General Application for GST/HST Rebates

RC4033(E) Rev. 23

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The CRA uses the term Indian because it has legal meaning in the Indian Act.

All legislative references are to the Excise Tax Act (ETA), unless otherwise specified.

This guide uses plain language to explain the most common tax situations. It is provided for information only and does not replace the law.

La version française de ce guide est intitulée Demande générale de remboursement de la TPS/TVH.

Table of contents

Find out if this guide is for you

This guide gives general information and instructions to help you fill out Form GST189, General Application for GST/HST Rebates. It describes the circumstances in which you can apply for a number of rebates and the eligibility requirements for each. Keep this guide to help you fill out future rebate applications.

This guide does not apply to you if:

GST/HST and Quebec

In Quebec, Revenu Québec generally administers the GST/HST. If the physical location of your business is in Quebec, you have to file your returns with Revenu Québec using its forms, unless you are a person that is a selected listed financial institution (SLFI) for GST/HST or Quebec sales tax (QST) purposes or both. For more information, see the Revenu Québec publication IN-203 V, General Information Concerning the QST and the GST/HST, or call 1-800-567-4692. If you are an SLFI, go to GST/HST and QST information for financial institutions, including selected listed financial institutions.

The Canada Revenue Agency (CRA) administers certain rebates for claimants who are located in Quebec. For instructions on where to send your rebate application, refer to the "Where to send your rebate application" sections under each applicable reason code explained throughout this guide.

Definitions

Capital personal property generally means:

For GST/HST purposes, capital personal property does not include property in Classes 12, 14, 14.1, or 44 of Schedule II to the Income Tax Regulations.

Capital property, in respect of a person, generally means:

For GST/HST purposes, capital property does not include property in classes 12, 14, 14.1, or 44 of Schedule II to the Income Tax Regulations.

Charity means a registered charity or registered Canadian amateur athletic association for income tax purposes, but does not include a public institution. A charity can issue official donation receipts for income tax purposes.

For the definition of charity for the purposes of the public service bodies' rebate, see Guide RC4034, GST/HST Public Service Bodies' Rebate.

Commercial activity means any business or adventure or concern in the nature of trade carried on by a person, but does not include:

Commercial activity also includes a supply of real property, other than an exempt supply, made by any person, whether or not there is a reasonable expectation of profit, and anything done in the course of making the supply or in connection with the making of the supply.

Consumer means a particular individual who acquires or imports property or services for personal consumption, use, or enjoyment or the personal consumption, use, or enjoyment by another individual at the particular individual's expense. It does not include individuals who acquire or import property or services for their commercial activity or to make an exempt supply.

Designated municipal property means property of a person who is, at any time, designated to be a municipality for the purpose of claiming the municipal rebate. Generally, it is property, or an improvement to it, that the designated municipality intended to consume, use, or supply more than 10% in the course of activities specified in its designation, and an amount for the property or improvement to it has been included in the calculation of non-creditable tax charged. Once property qualifies as designated municipal property, it is treated as such for as long as it is held by the designated municipality.

Designated municipality means a person designated by the Minister of National Revenue to be a municipality, but only in respect of activities specified in the designation that involve the making of supplies (other than taxable supplies) by the person of municipal services.

Exclusive, in respect of the consumption, use, or supply of property or a service, generally means:

Exempt supplies means supplies of property and services that are not subject to the GST/HST. GST/HST registrants generally cannot claim input tax credits to recover the GST/HST paid or payable on property and services acquired to make exempt supplies.

Import means import into Canada.

Improvement to capital property generally means any property or service acquired or imported to improve the capital property when the amount paid or payable for the property or service is included in the capital property's adjusted cost base for income tax purposes.

Input tax credit (ITC) means a credit that GST/HST registrants can claim to recover the GST/HST paid or payable for property or services they acquired, imported into Canada, or brought into a participating province for use, consumption, or supply in the course of their commercial activities.

Insurer generally means a person who is licensed or otherwise authorized under the laws of Canada or a province to carry on in Canada an insurance business or under the laws of another jurisdiction to carry on in that jurisdiction an insurance business.

Intangible personal property generally means a right rather than a physical object. It includes such things as contractual rights, options, shares in the common stock of a corporation, the right to recover a debt, intellectual property (such as inventions, patents, trade secrets, trademarks, trade names, copyrights, and industrial designs), rights in relation to goods that are not in the possession of a person, and other rights that may be enforceable by the courts.

Legal aid plan means a legal aid plan that is administered under the authority of a provincial government.

Legion entity means the Dominion Command or any provincial command or branch of the Royal Canadian Legion.

Listed financial institution includes:

For more information, see GST/HST Memorandum 17-6, Definition of "Listed Financial Institution".

Municipality means an incorporated city, town, village, metropolitan authority, township, district, county or rural municipality, or other incorporated municipal body however designated, and such other local authority that the Minister of National Revenue may determine to be a municipality for GST/HST purposes.

Note

For the purposes of the public service bodies' rebate, a municipality includes a person designated by the Minister of National Revenue to be a municipality, but only in respect of activities, specified in the designation, that involve the making of supplies (other than taxable supplies) by the person of municipal services.

For more information, see Guide RC4049, GST/HST Information for Municipalities.

Non-resident means a person who does not reside in Canada. However, if a non-resident person carries on activities through a permanent establishment in Canada, the person is considered to be resident in Canada in respect of, and only in respect of, the activities of the person carried on through that permanent establishment.

Participating province means a province that has harmonized its provincial sales tax with the GST to implement the harmonized sales tax (HST). Participating provinces include New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario and Prince Edward Island, but do not include the Nova Scotia offshore area or the Newfoundland offshore area except to the extent that offshore activities, as defined in subsection 123(1), are carried on in that area.

Permanent establishment of a person generally means either of the following:

Person means an individual, a partnership, a corporation, the estate of a deceased individual, a trust, or a body that is a society, a union, a club, an association, a commission or other organization of any kind.

Primarily generally means more than 50%.

Property means any property, whether real or personal, movable or immovable, tangible or intangible, corporeal or incorporeal, and includes a right or interest of any kind, a share and a chose in action, but does not include money.

Public sector body means a government or a public service body.

Public service body means a charity, non-profit organization, municipality, university, public college, school authority, or hospital authority.

Recipient of a supply of property or a service means:

Any reference to a person to whom a supply is made must be read as a reference to the recipient of the supply.

Registrant means a person that is registered or required to be registered for the GST/HST, but generally excludes a person that is registered or required to be registered under special rules applicable to digital economy businesses unless that person registered under those special rules begins carrying on business in Canada, requiring them to register under the regular rules that apply to most persons.

Selected listed financial institution (SLFI) – A financial institution would generally be considered to be an SLFI throughout a reporting period in a fiscal year that ends in its tax year if it is a listed financial institution described in any of subparagraphs 149(1)(a)(i) to (x) at any time in the tax year, and the financial institution meets one of the following conditions:

Note

For the purposes of this definition, the meaning of permanent establishment is expanded for certain types of listed financial institutions such that the existence of a permanent establishment would generally be determined based on the location of the financial institution's clients, operations, unit holders, and/or plan members.

For more information, see GST/HST Memorandum 17-6-1, Definition of Selected Listed Financial Institution.

Taxable supply means a supply that is made in the course of a commercial activity and is subject to the GST/HST (including zero-rated supplies).

Zero-rated supplies are supplies of property and services that are taxable at the rate of 0%. This means there is no GST/HST charged on these supplies, but GST/HST registrants may be eligible to claim ITCs for the GST/HST paid or payable on property and services acquired to provide these supplies.

General application for rebate of GST/HST

Are you eligible to file a general rebate application?

You may qualify to file a general rebate application (Form GST189, General Application for GST/HST Rebates) if one of the following situations applies to you:

Claim limitations

You cannot claim a rebate of GST/HST paid if any of the following apply:

Generally, an SLFI may only apply for a rebate of GST amounts or the federal part of the HST. For more information, call 1-855-666-5166.

Certain other limitations may also apply depending on the specific type of rebate claimed. These limitations are also explained later in this guide.

Filing the rebate application

Fill out parts A, B, and G of Form GST189. In some cases, you also have to fill out Part C to support your claim. Fill out the applicable section of Part D. Part F applies to reason codes 10 and 26 only, and is filled out by the registered supplier or insurer.

Fill out Part E of Form GST189 only if you want your rebate cheque mailed to a third-party address and Form GST507, Third-Party Authorization and Cancellation of Authorization for GST/HST Rebates, is included with your rebate application or was previously sent to the CRA, authorizing the third party listed in this section to receive the rebate cheque made payable to the claimant. For more information, see Part E – Third-party information.

To determine the appropriate reason code for your rebate application, see Part B – Reason for rebate request. For instructions on how to calculate your total rebate, see Part D – Rebate claimed.

For information on whether you have to fill out Part C, see the instructions for the particular reason code under which you are filing. Go to Part C – Details of the rebate application for details on how to fill out this part. Fill out Form GST288, Supplement to Forms GST189 and GST498, if you need more space to enter all the information required for Part C.

Note 

You can only claim a rebate for one reason code on Form GST189. If you want to claim a rebate for a different reason code, file a separate form for that reason code.

Documents to include with your rebate application and to keep for your records

In most cases, you have to provide certain details of your transactions. For more information on the details that you have to provide, see the sections of the guide that discuss each reason code.

When supporting documents are required, send copies of the documents because the CRA will not return any receipts or supporting documentation submitted with your application.

Persons who make an application for a rebate, have to keep adequate books and records, including original invoices and receipts, for six years from the end of the year to which they relate, in case the CRA asks to see them at a later date. Books and records must be in English or French, or a translation must be provided. They must also be kept in Canada unless you get permission from the CRA to maintain them outside of Canada. For more information on books and records, see GST/HST Memorandum 15-1, General Requirements for Books and Records.

