Contact information for the group insurance benefit plans

Telephone

Canada Life PSHCP Member Contact Centre:
Toll free within Canada and the continental United States: 1-855-415-4414

• Monday to Friday: 8:00 am to 5:00 pm caller’s local time

Collect calls outside of Canada and the continental United States: 1-431-489-4064

• Monday to Friday: 9:00 am to 5:00 pm caller’s local time

MSH International PSHCP Emergency Travel Assistance Services and Comprehensive Coverage Contact Centre:
If you experience an emergency while travelling and require assistance or if you have an enquiry about Comprehensive coverage benefits, contact MSH International. They are open 24 hours a day/7 days a week.
MSH International:

• North America: 1-833-774-2700 (toll-free)
• International: 1-365-337-7427 (collect)

Online

Canada Life PSHCP Member Services website:

• To access your Public Service Health Care Plan benefits and complete positive enrolment online you can create an account on the Canada Life PSHCP Member Services website.

MSH PSHCP Member Portal:

• Members with Comprehensive coverage or out-of-province Emergency Benefit claims can create an account on the MSH PSHCP Member Portal and submit their claims online. Emails received from MSH in response to claim submissions are encrypted and will have the subject line "Proofpoint - MSH INTERNATIONAL on behalf of PSHCP Claims”.
  • Note: All members are required to complete positive enrolment either online on Canada Life’s PSHCP Member Services website or by paper before they can access their out-of-province Emergency Benefits coverage and Comprehensive coverage benefits through the MSH PSHCP Member Portal.

Mail

Supplementary coverage claims (Canadian residents)

Employees living in Canada should mail all Paper claims, including non-emergency out-of-province or out-of-country claims, to Canada Life, to one of the following mailing addresses:

For Canadian residents except residents of Quebec:

Winnipeg Benefit Payments
PO Box 99451 Station Main
Winnipeg MB
Canada
R3C 1E6

For Quebec residents, other than the National Capital Region:

Montreal Benefit Payments
Place Bonaventure
800 de la Gauchetière Street West
Suite 5800
Montreal QC
Canada
H5A 1B9

Comprehensive coverage claims (employees residing outside of Canada) and eligible out-of-province Emergency Benefit claims:

MSH International (Canada) Ltd
PO Box 4903 STN A
Toronto, ON, Canada, M5W 0B1
Paper positive enrolment:

All paper positive enrolment forms can be mailed to the following address:

Canada Life
PSHCP Positive Enrolment
PO Box 6000 Stn Main
Winnipeg, MB, R3C 3A5

Email

MSH International:

To contact MSH International by email, please refer to the list of email addresses below.

Note: There is currently no mobile application for the PSHCP through Canada Life.

Appeals

If you do not agree with how your PSHCP claim was processed, you can submit an appeal to the PSHCP Administration Authority by mail.

PSHCP Administration Authority
PO Box 2245, Station D
Ottawa ON
K1P 5W4
Canada

PSHCP members may also visit the PSHCP Administration Authority website for information.

Telephone

Public Service Dental Care Plan (PSDCP) Member Contact Centre, Canada Life

• North America: 1-855-415-4414 (toll-free), Monday to Friday, 8 am to 5 pm, your local time
• International: 1-431-489-4064 (collect), Monday to Friday, 8 am to 5 pm, Eastern Time
• For the deaf or hard of hearing, Monday to Friday, 8 am to 5 pm, Eastern Time:
• Teletypewriter to voice: 711
• Voice to teletypewriter: 1-800-855-0511, Monday to Friday, 8 am to 5 pm Eastern Time

Online

Visit the PSDCP Member Services website. Positive enrolment must be completed to create a PSDCP Member Services account. Once you have completed this step, you will be able to:

• access your digital PSDCP benefit card
• view your coverages and balances
• submit claims electronically
• view your claim history
• contact Canada Life by sending a message directly through the chat function
• download the My Canada Life at Work mobile app

Mail

For Canadian residents outside Quebec
Canada Life
Winnipeg Benefit Payments
PO Box 6025 Station Main
Winnipeg MB  R3C 3C7

For Quebec residents
Canada Life
Montreal Benefit Payments
PO Box 4592 Station A
Toronto ON  M5W 0L5

For positive enrolment using a paper form
Canada Life
PSDCP Positive Enrolment
PO Box 6000 Station Main
Winnipeg MB  R3C 3A5

Appeals

If you disagree with a decision made by Canada Life or your Government of Canada Pay Centre or your departmental pay office, consult the Public Service Dental Care Plan Appeal Checklist.

Telephone

Pensioners’ Dental Services Plan Member Contact Centre, Canada Life

• North America: 1-855-415-4414 (toll-free), Monday to Friday, 8 am to 5 pm, your local time
• International: 1-431-489-4064 (collect), Monday to Friday, 8 am to 5 pm, Eastern Time
• For the deaf or hard of hearing, Monday to Friday, 8 am to 5 pm, Eastern Time:
• Teletypewriter to voice: 711
• Voice to teletypewriter: 1-800-855-0511, Monday to Friday, 8 am to 5 pm Eastern Time

Online

Visit the PSDCP Member Services website. Positive enrolment must be completed to create a Pensioners’ Dental Services Plan (PDSP) Member Services account. Once completed you will be able to:

• access your digital PSDCP benefit card
• view your coverages and balances
• submit claims electronically
• view your claim history
• contact Canada Life live by sending a message directly through the chat function to
• download the My Canada Life at Work mobile app

Mail

For Canadian residents outside Quebec
Canada Life
Winnipeg Benefit Payments
PO Box 6025 Station Main
Winnipeg MB  R3C 3C7

For Quebec residents
Canada Life
Montreal Benefit Payments
PO Box 4592 Station A
Toronto ON  M5W 0L5

For positive enrolment using a paper form
Canada Life
PSDCP Positive Enrolment
PO Box 6000 Station Main
Winnipeg MB  R3C 3A5

Appeals

If you disagree with a decision made by Canada Life or your Government of Canada Pension Centre, consult the Pensioners’ Dental Services Plan Appeal Checklist.