| Office of the Taxpayers' Ombudsperson | news releases
Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released Timing Is Everything, the report on our Office’s examination into issues that could prevent some temporary residents from receiving the Canada child benefit (CCB) in a timely manner.
| Office of the Taxpayers' Ombudsperson | news releases
Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released Unintended Consequences, the report on our Office’s examination into how the Canada Revenue Agency (CRA) administered the 2023 filing requirements for bare trusts.
| Office of the Taxpayers' Ombudsperson | statements
It’s that time of year again! The Canada Revenue Agency (CRA) officially launched tax-filing season on February 24. From now until April 30, most taxpayers will be getting their paperwork in order to file their 2024 income tax and benefit returns.
| Office of the Taxpayers' Ombudsperson | statements
I would like to welcome the new Minister of National Revenue, the Honourable Élisabeth Brière, as the Honourable Marie-Claude Bibeau moves on to the next stage of her career.
| Office of the Taxpayers' Ombudsperson | news releases
The Taxpayers’ Ombudsperson, Mr. François Boileau, is pleased that the Canada Revenue Agency (CRA) has proactively waived the 2024 filing requirement for bare trusts, unless it makes a direct request.
| Office of the Taxpayers' Ombudsperson | news releases
Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Fair Access to Service, which was tabled yesterday in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2023, and March 31, 2024.
| Office of the Taxpayers' Ombudsperson | news releases
The CRA’s contact centres for its individual and business tax enquiries lines were open Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m., local time. However, the Office of the Taxpayers’ Ombudsperson (OTO) found that the CRA’s telephone system was preventing callers from reaching an agent if the contact centre was not open in the time zone associated with the caller’s phone number.
| Office of the Taxpayers' Ombudsperson | news releases
The Taxpayers’ Ombudsperson, Mr. François Boileau, has formally opened a systemic examination into whether the Canada Revenue Agency (CRA) respected taxpayers’ rights in its administration of bare trust filing requirements for the 2023 tax year.
| Office of the Taxpayers' Ombudsperson | news releases
The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into issues that could prevent some temporary residents from receiving the Canada child benefit (CCB) in a timely manner. Temporary residents are legally authorized by Immigration, Refugees and Citizenship Canada (IRCC) to enter Canada for temporary purposes, including as a visitor, student, worker, or temporary resident permit holder. Most temporary residents are eligible to receive the CCB in their 19th month of continuous residency in Canada. However, the Office of the Taxpayers’ Ombudsperson (OTO) has found issues that could be causing unnecessary interruptions in CCB payments to some temporary residents.
| Office of the Taxpayers' Ombudsperson | statements
Tax season is upon us. This year, the process of filing an income tax and benefit return may feel particularly daunting. After a long period of high inflation following the COVID 19 pandemic, many Canadians are feeling financial strain. In such a stressful economic environment, the last thing anyone needs is a service issue with the Canada Revenue Agency (CRA).