How to file your rebate application electronically

If you are a GST/HST registrant, you can file your rebate application for reason codes 1A, 1C, 5, 7, 8, 9, 12, 13, 16, 20, 24 and 25 online using the "File a rebate" service in My Business Account or Represent a Client. You can also file your rebate application for reason codes 1A, 1C, 5, 7, 8, 9, 12, 13, 16, 20, 24 and 25 online with your GST/HST return using the "File a return" service in My Business Account or Represent a Client. If you want to offset your rebate amount against your GST/HST return, you must include the rebate amount of line 111 of your GST/HST return.

Ontario First Nations point-of-sale relief applications (reason code 23) can be filed online with your GST/HST return using the "File a return" service in My Business Account, Represent a Client, or GST/HST NETFILE.

If you are an individual and not a GST/HST registrant, you can file your rebate application for reason codes 1A, 1C, 7, 9, 12, 13, 16 and 20 online using the "File a GST/HST rebate" service in My Account for Individuals.

Where to send your paper rebate application

Reason codes 1A and 8

If you are filing a paper GST/HST return, send your completed paper rebate application with your return.

If you are an individual registered under the Indian Act, an Indian band, a tribal council, or a band-empowered entity with an address in Ontario and you are not filing a GST/HST return, send your completed rebate application to:

Sudbury Tax Centre
GST/HST Rebates Processing
1050 Notre Dame Avenue
Sudbury ON  P3A 5C1

Otherwise, for all other addresses, send your completed rebate application to:

Prince Edward Island Tax Centre
GST/HST Rebates Processing
275 Pope Road
Summerside PE  C1N 6A2

Reason codes 10 and 26

Do not send your paper rebate application to the CRA if you are claiming a rebate under reason code 10 or 26. Instead, give your completed application to the GST/HST-registered supplier or insurer who paid or credited you with your rebate.

The registered supplier or insurer must fill out Part F and file the rebate application along with their GST/HST return for the reporting period in which the rebate was paid or credited to you. If they are filing their GST/HST return online, they must send the completed rebate application to:

Prince Edward Island Tax Centre
GST/HST Rebates Processing
275 Pope Road
Summerside PE  C1N 6A2

Reason code 23

If you are filing a paper GST/HST return, send your completed paper rebate application with your return.

Otherwise, send your completed rebate application to:

Sudbury Tax Centre
GST/HST Rebates Processing
1050 Notre Dame Avenue
Sudbury ON  P3A 5C1

If you file your GST/HST return online with Revenu Québec, send your completed rebate application to:

Prince Edward Island Tax Centre
GST/HST Rebates Processing
275 Pope Road
Summerside PE  C1N 6A2

All other reason codes

If you are claiming a rebate for any other reason code and you are filing a paper GST/HST return and claiming a rebate on line 111, send your completed rebate application with your return, to the address shown on your GST/HST return.

Otherwise, send your completed rebate application to:

Prince Edward Island Tax Centre
GST/HST Rebates Processing
275 Pope Road
Summerside PE  C1N 6A2

Filling out the rebate application

Part A – Identification of the claimant

Claimant's name, address, and business number (BN)

If you are applying for a rebate as an individual, enter your nine-digit social insurance number, if applicable, your name and your mailing address. If you are applying for a rebate for a business or other organization, enter the nine-digit BN or the full account number if applicable, the full name (include the trading or operating name, if applicable), the mailing address, and the business address if it is different from the mailing address.

Period covered

The period the rebate application covers is usually the period covered by the dates shown on the invoices you submit as recorded on the back of the application and on any attached supplements. However, this period must fall within the filing deadlines given for each reason code in the next section.

Part B – Reason for rebate request

When you fill out the general rebate application, give your reason for applying by ticking the applicable reason code box in Part B of the application form.

You can only use one reason code per rebate application. If you are entitled to claim different amounts of GST/HST under different reason codes, use a separate rebate application for each reason code.

The various reason codes are explained lower, starting with reason code 1A. Choose the reason code that applies to your situation and read the filing instructions. Then go to Part D – Rebate claimed to find out how to calculate the amount of your total rebate.

Reason code 1A – Amounts paid in error by an individual registered under the Indian Act, an Indian band, a tribal council, or a band-empowered entity for property or services purchased on or delivered to a reserve

Eligibility

You can apply for a rebate of an amount you paid as or on account of GST/HST that you should not have paid for property or services purchased on or delivered to a reserve.

Note

Do not claim a rebate under reason code 1A if you are an individual registered under the Indian Act, an Indian band, or a band council and have paid an amount equal to the 8% provincial part of the HST in Ontario for the purchase of qualifying off-reserve property or services. You may be entitled to apply to the Ontario Ministry of Finance for a rebate equal to the 8% provincial part of the HST paid. Do not use Form GST189 to apply for the 8% provincial rebate. For more information, go to the Ontario Ministry of Finance website.

If you believe you paid an amount in error as GST/HST to a supplier, you can request a refund or credit of the amount from the supplier instead of applying for a rebate under reason code 1A. This is often the simplest way for you to recover the amount. If the supplier gives you a refund or credit, you are no longer eligible for a rebate because the amount you paid in error has already been refunded or credited to you.

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed.

Documents to include with your rebate application

When you apply for a rebate of amounts you paid or remitted in error, include the following information and documents with your application:

The CRA does not accept credit card slips or debit transaction slips as proof of purchase without a copy of the invoice or cash register receipt. The CRA will not return any receipts or supporting documentation submitted with your application.

An Indian band, a tribal council, or a band-empowered entity can apply in writing to their local tax services office, GST/HST Refund Integrity Section (Audit), to request a letter waiving the need to submit copies of their receipts. The request should include details of the expected frequency of filing reason code 1A or 8 rebate claims and the estimated amount of the annual purchases subject to the rebate. Audit will issue a letter indicating if a waiver has been granted; until such time the Indian band, tribal council, or band-empowered entity is required to submit copies of receipts with its rebate application. The granting of the waiver is on the condition that original receipts are retained on file for audit purposes. In addition, there is still the requirement to fill out Part C on Form GST189 or fill out Form GST288 if you need more space to list all of the receipts.

Note

A waiver is only available to Indian bands, tribal councils, and band-empowered entities – not individuals registered under the Indian Act. A separate application form is required under each reason code.

Filing deadline

You have to file your rebate application within two years after the day that you paid or remitted the amount in error.

You can submit only one rebate application per calendar month.

Reason code 1C – Amounts paid in error (subsection 261(1))

Eligibility

You can apply for a rebate of an amount if:

The HST rate can vary from one participating province to another. For the list of all applicable GST/HST rates, go to GST/HST calculator (and rates).

Amounts paid in error – If you believe you paid an amount in error as GST/HST to a supplier, you can request a refund or credit of the amount from the supplier instead of applying for a rebate under reason code 1C. This is often the simplest way for you to recover the amount. If the supplier gives you a refund or credit, you are no longer eligible for a rebate because the amount you paid in error has already been refunded or credited to you. If you cannot get a refund or credit from the supplier (for example, if the supplier refuses to refund the amount or goes out of business), you can apply for a rebate of that amount under reason code 1C.

You are not entitled to a rebate for amounts paid or remitted in error if:

Amounts collected in error – If you collected an amount as or on account of GST/HST that you should not have collected, include that amount in the calculation of your net tax. You are not entitled to claim a rebate for amounts you collected in error as GST/HST. To correct this error, refund or credit the amount to your customer and issue your customer a credit note for the amount. You can then reduce your net tax owing by the amount you refunded or credited to your customer. Include the amount of the adjustment on line 107 of your GST/HST return in the reporting period in which you issued the credit note.

Customs duties and GST/HST paid in error on imported commercial goods

If you are not a GST/HST registrant and you have overpaid duties, the GST, or the federal part of the HST, on imported commercial goods, you can recover the overpayment by filing CBSA Form B2, Canada Customs – Adjustment Request. CBSA will refund the duty part of the claim and the CRA will send you a rebate for the GST or the federal part of the HST. If you have any questions about your GST/HST rebate, contact the Business Enquiries line at 1-800-959-5525. If you are not a resident of Canada, contact the Non-Resident tax centre (TC) that is closest to where you conduct your business: Prince Edward Island TC or Sudbury TC. For more information, go to Non-resident GST/HST Enquiries.

If only the GST or the federal part of the HST was overpaid at the time of importation because the goods were not subject to customs duty, file CBSA Form B2 to request an adjustment. Once the CBSA approves your request, you can recover the overpayment by filing Form GST189. However, if the problem relates to a redetermination of tariff classification or reappraisal of the value for duty of the goods, file CBSA Form B2 with customs officials. They will ask the CRA to pay you the rebate of the GST or the federal part of the HST you are entitled to after the claim has been reviewed and approved.

If you are a GST/HST registrant, use CBSA Form B2 to request an adjustment for an overpayment of customs duties, GST, or the federal part of the HST on imported goods. Once the CBSA approves your request, you may file Form GST189 to recover the GST or the federal part of the HST on imported goods. If the rebate claim involves a customs issue such as a redetermination of tariff classification or reappraisal of value for duty, do not file Form GST189 until CBSA approves your Form B2 request. Then use the CBSA decision to support your claim for the rebate of the GST or the federal part of the HST.

If you are a GST/HST registrant and have claimed an ITC to recover an amount you paid in error as the GST or the federal part of the HST on imported goods, you cannot claim a rebate for the same amount.

Special rebate and refund procedures

Other GST/HST rebates may be available in respect of imported goods. For more information, see Guide RC4027, Doing Business in Canada – GST/HST Information for Non-Residents, under "Special rebate and refund procedures," in the section "Goods imported into Canada."

