Office of the Taxpayers' Ombudsperson (OTO)
We improve the service that the Canada Revenue Agency (CRA) provides to taxpayers by reviewing service-related complaints as well as issues that can affect more than one person or a part of the population.
Most requested
Services and information
The eight rights we uphold
We are responsible for ensuring the CRA respects eight of the 16 rights found in the Taxpayer Bill of Rights.
Complaints we review
We review individual complaints and systemic issues related to taxpayer service rights.
Our Complaint Process
When we receive your complaint, we will review it and determine how to process it. Find out more about the next possible steps available to you.
Examining systemic issues
We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.
Complaints in numbers
Statistics about the enquiries and complaints we received, as well as the urgent requests we sent to the CRA.
We want to meet with you
We meet with local organizations, professionals and individuals who could benefit from our services, get feedback on their CRA service experiences and solicit their ideas on possible service improvements.
Contact us
About the OTO
Ombudsperson
Features
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Taxpayers' Ombudsperson releases 2023-2024 Annual Report, Fair Access to Service
The Annual Report covers the activities of the Office of the Taxpayers’ Ombudsperson for the period of April 1, 2023, to March 31, 2024.
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Taxpayers’ Ombudsperson launches systemic examination into Canada Revenue Agency’s 2023 bare trust filing requirements
The examination will look into whether the CRA respected service rights outlined in the Taxpayer Bill of Rights, including right #6 and right #10."
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