Service Standards 2017-2018

Detailed performance results can be found in the Departmental Performance Report.

Service standards for charities

What is this? This is a timeliness service standard for responding to written enquiries concerning charities. This service is provided to taxpayers who have questions or concerns relating to charities, including applicants for registration, registered charities, donors, media representatives, corporations, tax professionals, all levels of government, and the general public. This service standard was modified in 2017-2018.
Standard: Our goal is to review and respond to a routine^{Footnote 1} written enquiry within 45 calendar days, and review and respond to a complex^{Footnote 2} written enquiry within 120 calendar days.
Target: The CRA aims to meet this standard 80% of the time.
How you can request this service from the CRA:
- Mail
- Fax
How you will receive this service from the CRA:
- Mail
- Telephone

Performance results:
2013-2014	2014-2015	2015-2016
N/A	N/A	N/A

What is this? This is a timeliness service standard for reviewing and responding to applications for charitable registration. The CRA generally processes applications for registered charitable status on a first-come, first-served basis. If the application is approved, the CRA will send a notification of charitable registration. This service standard was modified in 2017-2018.

Charities Directorate
320 Queen Street, 13th floor
Ottawa ON K1A 0L5

Standard: Our goal is to respond to a complete simple^{Footnote 3} application for charitable registration within two months, and respond to a complete regular^{Footnote 4} application for charitable registration within six months.
Target: The CRA aims to meet this standard 80% of the time.
How you can request this service from the CRA:
- Mail
How you will receive this service from the CRA:
- Mail
Charities registration website: http://www.cra-arc.gc.ca/chrts-gvng/menu-eng.html

Performance results:
2013-2014	2014-2015	2015-2016
N/A	N/A	N/A

Footnote 1

An enquiry that is generally recurring and that needs little research and analysis.

Footnote 2

An enquiry that is specific to a given charity or a donor and needs research or analysis, as well as consultation with internal stakeholders.

Footnote 3

An application that has only charitable purposes and activities and for which no more information is needed.

Footnote 4

An application for which we need more information before we can determine if the organization qualifies for charitable registration.