Note

If you paid an amount as customs duties and GST/HST in error in respect of imported non-commercial goods, use CBSA Form B2G, CBSA Informal Adjustment Request.

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed.

Documents to include with your rebate application

When you apply for a rebate of amounts you paid or remitted in error, include the following information and documents with your application:

The CRA does not accept credit card slips or debit transaction slips as proof of purchase without a copy of the invoice or cash register receipt. The CRA will not return any receipts or supporting documentation submitted with your application.

Filing deadline

You have to file your rebate application within two years after the day that you paid or remitted the amount in error.

You can submit only one rebate application per calendar month.

Reason code 4 – Commercial goods and artistic works exported by a non-resident (subsections 252(1) and 252(2))

Commercial goods – eligibility

You can apply for a rebate if all of the following conditions are met:

You are not eligible for a GST/HST rebate when you export:

Zero-rated goods – not eligible

Goods (other than excisable goods such as beer, spirits, wine, and tobacco, cannabis and vaping products) are zero-rated if you take delivery of the goods in Canada, and all of the following conditions are met:

If the supplier charged you GST/HST by mistake on a zero-rated supply of goods that you purchased and exported from Canada, you can ask the supplier for a tax refund or credit. If you cannot get a refund or credit from the supplier (for example, if the supplier refuses to refund the amount or goes out of business), you can apply for a rebate of the GST/HST paid in error under reason code 1C.

Artistic works – eligibility

You can apply for a rebate if all of the following conditions are met:

Notes

For the purposes of the rebate for exported artistic works, instead of paying the GST/HST when you make your purchase and filing the rebate application to get the tax back, you can assign your rights to your GST/HST rebate to the GST/HST-registered supplier. By doing this, the supplier pays or credits your rebate to you at the time of your purchase so that you can make your purchase without paying the GST/HST.

For more information and an example of an agreement to assign rights to the GST/HST rebate, see Guide RC4027, Doing Business in Canada – GST/HST Information for Non-Residents.

If you do not assign your rebate to the registered supplier, pay the GST/HST due on your purchase and apply to the CRA for your rebate.

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed.

If you are filing a rebate application for the GST/HST you paid on commercial goods that you exported, other than artistic works that you manufactured or produced, enter the date you exported the goods in Part C of the application.

Documents to include with your rebate application

Include the following information and documents with your application:

The CRA does not accept credit card slips or debit transaction slips as proof of purchase without a copy of the invoice or cash register receipt. The CRA will not return any receipts or supporting documentation submitted with your application.

Filing deadline

If you are applying for a rebate of the GST/HST you paid on commercial goods that you exported, other than artistic works that you manufactured or produced, you have to file your rebate application within one year after the date you exported the goods.

If you are applying for a rebate of the GST/HST you paid on property or services that you acquired to consume or use in manufacturing or producing an eligible artistic work for export, you have one year from the date that the tax became payable on your acquisition to file the rebate application.

Do not send your rebate application to the CRA if the registered supplier of the property or service paid or credited the rebate to you. The supplier has to send your rebate application with their GST/HST return to the CRA.

Note

The supplier can claim a deduction for the amount of tax paid or credited to you. To do this, the supplier claims the deduction on their GST/HST return for the reporting period that includes the later of the following:

  • the last day the tax would have become payable by you on your purchase
  • the day the amount was paid or credited to you

Alternatively, the supplier can claim the deduction within one year of the later of these two days.

Reason code 5 – Legal aid plan (subsection 258(2))

Eligibility

You can apply for this rebate if both of the following conditions are met:

Example

A person that administers a legal aid plan is trying to determine the amount eligible for a rebate under reason code 5. The plan has paid GST on office expenses. A lawyer also provided legal services to the plan administrator and charged the plan GST. The lawyer incurred some expenses in their capacity as a lawyer providing services to the plan administrator (long distance calls and photocopying court decisions). The lawyer, in their capacity as agent of the plan administrator, requested a medical report.

The plan administrator is eligible to claim a rebate under reason code 5 for the GST paid on the legal services provided by the lawyer, including the long-distance calls and photocopies that are part of the legal services provided.

The plan administrator is not eligible to claim a rebate under reason code 5 for the office expenses and the medical report, as these are not supplies of legal services.

However, where the person responsible for administering the legal aid plan is a public service body, it may qualify for a public service bodies' rebate for some of the tax paid on expenses that are not legal services, such as the office expenses, the medical report and any other purchases that are not legal services, at the rate applicable to that public service body. For more information, see Guide RC4034, GST/HST Public Service Bodies' Rebate.

For more information on this rebate, see GST/HST Memorandum 13-2, Rebates: Legal Aid.

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed.

Documents to include with your rebate application

Include a complete list of all receipts and invoices you are claiming by either filling out Part C of the rebate application or Form GST288 if you need more space to list all of the receipts. You do not have to include receipts or invoices with your application. However, you have to keep these documents in case the CRA asks to see them at a later date.

Filing deadline

You have to file your rebate application within four years after the end of the reporting period in which the tax became payable.

Reason code 7  Taxable sale of real property by a non-registrant (subsection 257(1)) or taxable sale of capital personal property by a municipality or designated municipality who is a non-registrant (subsection 257.1(1))

Rebate for taxable sale of real property by a non-registrant

Generally, this rebate is available when a person who is not registered for the GST/HST (a non-registrant) makes a taxable sale of real property and the non-registrant paid the GST/HST on the purchase of that property and/or on improvements made to that property but was previously unable to recover that tax.

A non-registrant may claim this rebate to recover some or all of the GST/HST payable by the non-registrant on the purchase of the real property and/or on improvements made to the property.

Note

If the non-registrant was entitled to recover in some other way (for example, by claiming another type of rebate) some or all of the tax they paid on their purchase of the property or for the improvements they made, the amount of this rebate will be reduced or eliminated by the amount they were entitled to recover (whether or not it was actually claimed).

Eligibility

You can apply for this rebate if all of the following conditions are met:

If you need help determining whether your sale of real property is taxable or whether you are eligible for this rebate, call 1-800-959-8287.

Calculating the rebate

The amount of your rebate is equal to the lesser of:

As you are not a registrant, you will generally calculate the basic tax content of your property by totalling the amount of the GST/HST payable by you on your last acquisition of the property and for any improvements you made to the property since it was last acquired. Next, deduct any amounts that you were entitled to recover by rebate, refund, remission or otherwise. Then, take depreciation in the value of the property into account by multiplying the difference calculated previously by a depreciation factor.

Generally, the basic tax content formula is as follows:

(A – B) × C

where:

is the GST/HST payable by you on your last acquisition or importation of the property and for any improvements you made to it since it was last acquired

is any rebate or refund you were entitled to claim (or would have been entitled to claim if you had not been entitled to claim an ITC) for the GST/HST payable on your last acquisition of the property and improvements you made to it since you last acquired it, but not including ITCs you were entitled to claim

is the lesser of:

Note

If you are a municipality or a designated municipality (that is not a listed financial institution), the amounts for A and B in the basic tax content formula do not include the GST and the federal part of the HST paid or payable before February 2004.

If you are a public sector body not dealing at arm's length with the purchaser, the amount of your rebate is equal to the lesser of:

(A / B) × C

where:

is the basic tax content of the real property at the time of the sale

is the amount that would be the basic tax content of the property at the time of the sale, if it were determined without deducting any GST/HST you were exempt from paying under any other law or were entitled to recover by rebate, refund, remission or otherwise

is the GST/HST payable on your sale of the real property, or the GST/HST that would have been payable on the sale had the property not been part of the supply of a business where no tax was payable because you and the purchaser made a joint election; for more information, see Form GST44

Example 1

You are an individual who is not a GST/HST registrant. You bought vacant land for $100,000 and you paid $5,000 GST. You later subdivide that land into four equal parts. All parts are of equal value and you sell one of these parts to an unrelated individual for $70,000. Your sale of that part of the land is taxable and the purchaser has to pay $3,500 GST ($70,000 × 5%).

Since you paid GST when you bought the land and the purchaser now has to pay GST on the part of the land that they bought from you, you can claim a rebate to recover some of the tax you paid when you bought the land.

You can recover only the amount of tax that can reasonably be considered as being for the part that you sold. Your rebate will be equal to the basic tax content of the part of the land that you sold or the amount of the tax payable on your sale, whichever is less.

You determine that $1,250 (which is one-fourth of the $5,000 tax you paid on your purchase of the land), can reasonably be considered as the amount of GST you previously paid for the part that you sold. Therefore, you determine the basic tax content of the part of the land that you sold as follows:

Basic tax content

  • =equals(A – B) × C
  • equals($1,250 – $0) × (the lesser of 1 and $70,000 / $25,000Footnote 1tb1 )
  • =equals$1,250 × (the lesser of 1 and 2.8)
  • =equals$1,250 × 1
  • =equals$1,250

As the basic tax content of the part of the land that you sold is $1,250, which is less than the $3,500 GST that was due from the purchaser on your sale of that part of the land, you can claim a rebate of $1,250.

Example 2

You are a non-registrant and you built a house that you lease for long-term residential use by an individual. You paid tax on your costs to construct the house and on the land you purchased and you cannot recover any of that tax in some other way (for example by claiming a different rebate).

Under these circumstances, you are deemed to have made a taxable sale of the house and to have collected tax on that sale, when you first give possession or use of the house to the individual for long-term residential use. The tax you are deemed to have collected is calculated on the fair market value of the house at that point in time, and you must account for it on Form GST62, Goods and Services Tax/Harmonized Sales Tax (GST/HST) Return (Non-personalized).

You can claim this rebate to recover some or all of the GST/HST you paid on the land and to construct the house.

