Reports: Service Canada Client Experience Survey

The Service Canada Client Experience (CX) Survey tracks client experience performance measures associated with the ease, effectiveness, emotion and satisfaction with the service experience by program, client group and service channels used.

• Client Experience Survey 2022 to 2023
• Client Experience Survey 2021 to 2022
• Client Experience Survey 2020 to 2021
• Client Experience Survey 2019 to 2020
• Client Experience Survey 2018 to 2019
• 2017 Client Experience Survey
• 2016 Employment Insurance Service Quality Review Survey