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Supplementary information

Corporate information

Organizational profile

Appropriate Minister: The Honourable Diane Lebouthillier, P.C., M.P.

Institutional head: Bob Hamilton

Chair of Board of Management: Suzanne Gouin

Ministerial portfolio: National Revenue

Enabling instrument: Canada Revenue Agency Act www.laws-lois.justice.gc.ca/eng/acts/C-10.11/xi

Year of commencement: 1999

Reporting framework

The CRA's strategic outcomes and program alignment architecture of record for 2016-17 are shown below.

Strategic outcome: Taxpayers meet their obligations and Canada's revenue base is protected

Program Subprogram
Taxpayer and Business Assistance Tax
  • Tax Information Services and Assistance
  • Registered Plans
  • Charities – Public Safety and Anti-Terrorism
  • Policy, Rulings, and Interpretations
  • Charities
Assessment of Returns and Payment Processing
  • Individual Returns
  • Business Returns
  • Payments
  • Goods and Services Tax Administration in Quebec
  • Voluntary Disclosures Program
Reporting Compliance 
  • International and Large Business
  • Small and Medium Enterprises
  • Scientific Research and Experimental Development
  • Criminal Investigations Program
  • GST/HST
Collections, Compliance and Verification
  • Compliance and Verification
  • Collections – Tax and Government Programs
Appeals
  • Income Tax Objections and Appeals to the Courts
  • Commodity Taxes Objections and Appeals to the Courts
  • Canada Pension Plan/Employment Insurance Appeals to the Minister and Appeals to the Courts
  • Service Complaints
  • Taxpayer Relief

Strategic outcome: Eligible families and individuals receive timely and accurate benefit payments

Program Subprogram
Benefit Programs
  • Statutory Children's Special Allowance Payments
  • Benefit Enquiries
  • Benefit Programs Administration

Strategic outcome: Taxpayers and benefit recipients receive an independent and impartial review of their service-related complaints

Program Subprogram
Taxpayers' Ombudsman Footnote 1
  • N/A

Internal services

Supporting information on lower-level programs

Supporting information on results, financial and human resources relating to CRA lower-level programs is available on InfoBase.

Supplementary information tables

The following supplementary information tables are available on the CRA's websitexiii.

Federal tax expenditures

The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance Canada publishes cost estimates and projections for these measures each year in the Report on Federal Tax Expendituresxiv. This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs. The tax measures presented in this report are the responsibility of the Minister of Finance.

Organizational contact information

Long description 

This is a representation of the organizational structure of the Canada Revenue Agency from the Minister down to the Assistant Commissioners.

At the top of the page is a rectangle with the name of the Minister, Diane Lebouthillier, and below her name is the title Minister of National Revenue. A photo of the Minister's face also appears in the rectangle.

At the bottom of the left-hand side of the rectangle a dotted line leads down to another rectangle which contains the name of Sherra Profit and below her name the title Taxpayers' Ombudsman. The rectangle's frame consists of dotted lines to illustrate the arm's length relationship between the Minister and the Taxpayers' Ombudsman.

A second line, which is solid, at the bottom of the right-hand side of the Minister's rectangle leads to a box containing the name Suzanne Gouin and below her name the title Chair, Board of Management. A photo of Suzanne Gouin's face also appears in the box.

A third line, which is solid, at the bottom of the middle of the Minister's rectangle, leads to a rectangle containing the name Bob Hamilton and below his name the title Commissioner of the Canada Revenue Agency. A photo of the Commissioner's face also appears in the rectangle.

There is also a solid line leading from the rectangle for Suzanne Gouin to the rectangle for Bob Hamilton to illustrate that the Commissioner has a reporting relationship to both the Minister of National Revenue and the Chair of the Agency's Board of Management.

On the left-hand side of the rectangle for Bob Hamilton there is a solid line leading to a rectangle containing the name Nancy Chahwan and below her name the title Deputy Commissioner. A photo of Nancy Chahwan also appears in the rectangle.

A solid line leads from the bottom of the rectangle for the Commissioner to a series of boxes in three columns containing the names and titles of the Agency's Assistant Commissioners.

The column on the left contains the names of the Assistant Commissioners of each program branch at Headquarters and, reading from top to bottom, this is the information that appears:

Mireille Laroche
Assistant Commissioner
Appeals

Frank Vermaeten
Assistant Commissioner
Assessment, Benefit, and Service

Michael Snaauw
Assistant Commissioner
Collections and Verification

Ted Gallivan
Assistant Commissioner
International, Large Business and Investigations

Anne-Marie Lévesque
Assistant Commissioner
Domestic Compliance Programs

The column in the middle contains the names of the Assistant Commissioners for the Regions and, reading from top to bottom, this is the information that appears:

Ainslea Cardinal
Assistant Commissioner
Atlantic

Vince Pranjivan
Assistant Commissioner
Ontario

Maureen Phelan
Assistant Commissioner
Pacific

Cheryl Bartell
Assistant Commissioner
Prairie

Louis Beauséjour
Assistant Commissioner
Quebec

The column on the right contains the names of the Assistant Commissioners of each corporate branch at Headquarters and, reading from top to bottom, this is the information that appears:

Brian Philbin
Assistant Commissioner and Chief Audit Executive
Audit, Evaluation, and Risk

Roch Huppé
Assistant Commissioner and Chief Financial Officer
Finance and Administration

Dan Couture
Assistant Commissioner
Human Resources

Annette Butikofer
Assistant Commissioner and Chief Information Officer
Information Technology

Lynn Lovett
Assistant Deputy Minister
Tax Law Services Portfolio
Legal Services

Geoff Trueman
Assistant Commissioner
Legislative Policy and Regulatory Affairs

Maxime Guénette
Assistant Commissioner and Chief Privacy Officer
Public Affairs

Yves Giroux
Assistant Commissioner
Strategy and Integration

Head office

Connaught building
555 MacKenzie Avenue, 7th floor
Ottawa ON K1A 0L5
Telephone: 613-957-3688
Fax: 613-952-1547
Website: www.canada.ca/en/revenue-agency.htmlxiii

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