Integrated strategy for human: Transformation: testing a new system
Integrated strategy for human resources and pay
Transformation: Testing a new solution
Since 2018, we’ve been exploring options to transition to a single human resources (HR) and pay solution that meets the needs of employees. A single solution would replace the current Phoenix pay system and would also replace most of the 30 HR systems in use across the Government of Canada.
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Testing Dayforce
Following a competitive procurement process, PSPC awarded contracts to 2 different private-sector partners. We initially explored the solution offered by SAP. In 2021, we pivoted to Dayforce to explore its system.
Dayforce is the human capital management platform provided by Dayforce Inc. (formerly known as Ceridian). It’s a cloud-based software solution users can log into over the internet. We’re testing it against the complex HR and pay landscape that currently exists across federal departments and agencies.
We tested common pay scenarios and complex collective agreement requirements. We also tested to ensure the solution:
- performs well in both official languages
- meets accessibility requirements
- serves small and regional government organizations with headquarters outside the National Capital Region
Results
Our initial tests confirmed that Dayforce is a technically viable option for the next modern HR and pay system. We did not discover any critical shortcomings, however, we did identify some gaps. These are being addressed by adjusting the solution to meet our needs and changing some of our HR and pay processes.
The following report summarizes the results of our initial tests up to 2023. It includes the gaps that are being addressed.
Next generation human resources and pay final findings report, 2023
Tests show Dayforce is a viable solution, but this doesn’t mean it’s ready to be used.
More testing and designing
We’re now expanding testing to more complex scenarios. We’re also configuring the system to our specific needs and addressing gaps discovered as part of our initial testing.
Data management
While we’re exploring a new HR and pay system, we’re also working on improving the way we manage our data. We’ve been trying out artificial intelligence (AI) solutions and experimenting with various data management models. We’re finding out how we can use them to ensure that our data is up to date, accurate and easy to share between systems.
Our goal is to create a new, centralized approach to manage employee data. A single employee profile would follow each employee throughout their career, from hiring to retirement. Learn more about our vision for a data hub in the video: A central data hub to transform human resources and pay services.
Next steps
Based on the final findings report and our continued work over the coming months, we’ll release a plan in 2025. The plan will inform next steps for public service HR and pay.
Discover our latest updates in our quarterly progress report
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