The amount of your rebate will be equal to the basic tax content of the house and related land at the time of your deemed taxable sale or to the amount of tax that you were deemed to have collected on your deemed taxable sale, whichever amount is less.

Filing instructions

Determine whether your rebate is equal to the basic tax content of the real property or to the GST/HST payable on your sale of the property or deemed taxable sale (whichever is less). If you are a public sector body that is not dealing at arm's length with the purchaser, use the calculation (A/B) × C to determine the amount of your rebate.

For details on how to calculate your total rebate, see Part D – Rebate claimed.

Documents to include with your rebate application

Include the following information and documents with your application:

If you sold the property, also include the following information and documents with your rebate application:

Note

If you made a deemed taxable sale of the property, also include the following information and documents with your rebate application:

Note

For information about remitting the GST/HST, see Using your rebate to reduce your remittance of GST/HST.

In the case of a property seizure, provide the CRA with the expiry date of the redemption period.

For more information, see Restriction on claiming a rebate in the case of a seizure of real property or capital personal property.

Note

If any of the required documentation is not received, your claim may be delayed or disallowed.

Rebate for taxable sale of capital personal property by a municipality who is a non-registrant or capital personal property that is designated municipal property by a designated municipality who is a non-registrant

Generally, this rebate is available when a non-registrant municipality makes a taxable sale of capital personal property or a non-registrant designated municipality makes a taxable sale of capital personal property that is designated municipal property and the municipality or designated municipality paid the GST/HST on the purchase of that property and/or on improvements to the property, but was previously unable to recover that tax.

The municipality or designated municipality may claim this rebate to recover some or all of the tax payable when it purchased the property and/or made improvements to it.

Note

If the municipality or designated municipality was entitled to recover some or all of the tax paid on the purchase of the property in some other way (for example, by claiming another type of rebate), the amount of this rebate will be reduced or eliminated by the amount the municipality or designated municipality was entitled to recover (whether or not it was actually claimed).

Eligibility

You can apply for this rebate if all of the following conditions are met:

Note

Any sale (other than an exempt sale) of capital personal property by a municipality is a taxable sale for GST/HST purposes. This also applies to any sale (other than an exempt sale) of capital personal property that is designated municipal property by a designated municipality.

Calculating the rebate

The amount of the rebate is equal to the lesser of:

For more information on how to calculate the basic tax content, see Calculating the rebate. For more information on municipalities, see Guide RC4049, GST/HST Information for Municipalities.

Example
  •  

A municipality in Prince Edward Island is not a GST/HST registrant. It buys office furniture for $3,000 plus $450 HST from Huddle Inc. on October 20, 2022. It sells the furniture on December 9, 2022, for $1,200, collecting HST of $180. The furniture was used in providing exempt municipal services. The sale in December is taxable even though the municipality is not a GST/HST registrant.

The rebate available would be the lesser of the basic tax content at the time of the sale or the HST payable on the sale.

Basic tax content

                         

Basic tax content

HST payable on the sale (15% of $1,200)

Rebate

  • =equals(A – B) × C
  • equals($450 – $150) × $1,200 ÷ $3,000
  • =equals$120
  • equals
  • =equals$180
  • =equals$120
Note

The figure of $150 is the amount of the public service bodies' rebate (generally 100% for municipalities) for the federal part of the HST paid in this case. For details on how to apply for this other rebate, see Guide RC4034, GST/HST Public Service Bodies' Rebate.

Filing instructions

Determine whether your rebate is equal to the basic tax content of the capital personal property or to the GST/HST payable by the recipient on the sale of the capital personal property (whichever amount is less).

Enter the amount of your rebate in Section 1 of Part D of the application as the GST/HST amount.

Documents to include with your rebate application

A municipality does not have to provide any documentation when it makes its rebate claim. However, it has to keep documents to support its claim in case the CRA asks to see them at a later date.

Filing deadlines for both real property and capital personal property

File your rebate application within two years after the day the amount for your sale of the property becomes payable or is paid without having become payable, or within two years from the day the redemption period expires, if applicable. For more information about redemption periods, see Restriction on claiming a rebate in the case of a seizure of real property or capital personal property.

Exceptions for remitting GST/HST on taxable sales of real property

Generally, when you sell taxable real property or capital personal property, you have to collect the GST/HST from the purchaser and remit the GST/HST to the CRA. However, there are some exceptions for taxable sales of real property.

You may not have to collect the GST/HST on a taxable sale of real property. For example, the purchaser has to remit the tax on their purchase to the CRA directly if:

Note

For more information about the special rules for remitting tax on a taxable sale of real property, including who has to remit the tax and how to do so, call 1-800-959-8287.

Using your rebate to reduce your remittance of GST/HST

If you are responsible for collecting the GST/HST from the purchaser, report that GST/HST and remit it to the CRA using Form GST62.

Generally, the amount of your GST/HST remittance will be the amount you indicate as net tax for GST/HST purposes on line 109 of Form GST62. However, if you are entitled to a rebate under reason code 7, you can use the amount of your rebate to reduce the amount of your GST/HST remittance. To do this, enter the amount of your GST/HST rebate on line 111 of Form GST62. The amount of your GST/HST remittance is equal to the amount on line 109 minus the amount on line 111.

File your rebate application together with Form GST62 if you want to reduce your remittance by the amount of your rebate.

File Form GST62 within one month after the month in which the transaction occurred. The CRA may assess penalties and interest if it does not receive Form GST62 and any net tax remittance by the due date.

Note

Form GST62 is only available in pre-printed format and is not available for download from the CRA's website. To order Form GST62, go to Order forms and publications.

Restriction on claiming a rebate in the case of a seizure of real property or capital personal property

A creditor can seize a person's real property or capital personal property for non-payment of a debt and sell it to a third party to recover the debt. If your property is seized, the CRA considers you to have made a sale to the creditor at the time of the seizure. When such a sale is taxable, you are eligible for a rebate under reason code 7, as long as all of the other conditions are met.

However, you may have a legal right under federal or provincial law, or under an agreement relating to a debt security, to redeem the property within a certain time after the creditor's sale of the property.

In such a case, you cannot apply for the rebate unless the time limit for redeeming the property has expired and you have not redeemed the property. In addition, the payment for your sale of the property to the creditor is deemed to have become due on the day the time limit for redeeming the property expired.

Example

A city in Saskatchewan, a non-participating province, seized land belonging to Mr. Jones, a non-registrant, and sold it on October 1, 2022, to Mr. Smith for $20,000 plus the GST. The $20,000 includes the amount necessary for the city to recover Mr. Jones' tax arrears owing to the city.

Mr. Jones can redeem the land up to two years after October 1, 2022. Mr. Jones is only eligible for a rebate of the GST if the redemption period has expired and he has not redeemed the property. Therefore, he can file his rebate application only at some time after October 1, 2024. However, he has to file it before October 1, 2026.

The value of the rebate will be equal to the GST calculated on the land's fair market value on October 1, 2022, or to the basic tax content of the property as of October 1, 2022, whichever amount is less.

Reason code 8 – Eligible travel expenses of an Indian band, a tribal council, or a band-empowered entity

Eligibility

A reason code 8 rebate is available when the GST/HST has been paid on eligible travel expenses incurred by a band, tribal council, or band-empowered entity. In addition, a reason code 8 rebate is available to a band, tribal council, or band-empowered entity when they reimburse or pay a reasonable allowance to their employees or officials for eligible travel expenses incurred on their behalf.

Eligible travel expenses include off-reserve purchases of transportation, meeting rooms, short-term accommodation, meals, and entertainment that are acquired for band management activities or for real property on reserve.

No rebate is available under reason code 8 when the tax paid was not the GST/HST. That is, there is no rebate for tax imposed by a First Nation (FNT or FNGST).

Notes

Individuals registered under the Indian Act are not eligible to apply for a rebate under reason code 8.

Individuals registered under the Indian Act who purchase property or services on a reserve or property that is delivered to a reserve, who have paid an amount in error as GST/HST to a supplier, can seek a refund or credit of the amount from that supplier. If the supplier gives a refund or credit, the individual registered under the Indian Act is no longer eligible for a rebate because the amount paid has already been refunded or credited. Alternatively, they can apply for a rebate of the amount under Reason code 1A – Amounts paid in error by an individual registered under the Indian Act, an Indian band, a tribal council, or a band-empowered entity for property or services purchased on or delivered to a reserve.

Do not claim a rebate under reason code 8 if you are an individual registered under the Indian Act, an Indian band, or a band council and have paid an amount equal to the 8% provincial part of the HST in Ontario for the purchase of qualifying off-reserve property or services. You may be entitled to apply to the Ontario Ministry of Finance for a rebate equal to the 8% provincial part of the HST paid. For more information on qualifying off-reserve property or services, see Harmonized Sales Tax Guide 80, Ontario First Nations Point-of-Sale Exemptions. Do not use Form GST189 to apply for the provincial rebate of qualifying items.

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed.

Documents to include with your rebate application

Include the following information and documents with your application:

The CRA does not accept credit card slips or debit transaction slips as proof of purchase without a copy of the invoice or cash register receipt. The CRA will not return any receipts or supporting documentation submitted with your application.

An Indian band, a tribal council, or a band-empowered entity can apply in writing to their local tax services office, GST/HST Refund Integrity Section (Audit), to request a letter waiving the need to submit copies of their receipts. The request should include details of the expected frequency of filing reason code 1A or 8 rebate claims and the estimated amount of the annual purchases subject to the rebate. Audit will issue a letter indicating if a waiver has been granted; until such time the Indian band, tribal council, or band-empowered entity is required to submit copies of receipts with its rebate application. The granting of the waiver is on the condition that original receipts are retained on file for audit purposes. In addition, there is still the requirement to fill out "Part C – Details of rebate application" on Form GST189.

