2.4.4 Summary of key messages

• You have rights at your financial institution, including the right to know about any interest paid and charges on the account.
• You can complain if your rights are not honoured.
• Independent officers can help resolve issues with your financial institution if necessary.

At the end of the module, you will find an Action plan. This is a tool that you can use to track your progress and take the next steps to manage your banking successfully in the future. Use the action plan as a roadmap for financial action!