Office of the Taxpayers' Ombudsperson (OTO)

We improve the service that the Canada Revenue Agency (CRA) provides to taxpayers by reviewing service-related complaints as well as issues that can affect more than one person or a part of the population.

Submit your complaint

Services and information

The eight rights we uphold

We are responsible for ensuring the CRA respects eight of the 16 rights found in the Taxpayer Bill of Rights.

Complaints we review

We review individual complaints and systemic issues related to taxpayer service rights.

Our Complaint Process

When we receive your complaint, we will review it and determine how to process it. Find out more about the next possible steps available to you.

Examining systemic issues

We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.

Complaints in numbers

Statistics about the enquiries and complaints we received, as well as the urgent requests we sent to the CRA.

We want to meet with you

We meet with local organizations, professionals and individuals who could benefit from our services, get feedback on their CRA service experiences and solicit their ideas on possible service improvements.

Ombudsperson

Taxpayers' Ombudsperson, Mr. François Boileau

Taxpayers' Ombudsperson

Features

Annual report cover, Fair access to service

Taxpayers' Ombudsperson releases 2023-2024 Annual Report, Fair Access to Service

The Annual Report covers the activities of the Office of the Taxpayers’ Ombudsperson for the period of April 1, 2023, to March 31, 2024.

Woman with laptop and papers and the words bare trust

Taxpayers’ Ombudsperson launches systemic examination into Canada Revenue Agency’s 2023 bare trust filing requirements

The examination will look into whether the CRA respected service rights outlined in the Taxpayer Bill of Rights, including right #6 and right #10."

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