Note

A waiver is only available to Indian bands, tribal councils, and band-empowered entities — not individuals registered under the Indian Act. A separate application form is required under each reason code.

Filing deadline

You have to file your rebate application within two years after the day you paid or remitted the amount.

You can submit only one rebate application per calendar month.

Reason code 9 – Lease of land for residential purposes (subsection 256.1(1))

Eligibility

You may be eligible for a rebate of the GST/HST you paid or were deemed to have paid on land that you own or lease if you lease the land to a particular person who leases the land to a third person, and has to self-assess and remit the tax on a value that includes the land. For example, the particular person may have to self-assess if that person constructs and supplies a house under a long-term lease for its residential use by an individual.

Calculating the rebate

Calculate your rebate using the following formula:

A – B

where:

A is the total of all the GST/HST that was payable for your last purchase or deemed purchase of the land (or that would have been payable on your purchase had the land not been part of a supply of a business where no tax was payable because you and the vendor made a joint election) and for improvements that you made to it before the person you are leasing the land to had to self-assess

B is the total of other rebates and ITCs that you were entitled to claim in relation to your purchase of the property, or improvements you made to it

Filing instructions

Enter the result of your calculation in Section 1 of Part D of Form GST189 as the GST/HST amount.

Documents to include with your rebate application

Include the following information and documents with your application:

Do not include receipts or other documents with your rebate application. However, keep these documents in case the CRA asks to see them at a later date.

Filing deadline

You have to file your rebate application within two years after the day the person to whom you are leasing the land has to self-assess the GST/HST.

For more information about this rebate, see GST/HST Memorandum 19-3-5, Rebate to Owner of Land Leased for Residential Use.

Reason code 10 – Non-registered non-resident recipient of a taxable supply of an installation service – rebate paid or credited by registered supplier (subsection 252.41(2))

Eligibility

You can apply for a rebate of the GST/HST on an installation service which the supplier may pay or credit to you if all of the following conditions are met:

Note

If the supplier does not pay or credit the rebate to you and you meet all the eligibility criteria, you can claim your rebate under reason code 11.

In some cases, a person other than the non-registered non-resident supplier of the good may apply for the rebate.

Example

A non-resident supplier who is not registered under the normal GST/HST regime supplies a good on an installed basis to a person who is registered under the normal GST/HST regime. The non-resident supplier enters into a contract with a second non-resident, who is also not registered under the normal GST/HST regime, to perform the installation services. The second non-resident further contracts with another supplier, who is registered under the normal GST/HST regime, to install the good in real property in Canada.

In this example, the second non-resident would be the one eligible for the rebate for the GST/HST paid on the installation service, not the original non-resident supplier of the good, and the supplier of the installation service may pay or credit the rebate to the second non-resident.

Joint and several liability

If a supplier pays or credits a GST/HST rebate to a person and the supplier knows or ought to know that the person is not entitled to all or part of the rebate, both the supplier and the person who received the rebate are liable to repay the amount to the CRA.

Filing instructions

Make sure to indicate the amount of GST/HST you would have paid if the supplier had not paid or credited the amount to you. For details on how to calculate your total rebate, see Part D – Rebate claimed.

The GST/HST-registered supplier of the installation services who pays or credits the rebate to you has to fill out Part F of Form GST189. The supplier must then send the application with their GST/HST return and can claim the amount paid or credited on line 107 of the return.

Documents to include with your rebate application

The registered supplier does not have to include any supporting documents (for example, a receipt or invoice for the installation service) when the GST/HST return and the rebate application are filed. Both the supplier and the purchaser need to keep their copies of these documents on file in case the CRA asks to see them at a later date.

Filing deadline

The registered supplier has to file the rebate application with their GST/HST return for the reporting period in which they paid or credited the rebate amount and can deduct the amount on line 107 of the return.

Reason code 11 – Non-registered non-resident recipient of a taxable supply of an installation service – rebate not paid or credited by supplier (subsection 252.41(1))

Eligibility

You can apply for a rebate of the GST/HST on an installation service if all of the following conditions are met:

In some cases, a person other than the non-registered non-resident supplier of the good may apply for the rebate.

Example

A non-resident supplier who is not registered under the normal GST/HST regime supplies a good on an installed basis to a person who is registered under the normal GST/HST regime. The non-resident supplier enters into a contract with a second non-resident, who is also not registered under the normal GST/HST regime, to perform the installation service. The second non-resident further contracts with another supplier, who is registered under the normal GST/HST regime, to install the good in real property in Canada.

In this example, the second non-resident who has to pay the GST/HST on the installation services would be eligible for the rebate, not the original non-resident supplier of the good.

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed. Indicate the date the installation service was completed in Part C of the application.

Documents to include with your rebate application

Include the following information and documents with your application:

The CRA does not accept credit card slips or debit transaction slips as proof of purchase without a copy of the invoice or cash register receipt. The CRA will not return any receipts or supporting documentation submitted with your application.

Filing deadline

You have to file your rebate application within one year after the completion of the installation service.

Reason code 12 – Goods imported at a place in a non-participating province, or imported at a place in a participating province with a lower HST rate (section 261.2)

If you are resident in a participating province and have paid the provincial part of the HST on goods that you imported into Canada at a place in another province for consumption or use in a province other than your province of residence, you may be entitled to a rebate of the provincial part of the HST paid or a portion thereof using reason code 12.

Generally, this rebate is not available to SLFIs. However, if you are an SLFI that is an insurer or a surety, a rebate may be available in certain limited situations. For more information, call 1-855-666-5166.

Note

A rebate under reason code 12 is only for goods imported into Canada. If you purchased goods in a participating province, for consumption, use, or supply in another province, see Form GST495, Rebate Application for Provincial Part of Harmonized Sales Tax (HST), for information on claiming a rebate of the provincial part of HST.

Eligibility

You can apply for this rebate if all of the following conditions are met:

Note

A segregated fund of an insurer described in subparagraph 149(1)(a)(vi), and an investment plan described in subparagraph 149(1)(a)(ix) are not eligible to claim this rebate. For more information, see Reason code 25 – Subsection 261.31(2) rebate for certain investment plans and segregated funds of an insurer.

Calculating the rebate

Use the following formula to determine the amount of the rebate you can claim for goods that are imported for consumption or use exclusively (90% or more) in a province:

A – B

where:

A is the provincial part of the HST paid on importation

B is either zero for specified items (specified items relate to property covered by the Deduction for Provincial Rebate (GST/HST) Regulations) or in any other case, the amount of the provincial part of the HST that would have been payable on the importation of the goods if the provincial part were calculated at the (lower) provincial rate for the province in which the goods were imported for consumption or use

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed.

Documents to include with your rebate application

Include the following information and documents with your application:

The CRA does not accept credit card slips or debit transaction slips as proof of purchase without a copy of the invoice or cash register receipt. The CRA will not return any receipts or supporting documentation submitted with your application.

Filing deadline

You have to file your rebate application within one year after the day that the tax becomes payable.

If you are an individual, you can only claim a rebate once in each calendar quarter. Otherwise, a rebate can be claimed once every calendar month.

Reason code 13 – Intangible personal property or services acquired in a participating province (section 261.3)

This rebate is for the provincial part of the HST or portion thereof that becomes payable by a person on supplies of intangible personal property or services acquired in a particular participating province for consumption, use, or supply, in whole or in part, in non-participating provinces or provinces for which the provincial part of the HST is lower than the particular participating province.

Generally, this rebate is not available to SLFIs. However, if you are an SLFI that is an insurer or a surety, a rebate may be available in certain limited situations. For more information, call 1-855-666-5166.

Note

Intangible personal property is generally a right rather than a physical object.

Eligibility

You can apply for this rebate if all of the following conditions are met:

Note

A segregated fund of an insurer described in subparagraph 149(1)(a)(vi), and an investment plan described in subparagraph 149(1)(a)(ix) are not eligible to claim this rebate. For more information, see Reason code 25 – Subsection 261.31(2) rebate for certain investment plans and segregated funds of an insurer.

Calculating the rebate

Use the following formula to determine the amount of the rebate you can claim as the recipient of a supply made in a particular participating province of intangible personal property or a service:

A – B

where:

A is the amount of the provincial part of the HST that becomes payable for the supply

B is the total of all amounts, each of which is determined for a participating province by the formula:

C × D

where:

C is:

D is the extent (expressed as a percentage) to which you acquired the property or service for consumption, use, or supply in the participating province

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed.

Documents to include with your rebate application

Include the following information and documents with your application:

The CRA does not accept credit card slips or debit transaction slips as proof of purchase without a copy of the invoice or cash register receipt. The CRA will not return any receipts or supporting documentation submitted with your application.

Filing deadline

You have to file your rebate application within one year after the day that the tax became payable.

If you are an individual, you can only claim a rebate once in each calendar quarter. Otherwise, a rebate can be claimed once every calendar month.

Reason code 16 – Provincial point-of-sale rebate on qualifying items

Participating provinces provide a point-of-sale rebate of the provincial part of the HST payable on qualifying items. When vendors provide point-of-sale rebates on the provincial part of the HST, they only collect the 5% federal part of the HST payable on the sale of these items.

Note

Use reason code 16 for qualifying items purchased and consumed in the same province where the point-of-sale rebate was not granted. If you purchased goods in a participating province for consumption, use, or supply in another province, fill out Form GST495, Rebate Application for Provincial Part of the Harmonized Sales Tax (HST), to claim a rebate of the provincial part of the HST.

