Updates on CRA service improvements

From: Canada Revenue Agency

The Canada Revenue Agency (CRA) works collaboratively with the Office of the Taxpayers’ Ombudsperson to address service-related issues raised by the Taxpayers’ Ombudsperson in published reports.

Taxpayers’ Ombudsperson Annual Reports

• CRA Response to the 2023-2024 Annual Report: Fair Access to Service
• CRA Response to the 2022-2023 Annual Report: Upholding Your Rights
• CRA Response to the 2021-2022 Annual Report: Service Matters
• CRA Response to the 2020-2021 Annual Report: Adapting and Delivering in Unprecedented Times

Taxpayers’ Ombudsperson Systemic Examination Reports

• CRA Response to the 2024 Systemic Examination Report: Unintended Consequences New
• CRA Response to the 2023 Systemic Examination Report: Charity Begins with Fairness
• CRA Response to the 2022 Systemic Examination Report: The Lockout
• CRA Response to the 2020 Systemic Examination Report: Back to Basics
• CRA Response to the 2019 Systemic Examination Report: Reaching Out
• CRA Response to the 2019 Systemic Examination Report: Sub-standard
• CRA Response to the 2018 Systemic Examination Report: Fair Warning
• CRA Response to the 2017 Systemic Examination Report: Benefits Unsheltered
• CRA Response to the 2017 Systemic Examination Report: Without Delay
• CRA Response to the 2017 Systemic Examination Report: Rights and Rulings