Contact the CRA

Did your payments change or stop?

Find out why your payments may have changed or stopped before contacting us.

Online:

Get your personalized benefit information in My Account.

Sign in to My Account Register

Alternative: MyCRA web app

What you can do online:

• apply for the Canada child benefit (CCB)
• view CCB and related provincial and territorial programs payments, account balance, and statement of account
• view and update children in your care
• update your personal information, including your address and your marital status

By phone:

Call CCB and related provincial and territorial programs

Before you call

To verify your identity, you'll need

• Social Insurance Number
• Personal details about the children in your care
• Information from previous benefit payments

If you are calling the CRA on behalf of someone else, you must be an authorized representative.

Telephone number

1-800-387-1193

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Hours

Table 1 - Hours for the CCB and related provincial and territorial programs

Day	Hours
Mon to Fri	6:30 am to 11:00 pm ET
Sat	7:30 am to 8:00 pm ET
Sun	Closed

Closed on public holidays

Call Alberta benefit programs (Alberta child and family benefit and Alberta family employment tax credit)

Before you call

To verify your identity, you'll need

• Social Insurance Number
• Personal details about the children in your care
• Information from previous benefit payments

If you are calling the CRA on behalf of someone else, you must be an authorized representative

Telephone number

1-800-959-2809

Hours

Table 2 - Hours for Alberta benefit programs

Day	Hours
Mon to Fri	8 am to 8 pm (Mountain time)
Sat	9 am to 5 pm (Mountain time)
Sun	Closed

Closed on public holidays

Call to make a payment arrangement on CCB overpayments

If you received too much CCB or other child and family benefits, you need to repay them. Call this number if you need to speak to an agent to make payment arrangements.

Before you call

To verify your identity, you'll need

• Social Insurance Number
• Personal details about the children in your care
• Information from previous benefit payments
• Details from your account or an assessed return, notice of assessment, reassessment, or other tax document

Telephone number

1-888-863-8662

Hours

Table 3 - hours for payment arrangement on CCB overpayments

Day	Hours
Mon to Fri	7 am to 8 pm (Eastern time)
Sat and Sun	Closed

Closed on public holidays

By mail:

Address of the tax centre to mail your child and family benefit forms