Qualifying items for the point-of-sale rebate
Province Item
New Brunswick and Newfoundland and Labrador BooksFootnote 1
Nova Scotia BooksFootnote 1, children's clothing and footwear, and children's diapers
Ontario BooksFootnote 1, children's clothing and footwear, children's diapers, children's car seats, qualifying newspapers, and qualifying food and beverages
Prince Edward Island BooksFootnote 1, children's clothing and footwear, and qualifying heating oil
Books
Books eligible for the point-of-sale rebate include:
Note

A printed book is not:

  • a newspaper
  • a magazine or periodical acquired otherwise than by way of subscription or that has more than 5% of their printed space devoted to advertising
  • a brochure or pamphlet
  • a sales catalogue, a price list or advertising material
  • a warranty booklet or an owner's manual
  • a book designed primarily for writing on
  • a colouring book or a book designed primarily for drawing on or affixing thereto, or inserting therein, items such as clippings, pictures, coins, stamps, or stickers
  • a cut-out book or a press-out book
  • a program relating to an event or performance
  • an agenda, calendar, syllabus, or timetable
  • a directory, an assemblage of charts or an assemblage of street or road maps, but not including a guidebook or an atlas that consists in whole or in part of maps other than street or road maps
  • a rate book
  • an assemblage of blueprints, patterns or stencils
  • an assemblage or a collection of, or any item similar to, the above items

For more information, see GST/HST Memorandum 13-4, Rebates for Printed Books, Audio Recordings of Printed Books, and Printed Versions of Religious Scriptures.

Children's clothing

The following goods are qualifying children's clothing for the purposes of the point-of-sale rebate:

The following goods are not qualifying children's clothing for the purposes of the point-of-sale rebate:

Note

Rebates are available on children's footwear and children's diapers if such goods qualify as such, respectively, for the purposes of those rebates.

Children's footwear

Children's footwear designed for babies, girls, and boys that have an insole length of 24.25 centimetres or less qualify for the point-of-sale rebate. Qualifying children's footwear does not include footwear that is used exclusively in sports or recreational activities (such as skates, rollerblades, ski boots, or cleats).

Children's diapers

Diapers, including cloth and disposable diapers, designed for babies and children, diaper inserts and liners, rubber pants, and training pants qualify for the point-of-sale rebate. Incontinence products are generally zero-rated under the HST.

Children's car seats

Children's car seats and car booster seats that are restraint systems or booster cushions that conform to the Canada Motor Vehicle Safety Standards 213, 213.1, 213.2, and 213.5 under the federal Motor Vehicle Restraint Systems and Booster Seats Safety Regulations qualify for the point-of-sale rebate.

Qualifying heating oil

Fuel that is suitable for use as heating oil qualifies for the point-of-sale rebate where it is marketed or sold as fuel for use as heating oil for heating homes, buildings, or similar structures. Heavy fuel oil, or fuel sold as fuel for use in internal combustion engines, does not qualify.

Qualifying newspapers

Print newspapers that contain news, editorials, feature stories, or other information of interest to the general public, and that are published at regular intervals, typically on a daily, weekly, or monthly basis, qualify for the point-of-sale rebate. Flyers, inserts, magazines, shoppers and periodicals do not qualify.

Qualifying prepared food and beverages

Qualifying prepared food or beverages that are ready for immediate consumption and that are sold for a total consideration of not more than $4.00, whether consumed on or off the premises where they are sold qualify for the point-of-sale rebate. Qualifying items include:

Wine, spirits, beer, malt liquor, or other alcoholic beverages would not be qualifying beverages for the purposes of the point-of-sale rebate.

Qualifying and non-qualifying items purchased together

In calculating whether the supply of qualifying prepared food and beverages has been made for a total price of $4.00 or less, only the qualifying prepared food and beverages are included in the calculation of the $4.00 threshold.

Example

After working late one night, Nicole stops by her local grocery store on her way home to pick up a few loaves of bread, cat litter, a roast beef sandwich for $2.95, and a 350 ml bottle of apple juice for $1.00.

For the purpose of determining if Nicole will be eligible for the Ontario HST point-of-sale rebate on the sandwich and the apple juice, the grocery store ignores the bread and the cat litter in calculating the $4.00 threshold. Since the sandwich plus the apple juice are sold for a total of $4.00 or less, the grocery store will automatically provide Nicole with the point-of-sale rebate, crediting the Ontario component of the HST and only collecting the 5% federal component of the HST on the sandwich and the apple juice.

The bread is a zero-rated item for GST/HST purposes and the cat litter is subject to the full 13% HST.

Eligibility

Generally, if you buy a qualifying item in a participating province that provides a provincial point-of-sale rebate for the qualifying item, the registrant supplier will credit you with the rebate of the provincial part of the HST due at the time of your purchase. This means that you will usually not pay the provincial part of the HST when you buy a qualifying item in a participating province that provides a provincial point-of-sale rebate for the qualifying item.

The point-of-sale rebate applies to sales of qualifying items at retail establishments, over the Internet, and at any point in the distribution chain. However, if the registrant supplier does not credit the rebate to you, you can apply for a rebate of the provincial part of the HST paid on the sale of qualifying items under reason code 16.

You can apply for this rebate if:

If you are a GST/HST registrant, you can also claim an ITC to recover the 5% federal part of the HST paid. You cannot claim an ITC to recover the provincial part of the HST paid. Instead, apply for a rebate under reason code 16.

Calculating the rebate

If you are eligible for a rebate of the provincial part of the HST, multiply the amount of the HST by:

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed.

Documents to include with your rebate application

Include the following information and documents with your application:

The CRA does not accept credit card slips or debit transaction slips as proof of purchase without a copy of the invoice or cash register receipt. The CRA will not return any receipts or supporting documentation submitted with your application.

Filing deadline

You have to file your rebate application within four years from the day the tax became payable.

Reason code 20 – Remission order

Use this reason code if you are filing Form GST189 as a result of a remission order granted under the Financial Administration Act.

A remission order is a rare and extraordinary measure. Remission orders provide full or partial relief from federal tax, interest, penalty, or other debt paid or payable under legislation administered by the CRA. Remission may be considered where relief is warranted but can't be achieved under applicable tax laws, through an assessment, or through other actions.

Do not use Form GST189 to submit a request for remission. You must submit your request for remission and be granted a remission order before applying for a GST/HST rebate.

For more information, go to Remission.

Eligibility

You are not entitled to this rebate if any of the following situations apply to you:

If you need help determining if you are eligible for this rebate, call 1-800-959-8287.

Calculating the rebate

Calculate the rebate amount by following the instructions given in the remission order.

If you qualify for a rebate under a remission order, you must apply for the rebate in the period established in that order.

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed.

Documents to include with your rebate application

Include the following information and documents with your application:

The CRA does not accept credit card slips or debit transaction slips as proof of purchase without a copy of the invoice or cash register receipt. The CRA will not return any receipts or supporting documentation submitted with your application.

Filing deadline

You have to file your rebate application within the period established by the remission order.

Reason code 23 – Ontario First Nations point-of-sale relief

The Government of Ontario made regulations under the Retail Sales Tax Act of Ontario that allow for point-of-sale relief equal to the 8% provincial part of the HST to be provided to individuals registered under the Indian Act, Indian bands, or band councils for purchases of qualifying property and services made off a reserve. This relief is referred to as the Ontario First Nations point-of-sale relief.

As a result, GST/HST-registrant suppliers in Ontario may credit an amount equal to the 8% provincial part of the HST at the point of sale.

For information on what property or services qualify, who is eligible, and the documents required to support the amounts credited, go to Government of Ontario – Harmonized Sales Tax. To see the regulations, go to Government of Ontario – e-Laws.

Note

Do not claim a rebate under this reason code if you are an individual registered under the Indian Act, an Indian band, or a band council and have paid an amount equal to the 8% provincial part of the HST in Ontario for the purchase of qualifying off-reserve property or services. You may be entitled to apply to the Ontario Ministry of Finance for a rebate equal to the 8% provincial part of the HST paid. Do not use Form GST189 to apply for this rebate. For more information, contact the Ontario Ministry of Finance.

How to account for the Ontario First Nations point-of-sale relief

If you are a GST/HST registrant, you can file your Ontario First Nations point-of-sale relief rebate applications online with your GST/HST returns. Use GST/HST NETFILE, or the "File a return" service in My Business Account to submit your First Nations point-of-sale relief. For more information, go to GST/HST NETFILE or My Business Account.

On their GST/HST return, a GST/HST-registrant supplier that credits amounts for the Ontario First Nations point-of-sale relief would:

For more information, see GST/HST Info Sheet GI-106, Ontario First Nations Point-of-Sale Relief – Reporting Requirements for GST/HST Registrant Suppliers.

Note

You can only use one reason code per rebate application. If you are entitled to claim different amounts of GST/HST under different reason codes, use a separate rebate application for each reason code.

Documents to include with your rebate application

You do not have to include receipts or invoices with your application. However, you have to keep these documents in case the CRA asks to see them at a later date.

Filing deadline

You have to file your rebate application within four years from the day you credited the amount to the purchaser. You may be subject to a penalty if your application is received after this date.

Reason code 24 – Poppies and wreaths (subsection 259.2(2))

Eligibility

If you are a Legion entity, you may apply for a 100% rebate of the GST/HST paid or payable on poppies or wreaths you acquired, imported or brought into a participating province during a claim period.

If you are a GST/HST registrant, your claim period is the same as your reporting period for your GST/HST returns. If you are a non-registrant, your claim period is a six-month period covering either the first two fiscal quarters or the last two fiscal quarters of your fiscal year.

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed.

Documents to include with your rebate application

Include the following information and documents with your application:

The CRA does not accept credit card slips or debit transaction slips as proof of purchase without a copy of the invoice or cash register receipt. The CRA will not return any receipts or supporting documentation submitted with your application.

Filing deadline

You have to file your rebate application within four years after the last day of your claim period in which the tax became payable, or was paid without having become payable.

You can submit only one rebate application for any claim period.

