2.4 Your rights and responsibilities
In this section:
Introduction
![Someone discusses changes in account fees with a banking ombudsman.](/content/canadasite/en/financial-consumer-agency/services/financial-toolkit/banking/banking-4/_jcr_content/par/img_0_1_2_1_1_4_0_0_0_0/image.img.jpg/1488286797976.jpg)
Financial institutions offer a wide variety of services—and customers may not always be satisfied with the service they receive. What rights do you have when you go to a regulated financial institution? And what are your responsibilities?
In this section, you will learn:
- your rights when you use a regulated financial institution
- the responsibilities you have to keep your account secure
- how to make a complaint about a financial institution.
Page details
- Date modified: