Supplementary Information Tables

• Reduce GHG emissions from the CRA fleet by 40% below 2005–06 levels
• GHG emissions from the CRA fleet in fiscal year 2005–06 were 397 tonnes CO2

• Right-sized and most fuel efficient light-duty vehicles are purchased
• Number and percentage of vehicles purchased that meet the requirements

• Sustainable travel and the SBT course are promoted to employees annually
• Number of course completions

Target met: The CRA promoted sustainable business travel during Environment Week

53 employees completed the SBT course in 2018–19

• Reduce GHG emissions from CRA business-related air travel by 40% below 2008–09 levels
• GHG emissions from CRA business-related air travel in 2008–09 were 9,447 tonnes

• SD information is promoted to CRA employees
• Details of promotion efforts   

Target met: Three national SD events were promoted in 2018–19: Earth Day, Environment Day, and Waste Reduction Week. Planning kits were shared with the SD Network and promotional activities took place throughout the week of the event. Events were promoted through the CRA's intranet site, senior management emails, and employee login/logoff banners

A plastics reduction campaign was launched as part of Waste Reduction Week

Reduce the amount of energy used by CRA office information technology equipment:

1. Achieve a 1.1:1 average ratio of computing devices (i.e., desktop and laptop computers) to employee (i.e., full-time equivalent)
2. Maintain up-to-date inventories of desktops, laptops, monitors, and printers
3. Establish and implement a power management standard for multi-functional printers

1. Average ratio of computing devices to employee is reduced to 1.1:1 or below
2. Inventories of desktops, laptops, monitors, and printers are kept up-to-date annually
3. Power management standard developed and applied to multi-functional printers

1. Target met: The CRA achieved the 1.1:1 ratio and will continue to monitor this ratio to ensure that the target is maintained
2. Target met: Physical Inventory Verification and Audit Guidelines have been updated and are in place to support ongoing inventory verification. The CRA maintains a comprehensive inventory report that is prepared quarterly
3. Target met: All multi-functional printers have a power management standard applied

Minimize environmental impacts of CRA's real property portfolio by effectively managing the floor space per employee and maintain a maximum general purpose office space utilization rate of 16.4 m²/FTE (GC target):

1. Determine the CRA's general purpose office space utilization rate and how it compares to the GC's target utilization rate of 16.4 m²/FTE
2. Workplace 2.0 standards (including the GC's target utilization rate of 16.4 m²/FTE) are applied to all new fit-ups and major refits, when feasible

1. Number of square meters (m²) of general purpose office space divided by the number of full-time equivalents (FTEs); (m²/FTE)
2. Number and percentage of completed new fit-up and major refit projects (measured at project close-out) that implemented Workplace 2.0

1. Target exceeded: As of April 1, 2019, the CRA office space utilization rate was ~15.7 m² /FTE
2. Target met: Eight new fit-up and major refit projects were completed in 2018–19:

• 7 (or 88%) were CRA Workplace 2.0 compliant and below the GC target utilization rate
• 1 project (or 12%) did not meet the target utilization rate due to additional operational requirements

By 2020, the CRA will develop and enhance electronic service options:

1. Develop and enhance e-service options for My Account and related mobile applications
2. Develop and enhance e-service options for My Business Account
3. Develop and enhance e-service options for Represent a Client
4. Increase the amount of online correspondence types available for taxpayers and benefit recipients
5. Increase the number of registrants for online mail

1. Details of e-service options developed and enhanced for My Account and related mobile applications; paper reduction estimates, if applicable
2. Details of e-service options developed and enhanced for My Business Account; paper reduction estimates, if available
3. Details of e-service options developed and enhanced for Represent a Client; paper reduction estimates, if applicable
4. Number of new online correspondence types introduced
5. Number of new registrants; paper reduction estimates, if applicable

1. Target met: Claimants can now file the GST 190 form, “GST/HST New Housing Rebate Application for Houses purchased from a Builder” electronically through My Account
2. Target met: A new e-service option was introduced to allow businesses to view the assessed value of T2 returns and schedules in My Business Account, reducing the need to request printed copies. There were 91,374 views of assessed and 5,511 views of reassessed T2 returns/schedules. non-resident tax accounts can also be opened electronically
3. Target met: Two e-service options were implemented for Represent a Client to allow representatives to see what notices were issued to their clients (List of notice events) and to provide a link to information on managing security credentials (Manage your CRA security options)
4. Target met: There were 14 new online correspondence types introduced (e.g., T1 letters, collection and verification letters)
5. Target met: In 2018–19, there were 1,559,327 new individual registrants for online mail, which is expected to result in a paper savings estimate of 3,742,385 pages (based on an average of 2.4 pages per individual registrant). During the same period, there were 243,926 new business registrants for online mail, which is expected to result in a paper savings estimate of 975,704 pages (based on an average of 4 pages per business registrant)

The CRA will continue to promote and encourage the use of its electronic services, including the electronic filing of individual, business, and GST/HST returns:

1. Increase electronic filing of individual returns (T1).
2. Maintain a minimum 88% electronic filing rate for business returns (T2).
3. Increase electronic filing of GST/HST returns.