Reason code 25 – Subsection 261.31(2) rebate for certain investment plans and segregated funds of an insurer

Eligibility

The rebate payable under reason code 25 may be available to you if you are:

Notes

Each rebate amount for which an application is made under subsection 261.31(2) for the purposes of reason code 25 must be at least CAN$25.

If you are an insurer that elects with your segregated fund to pay or credit the relevant part of the rebate directly to your segregated fund, use reason code 26.

For the definition of investment plan and segregated fund of an insurer, see GST/HST Memorandum 17-6, Definition of Listed Financial Institution.

For the purposes of this rebate, a provincial stratified investment plan means a stratified investment plan (other than a provincial investment plan) with one or more provincial series.

For the purposes of this rebate, an investment plan is a provincial investment plan for a particular province at any time where the investment plan meets any of the following conditions:

For the definition of stratified investment plan, provincial series, and non-stratified investment plan, see GST/HST Memorandum 17-6-1, Definition of Selected Listed Financial Institution. This memorandum also contains information on section 3 and section 11 of the SLFI Regulations.

Note

A provincial investment plan is not an SLFI.

How to calculate the rebate amount under section 261.31

If you are an investment plan or a segregated fund of an insurer that meets the eligibility criteria referred to above, apply the following formulas to calculate the rebate amount applicable to you under subsection 261.31(2) with respect to the provincial part of the HST payable under subsection 165(2), section 212.1, section 218.1, or Division IV.1.

There are separate formulas for each of the following:

Provincial stratified investment plans

If you are a provincial stratified investment plan, use the formulas under the following three subheadings to calculate your rebate.

Rebate amount on tax payable under subsection 165(2)

If you are a provincial stratified investment plan and the provincial part of the HST is payable under subsection 165(2) in respect of a supply of property or a service made in a particular participating province, use the following formula to determine the amount of the rebate you can claim on these tax amounts for each provincial series:

(A – B) × C

where:

A is the amount of that tax payable

B is, if the provincial series is for a participating province, the amount of tax that would have become payable under subsection 165(2) in respect of the supply at that time if that tax were calculated at the provincial tax rate for that participating province; otherwise, B is zero

C is the extent (expressed as a percentage) to which the property or service was acquired for consumption, use, or supply in the course of the activities relating to the provincial series, as determined in accordance with section 51 of the SLFI Regulations

Rebate amount on tax payable under section 212.1 or 218.1 or subsection 220.06(1)

If you are a provincial stratified investment plan and the provincial part of the HST is payable on imported goods under section 212.1, on certain imported taxable supplies of tangible personal property under section 218.1, or on certain taxable supplies of tangible personal property under subsection 220.06(1), use the following formula to determine the amount of the rebate you can claim for a provincial series:

(D – E) × F

where:

D is the amount of that tax payable

E is, if the provincial series is for a participating province, the amount of tax that would have become payable under the applicable section or subsection in respect of the property at the particular time if that tax were calculated at the tax rate for that participating province; otherwise, E is zero

F is the extent (expressed as a percentage) to which the tangible personal property was acquired, or imported for consumption, use, or supply in the course of the activities relating to the provincial series, as determined in accordance with section 51 of the SLFI Regulations

Rebate amount on tax payable under subsection 220.05(1) or 220.07(1)

If you are a provincial stratified investment plan and the provincial part of the HST is payable under subsection 220.05(1) or subsection 220.07(1) in respect of tangible personal property brought into a particular participating province, use the following formula to determine the amount of the rebate you can claim for a provincial series:

(G – H) × I

where:

G is the amount of that tax payable

H is:

I is the extent (expressed as a percentage) to which the property was brought into the particular participating province for consumption, use, or supply in the course of the activities relating to the provincial series, as determined in accordance with section 51 of the SLFI Regulations

Provincial investment plans

If you are a provincial investment plan, use the formulas under the following three subheadings to calculate your rebate.

Rebate amount on tax payable under subsection 165(2)

If you are a provincial investment plan and the provincial part of the HST is payable under subsection 165(2) in respect of a supply of property or a service made in a particular participating province, use the following formula to determine the amount of the rebate you can claim:

A – B

where:

A is the amount of that tax payable

B is, if you are a provincial investment plan for a participating province, the amount of tax that would have become payable under subsection 165(2) in respect of the supply at the particular time if that tax were calculated at the tax rate for that participating province; otherwise, B is zero

Rebate amount on tax payable under section 212.1 or 218.1 or subsection 220.06(1)

If you are a provincial investment plan and the provincial part of the HST is payable on imported goods under section 212.1, on certain imported taxable supplies of tangible personal property under section 218.1, or on certain taxable supplies of tangible personal property under subsection 220.06(1), use the following formula to determine the amount of the rebate you can claim:

C – D

where:

C is the amount of that tax payable

D is, if you are a provincial investment plan for a participating province, the amount of tax that would have become payable under the applicable section or subsection in respect of the property at the particular time if that tax were calculated at the tax rate for that participating province; otherwise, D is zero

Rebate amount on tax payable under subsection 220.05(1) or 220.07(1)

If you are a provincial investment plan, and the provincial part of the HST is payable under subsection 220.05(1) or subsection 220.07(1) in respect of tangible personal property brought into a particular participating province, use the following formula to determine the amount of the rebate you can claim:

E – F

where:

E is the amount of that tax payable

F is:

Other investment plans and segregated funds

If you are not an SLFI and you are an investment plan or a segregated fund of an insurer (other than a provincial stratified investment plan or a provincial investment plan), for example, a private investment plan or a pension entity that is not an SLFI, use the formulas under the following four subheadings to calculate your rebate.

Rebate amount on tax payable under subsection 165(2)

If you are an investment plan or a segregated fund of an insurer (other than a provincial stratified investment plan or a provincial investment plan) that is not an SLFI and the provincial part of the HST is payable under subsection 165(2) in respect of a supply of property or a service made in a particular participating province, use the following formulas to determine the amount of the rebate you can claim:

A – B

where:

A is the amount of that tax payable

B is the total of all amounts, each of which is determined for a participating province by the following formula:
  

C × D

where:

C is the amount of tax that would have become payable under subsection 165(2) for the supply at the particular time if it were calculated at the tax rate for the participating province

D is the extent (expressed as a percentage) to which the investment plan or segregated fund may reasonably be regarded as holding or investing funds for the benefit of persons that are resident in the participating province

Rebate amount on tax payable under section 212.1 or 218.1 or subsection 220.06(1)

If you are an investment plan or a segregated fund of an insurer (other than a provincial stratified investment plan or a provincial investment plan) and the provincial part of the HST is payable on imported goods under section 212.1, on certain imported taxable supplies of tangible personal property under section 218.1, or on certain taxable supplies of tangible personal property under subsection 220.06(1), use the following formula to determine the amount of the rebate you can claim:

E – F

where:

E is the amount of that tax payable

F is the total of all amounts, each of which is determined for a participating province by the following formula:

G × H

where:

G is the amount of tax that would have become payable under the applicable section or subsection in respect of the property at the particular time if that tax were calculated at the tax rate for the participating province

H is the extent (expressed as a percentage) to which the investment plan or segregated fund may reasonably be regarded as holding or investing funds for the benefit of persons that are resident in the participating province

Rebate amount on tax payable under section 218.1 or subsection 220.08(1)

If you are an investment plan or a segregated fund of an insurer (other than a provincial stratified investment plan or a provincial investment plan) and the provincial part of the HST is payable under section 218.1 or subsection 220.08(1) in respect of a supply of intangible personal property or a service, use the following formula to determine the amount of the rebate you can claim:

I – J

where:

I is the amount of that tax payable

J is the total of all amounts, each of which is determined for a participating province by the following formula:

K × L

where:

K is the amount of tax that would have become payable under the applicable section or subsection at the particular time if the supply were acquired by the investment plan or segregated fund for consumption, use, or supply exclusively in the participating province

L is the extent (expressed as a percentage) to which the investment plan or segregated fund may reasonably be regarded as holding or investing funds for the benefit of persons that are resident in the participating province

Rebate amount on tax payable under subsection 220.05(1) or 220.07(1)

If you are an investment plan or a segregated fund of an insurer (other than a provincial stratified investment plan or a provincial investment plan) that is not an SLFI and the provincial part of the HST is payable under subsection 220.05(1) or 220.07(1) in respect of bringing tangible personal property into a participating province, use the following formula to calculate your claim:

M – N

where:

M is the amount of that tax payable

N is the total of all amounts, each of which is determined for a participating province by the following formula:

O × P

where:

O is the amount of tax that would have become payable under the applicable subsection in respect of the bringing in of the property, if the property were brought into the participating province

P is the extent (expressed as a percentage) to which the investment plan or segregated fund may reasonably be regarded as holding or investing funds for the benefit of persons that are resident in the participating province

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed.

Documents to include with your rebate application

Include a complete list of all receipts and invoices you are claiming by either filling out Part C of the rebate application or Form GST288 if you need more space to list all of the receipts. You do not have to include receipts or invoices with your application. However, you have to keep these documents in case the CRA asks to see them at a later date.

Filing deadline

You have to file your rebate application within one year from the day that the tax became payable for the supply.

The investment plan or segregated fund can submit only one rebate application per calendar month.

Reason code 26 – Election under subsection 261.31(3) by the segregated fund and insurer

The election by the segregated fund and the insurer under subsection 261.31(3) allows the insurer to pay to, or credit in favour of, its segregated fund the amount of the subsection 261.31(2) rebate for tax that became payable, or was paid without having become payable, for supplies made by the insurer to its segregated fund (the relevant amount calculated under reason code 25).

In this case, the segregated fund must submit its rebate application to the insurer. Under subsection 234(5), the insurer may make a deduction equal to the amount of the rebate in determining its net tax for the reporting period in which the insurer paid or credited the amount of the rebate to the segregated fund. The insurer must send the rebate application with the return in which the deduction is claimed to the CRA.

