CRA sign-in services help - Locked account
What to do if your CRA account becomes locked, and how to avoid getting locked out.
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Recover a locked account
Your account will become locked if you enter the wrong information too many times for any of the following:
- CRA user ID or password
- One-time passcode for multi-factor authentication (MFA)
You do not need to call if you are only temporarily locked out
- Security questions
- CRA security code
- The document verification service
To have your account unlocked, contact us.
Avoid getting locked out
Use the following strategies to avoid getting locked out of your account.
Set up your CRA user ID and password
Update your multi-factor authentication (MFA) settings
Choose memorable security questions
Choose your security questions
CRA security code
Enter your security code carefully before it expires.
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