Disability Tax Credit Public Consultations

Due to a court injunction, the Disability Tax Credit Promoters Restrictions Regulations are suspended until further notice.

Synopsis of public consultation input

Table of Contents

Executive summary

As part of the Government of Canada’s commitment to Canadians with disabilities, the Canada Revenue Agency (CRA) is continuously looking to improve the administration of the disability tax credit (DTC). In support of this commitment, the CRA conducted public consultations with Canadians in the fall of 2014.

The public consultations had two objectives:

  1. obtain feedback on simplifying the DTC application process and improving communication surrounding the credit; and
  2. obtain suggestions for establishing the maximum fee for completing a DTC request and related reporting exemptions to be set in regulations in support of the new Disability Tax Credit Promoters Restrictions Act (DTCPRA).

Canadians were invited to provide feedback via the CRA website, in writing, and through in-person consultation sessions.

The CRA received significant feedback from Canadians including persons with disabilities, tax preparers, medical practitioners, lawyers and members from diverse associations as follows:

The feedback received regarding the DTC application process included suggestions on simplifying and clarifying the required steps for applying and claiming the tax credit. Suggestions for improved communication included, amongst others, better use of technology and increased support for the medical community.

For the DTCPRA regulations, many expressed concern that a small group of promoters are charging too high fees to support the DTC application process. Many different fee structures were proposed but there was no clear agreement on the appropriate maximum fee. While the feedback varied immensely, the input received will be of great assistance in developing options for the maximum fee and reporting exemptions.

Purpose

This document gives a synopsis of the feedback received during the disability tax credit (DTC) public consultations, held from November 4 to December 15, 2014. The feedback includes ways to simplify the DTC application process and to better communicate with Canadians, as well as input on the regulations for the Disability Tax Credit Promoters Restrictions Act (DTCPRA) which received Royal Assent on May 29, 2014.

The feedback helped the CRA develop measures to simplify the application process and improve communication, and will be of assistance in the drafting of regulations on the maximum fee and reporting exemptions under the new Act.

Background

Overview of the DTC

An individual with a severe and prolonged impairment in physical or mental functions may be eligible for the DTC. Once eligibility is approved, an individual may claim the disability amount on their income tax and benefit return and may request adjustments for up to 10 prior years, based on the eligibility start date. The DTC is a non-refundable credit used to reduce income tax payable, and any unused DTC amount may be transferred to a supporting person.

Being eligible for the DTC can also open doors to other federal, provincial, or territorial programs, such as the registered disability savings plan (RDSP), the working income tax benefit, and the child disability benefit.

To apply for the DTC, an individual, or their representative, must complete the Disability Tax Credit Certificate (Form T2201). The form has two parts:

Part A must be completed by the applicant, while Part B must be completed and certified by a medical practitioner recognized in the Income Tax Act. Once complete, the form is sent to the CRA for processing where it takes an average of six to eight weeks to finalize. During that period, the Agency may contact the medical practitioner to clarify or obtain additional medical information.

Conducting public consultations

From November 4 to December 15, 2014, Canadians were invited to provide input through various electronic or more conventional methods on two topics:

  1. simplifying the DTC application process and improving communication surrounding the credit; and
  2. establishing the maximum fee for completing a DTC request, and related reporting exemptions to be set in regulations in support of the new Disability Tax Credit Promoters Restrictions Act (DTCPRA).

The CRA received significant feedback from Canadians including persons with disabilities, tax preparers, medical practitioners, lawyers and members from diverse associations as follows:

What we heard – Key messages

Process

Simplify the application form and make it more user-friendly
Simplify tax adjustments

Communications

Leverage technology
Improve marketing and work with partners

DTCPRA Regulations

Establish a fair maximum fee to avoid excessive charges
Clarify exemptions

1. Disability tax credit processing

Many comments received proposed how to improve the application form and simplify the process.

