2024-25 Departmental Plan: Operating Context

Shared Services Canada (SSC) is responsible for operating and modernizing the Government of Canada's information technology (IT) infrastructure throughout the public sector. SSC's mandate is to deliver email, data centre and telecommunication services to federal government departments and agencies. The Department also provides services related to cyber and IT security, workplace technology devices and other optional services on a cost-recovery basis. SSC currently shares responsibility for certain aspects of its federal IT portfolio and services with other federal departments, including the Public Services and Procurement Canada, Treasury Board of Canada Secretariat and Communications Security Establishment Canada. The Minister of Public Services and Procurement Canada is responsible for SSC.

SSC’s enterprise approach established a service delivery model focused on serving the common needs of the enterprise at speed and scale with enough flexibility to address unique departmental requirements. Building on the Enterprise Approach, SSC is ready to accelerate progress in the provision of connectivity, cybersecurity, hosting and digital services. The new strategic approach, “Digital Together” focuses on the government’s present digital needs while preparing the GC’s IT ecosystem for the future. SSC continues to be guided by its stewardship role to ensure reliability, security and cost-effectiveness.