You must fill out Part F if you are an insurer and want to pay or credit your segregated fund directly. For more information, see Part F – Registered supplier identification or insurer election.

Note

The rebate amount under the election by the insurer and the segregated fund of the insurer under subsection 261.31(3) (reason code 26) must be at least CAN$25.

Joint and several liability

If an insurer pays or credits a GST/HST rebate to its segregated fund, deducts the amount in determining its net tax, and the insurer knows or ought to know that the segregated fund is not entitled to an amount equal to all or part of the rebate, both the insurer and its segregated fund who received the rebate are liable to pay the amount to the CRA.

Filing instructions

For details on how to calculate your total rebate, see Part D – Rebate claimed.

The amount of the rebate is determined by using the applicable formula from reason code 25. The amount of the rebate that is subject to this election must be with respect to supplies made by the insurer to the segregated fund.

Note

If the insurer does not pay or credit the rebate to you and you meet all the eligibility criteria, you can file for your rebate under reason code 25.

Documents to include with your rebate application

Include a complete list of all receipts and invoices you are claiming by either filling out Part C of the rebate application or Form GST288 if you need more space to list all of the receipts. You do not have to include receipts or invoices with your application. However, you have to keep these documents in case the CRA asks to see them at a later date.

Filing deadline

The segregated fund has to provide its rebate application to the insurer within one year after the day the tax becomes payable for the supply. The insurer has to fill out Part F and send the rebate application with its GST/HST return for the period in which the insurer paid or credited the rebate. The insurer reports the amount of the rebate on line 107 of its return.

The segregated fund can submit only one rebate application per calendar month.

Note

If you, the insurer, have any rebate applications that relate to your GST/HST return that you are filing online, the rebate applications should be sent by mail to the Prince Edward Island Tax Centre.

Part C – Details of rebate application

Part C contains multiple rows for separately listing each receipt and invoice that is being claimed. Each row is broken down into five columns of information. In the first four columns, enter the receipt or invoice date, the receipt or invoice number or import entry number, the supplier's name, and a brief description of the purchase. In the fifth column include the amount of the actual GST/HST paid or the calculated amount of GST/HST based on the reason code.

List all receipts and invoices separately in Part C. If you need more space to list all of your receipts and invoices in Part C, use Form GST288.

Note

Do not fill out Part C if you are claiming a rebate using reason code 23.

Add all the amounts you listed in Part C and on Form GST288, if you used it, under GST/HST, and enter the total at the bottom of the column.

Part D – Rebate claimed

Fill out Section 1 to calculate the total rebate of GST/HST under reason codes 1A, 1C, 4, 5, 7, 8, 9, 10, 11, 12, 13, 16, 20, 24, 25 and 26.

Fill out Section 2 to claim the Ontario First Nations point-of-sale relief under reason code 23 only.

Section 1 – Rebate calculation

Step 1 – Fill out Part C of the application

You will use some of the information in Part C to calculate the amount of your rebate in Section 1 of Part D.

For information on filling out Part C, see Part C – Details of rebate application.

Step 2 – Fill out Section 1 of Part D of the application

Fill out Section 1 of Part D of the rebate application to report your amounts claimed (total from Part C or Form GST288, if applicable).

Note

The amount reported in Part D is either the total from Part C or Form GST288, if applicable, or the calculated amount if separate calculation instructions were provided under a particular reason code.

Reporting the amount of your rebate on your GST/HST return

Answer yes to the question in Section 1 of Part D only if you are filing your rebate application with your GST/HST return and are reporting the amount of your rebate on line 111. If you are doing this, indicate the reporting period of your GST/HST return on the rebate application.

If you are applying for a rebate under reason code 10, 16, or 26, do not report the amount of your rebate on line 111 of your GST/HST return. For reason code 10, the registered supplier, and for reason code 26, the insurer, who paid or credited the amount of the rebate to you will file your rebate application with their GST/HST return, claiming an adjustment on line 107. For reason code 16, you must file your rebate application with the Prince Edward Island Tax Centre.

Section 2 – Ontario First Nations point-of-sale relief

Fill out this section to report your total amount claimed for the Ontario First Nations point-of-sale relief credited on your off-reserve supplies of qualifying property and services.

Part E – Third-party information

Fill out Part E only if you want your cheque mailed to a third-party address and Form GST507 is included with your rebate application or was previously sent to the CRA, authorizing the third party listed in this section to receive the rebate cheque made payable to the claimant. The third-party information in Part E must match the information on Form GST507.

You do not need to fill out Part E if the third-party address is the same as the mailing address on your account.

Filling out Part E does not authorize the third party to be a representative for the claimant's account. To authorize a representative on your account, go to Representative authorization.

Filling out Part E does not provide any rebate authorization to the third party without a completed Form GST507. For more information on third-party authorizations, see Form GST507.

Tick the appropriate box in Part E to indicate whether Form GST507 is attached to the rebate application or that it was previously provided for this third party.

Do not fill out Part E if you are applying for a rebate under reason code 10, 23 or 26.

Note

A claimant may choose to authorize a third party for a specific period and indicate this on Form GST507. If the claimant does this, the period covered by the rebate application must fall within the period of authorization indicated by the claimant on Form GST507.

If the authorization is not for a specific period or a single transaction, it will remain in effect until it is cancelled. If any information on Form GST507 changes, or you want to cancel a third-party authorization, a new Form GST507 with the updated information must be sent to the CRA.

Part F – Registered supplier identification or insurer election

An authorized official of the registered supplier or insurer has to fill out and sign Part F of the rebate application when you request a rebate under reason code 10 or 26.

If you are applying for a rebate under reason code 10, by filling out Part F, the registered supplier is indicating that it is submitting the rebate request to the CRA and has paid or credited you with your rebate at the time of your purchase. For more information, see Reason code 10 – Non-registered non-resident recipient of a taxable supply of an installation service – rebate paid or credited by registered supplier (subsection 252.41(2)).

If you are applying for a rebate under reason code 26, by filling out Part F, the insurer is indicating that it is submitting the rebate request to the CRA and it has paid or credited the amounts to you. For more information, see Reason code 26 – Election under subsection 261.31(3) by the segregated fund and insurer.

Part G – Certification

Sign your rebate application, or a representative you have authorized using Form GST507 can sign your rebate application on your behalf. The CRA may return any unsigned rebate applications it receives.

Note

If you are filing an application under reason code 10 or 26 because a GST/HST-registered supplier or insurer paid or credited you with your rebate, you are still considered to be the legal claimant. Sign Part G of the rebate application. The registered supplier or insurer cannot fill out this part.

Books and records

You must maintain proper documentation to support your rebate claim, including (if applicable) any calculations relating to the provincial part of the HST paid or self-assessed, in your files. You must keep adequate books and records, including original receipts and invoices for six years from the end of the year to which they relate. You may be asked for them at a later date.

Digital services

Individuals

For specific information about filing your rebate application electronically, see How to file your rebate application electronically.

Handle your business taxes online

My Business Account lets you view and manage your business taxes online.

Use My Business Account throughout the year to:

To sign in to or register for the CRA's digital services, go to:

For more information, go to Digital services for businesses.

Receive your CRA mail online

Register for email notifications to find out when CRA mail, like your notice of assessment, is available in My Business Account.

For more information, go to Email notifications from the CRA – Businesses.

Create a pre-authorized debit agreement from your Canadian chequing account

A pre-authorized debit (PAD) is a secure online self-service payment option for individuals and businesses to pay their taxes. A PAD lets you authorize withdrawals from your Canadian chequing account to pay the CRA. You can set the payment dates and amounts of your PAD agreement using the CRA's secure My Business Account service. PADs are flexible and managed by you. You can use My Business Account to view your account history and modify, cancel, or skip a payment. For more information, go to Pay by pre-authorized debit.

For more information

If you need help

If you need more information after reading this guide, go to Taxes or call 1-800-959-5525.

Direct deposit

Direct deposit is a fast, convenient, and secure way to receive your CRA payments directly in your account at a financial institution in Canada. For more information and ways to enrol, go to Direct deposit - Canada Revenue Agency or contact your financial institution.

Teletypewriter (TTY) users

If you use a TTY for a hearing or speech impairment, call 1-800-665-0354.

If you use an operator-assisted relay service, call the CRA's regular telephone numbers instead of the TTY number.

Formal disputes (objections and appeals)

Your have the right to file and objection if you disagree with an assessment, determination, or decision.

For more information about objections and related deadlines, go to File an objection.

CRA service feedback program

Service complaints

You can expect to be treated fairly under clear and established rules, and get a high level of service each time you deal with the CRA. For more information about the Taxpayer Bill of Rights, go to Taxpayer Bill of Rights.

You may provide compliments or suggestions, and if you are not satisfied with the service you received:

  1. Try to resolve the matter with the employee you have been dealing with or call the telephone number provided in the correspondence you received from the CRA. If you do not have contact information for the CRA, go to Contact the Canada Revenue Agency
  2. If you have not been able to resolve your service-related issue, you can ask to discuss the matter with the employee's supervisor
  3. If the problem is still not resolved, you can file a service-related complaint by filling out Form RC193, Service Feedback. For more information and to learn how to file a complaint, go to Send feedback about CRA service

If you are not satisfied with how the CRA has handled your service-related complaint, you can submit a complaint to the Office of the Taxpayers' Ombudsperson.

Reprisal complaints

If you have received a response regarding a previously submitted service complaint or a formal review of a CRA decision and feel you were not treated impartially by a CRA employee, you can submit a reprisal complaint by filling out Form RC459, Reprisal Complaint.

For more information, go to Reprisal Complaints.

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