Simplify the application form – the DTC certificate (Form T2201):

Simplify the application process:

2. Disability tax credit communications

There were many suggestions to improve communication between the CRA and persons with disabilities, medical practitioners, disability associations, tax professionals, and the general public:

3. Disability Tax Credit Promoters Restrictions Act regulations

The consultations also invited input to establishing regulations for the DTCPRA which will set the maximum fee a promoter may charge for a DTC request, and related reporting exemptions.

A DTC request includes support for any activities required in applying for the DTC, claiming the DTC deduction on the T1 return, and applying or claiming any credits or benefits that are related to eligibility for the DTC. A promoter is defined as anyone who directly or indirectly accepts or charges a fee for these services.

Consultations on this theme concerned fee structures and models, cost elements to consider, deciding a maximum fee, and whether any promoters should be exempt from the new reporting rule.

It should also be noted that the term “promoter” was universally disliked.

Cost elements to consider

Some commented that DTC requests were very straightforward to complete so there would be minimal costs to consider.

Other promoters stated their requests were very complex and required additional tasks, including: driving applicants to medical appointments, pre-screening DTC applications to ensure that only valid DTC requests are submitted to the CRA, following up with medical practitioners to ensure that the right information is given on the DTC certificate, operating their own call centres to support their clients, advertisement and office overhead, geographic considerations for overhead expenses, postage for shipping documents across Canada to obtain doctor reports and signatures on the DTC certificate, and adjusting multiple tax returns for anyone who could have supported the person with a disability.

Several promoters said they operated on a contingency basis which involves a lot of risk, including their ability to collect their fees once the applicant is approved for the DTC and receives their refund.

Fee structures

It was acknowledged that using a pre-established fee structure would make it clear in advance how much the promoter’s services would cost. Multiple fee structures were proposed, and there was no clear agreement.

Specific fee suggestions included:

Maximum fee

Concern was expressed that some promoters were charging too high fees to support the DTC application process, and many options for the maximum fee were proposed:

Reporting exemptions

The reporting rules are a key element of the DTCPRA compliance framework. Promoters that charge more than the set maximum fee will be subject to a penalty of $1,000 plus the amount charged in excess of the maximum fee. In order to encourage voluntary compliance and reduce administrative costs to the government, those overcharging are required to self-report to the CRA. Failure to report to the CRA may result in an additional fine of up to $25,000.

The regulations provide the option to free certain promoters from this reporting rule. An exempt promoter will still be liable for penalties, but may not be fined for failing to report the overcharge to the CRA.

Through the consultations, feedback was wanted on whether or not any promoters should be freed from the reporting rule; however, many participants thought the exemption applied to the maximum fee the promoter could charge, not just the reporting requirement.

It was often mentioned that medical practitioners should be freed from the reporting rule as the Income Tax Act requires them to certify the taxpayer’s impairment on the DTC certificate, they are regulated by their own governing bodies and most do not charge their patient for certifying the form.

Comments about freedoms from the reporting rule for other DTC requests included:

What we have done 

Based on the feedback received from Canadians during the 2014 consultations, the CRA took concrete actions to simplify the DTC application and improve DTC communications.

Simplified and more user friendly application form:

Simplified application process:

Improved communications:

We have taken a number of steps to improve the DTC application process and communication products, and will continue to do so to facilitate Canadians’ access to the DTC.

The feedback received will also serve greatly in drafting regulations under the new DTCPRA which are expected to be published in The Canada Gazette in 2016.

Conclusion

The CRA considers the feedback received from approximately 900 Canadians through the DTC public consultations to be very valuable in its ongoing efforts to simplify and enhance the administration of this program. While the feedback varied immensely from one individual, association, business or professional to another, the input received will be of great help in developing options for the maximum fee and the reporting exemption.

The CRA will continue its efforts to constantly improve the service it offers to Canadians by addressing the items that can be acted on in the short term and give due consideration to other items as part of our long term strategy. The CRA is committed to considering the feedback received through the public consultations in an effort to simplify the DTC application process and enhance communication with Canadians.

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