1. Target met: The electronic filing rate of individual returns remained the same as last year at 87.6% , exceeding our 86% target
2. Target met: The electronic filing rate of business returns increased from 90% last year to 91.2%
3. Target met: The electronic filing rate of GST/HST returns increased from 89.2% last year to 91.3%

Estimate the reduction in paper use due to e filing, e-storage, and e-service improvements:

1. Estimate the annual decrease in paper use due to individual (T1) electronic filing.
2. Estimate the annual decrease in paper use due to business (T2) electronic filing.
3. Estimate the annual decrease in paper use due to online mail.
4. Estimate the annual decrease in paper use due to electronic document storage.

1. T1 e-filing paper savings estimate
2. T2 e-filing paper savings estimate
3. Pieces of correspondence issued electronically for individuals and businesses (including e-filers); paper savings estimate
4. E-storage paper savings estimate

1. Target met: T1 paper filing was reduced by 4.19% or 172,471 returns. This resulted in a T1 e-filing paper savings estimate of 1,552,239 pages (based on an average T1 return of 9 pages)
2. Target met: T2 paper filing was reduced by 10.61% or 25,407 returns. This resulted in a T2 e-filing paper savings estimate of 177,849 pages (based on an average T2 return of 7 pages)
3. Target met: There were 20 million pieces of correspondence issued electronically for individuals and businesses, which represents a 36% increase. This resulted in a paper savings estimate of 20 million (based on an average piece of correspondence of 1 page)
4. Target met: There were 1.2 million electronic document submissions, which represents a 6.3% increase. This resulted in an e-storage paper savings estimate of 2.4 million pages (based on an average submission of 2 pages)

Sustaining digital services for Canadians

An agency-wide service program that updated the underlying infrastructure and design of CRA's secure online portals to enable the digital service platform to more readily adapt to digital developments. The result of GBA+ on this program highlighted some segments of the population which may be unable to benefit from improvement and enhancement to the CRA's secure portals, such as Canadians lacking easy access to high-speed internet for financial reasons, or accessibility reasons (rural areas), or as a result of a language barrier, a disability, limited abilities, or digital illiteracy. The GBA+ impact was to ensure that the CRA will maintain the availability of non-digital service delivery channels:

• The CRA will continue to offer special phone service phone options such as a third language directory and a teletypewriter (TTY) line for those facing barriers when interacting by phone.
• The CRA will also continue to promote the Community Volunteer Income Tax Program that helps eligible individuals with modest incomes and simple tax situations complete their tax returns and access the benefits to which they are entitled.
• As an additional mitigation strategy, the CRA launched the File my Return service in 2018 to help eligible individuals with low or fixed income do their taxes. With the File my Return service, eligible individuals are able to file their income tax and benefit returns simply by giving some personal information and answering a series of short questions through an automated phone service.
• Lastly, the CRA will continue to raise awareness of the support and tools that are available among the more vulnerable groups identified in this assessment, complemented by extensive outreach activities.

Strengthening CRA's Telephone Service Channel

The CRA is improving service, reducing busy signals and improving the accuracy and timeliness of responses given by phone agents. With increased accessibility to address high caller demand and improved accuracy in agent responses, the anticipated impacts of the program are positive for low income groups requiring assistance, particularly seniors, persons with mobility or language barriers, persons living in geographically isolated regions, and those who generally prefer to interact with the CRA by phone. The GBA+ impact was to ensure more inclusive service to those Canadians who require assistance from the Agency to meet their tax filing obligations and receive their rightful benefits and credits.

Canada Child Benefit (CCB)

The CCB is a tax-free monthly payment benefit program made to eligible families (income-dependent) to help them with the cost of raising children under 18 years old. The CCB might include the child disability benefit and any related provincial and territorial programs. The result of GBA+ on this program indicated that the proposed benefit is not expected to carry negative differential impacts for particular groups of women, men, or gender-diverse people. However, according to a recent CRA survey, 10% of respondent's primary language spoken at home was neither of the official languages. This indicates a potential language barrier for individuals who may not have access and awareness to adequate translation services. Also, individuals in remote geographical locations, including on reserves, may continue to face barriers related to access and awareness. The GBA+ impact was to ensure that the CRA is committed to bringing awareness and making the CCB more accessible for remote Northern and Indigenous communities.

• The CRA is working closely with federal partners, including Employment and Social Development Canada, to promote and facilitate Indigenous access to social benefits available through the tax system. Last year, the CRA conducted 296 visits to Indigenous communities to promote access to certain social benefits. Some initiatives included improved additional in-person outreach conducted in the Regions for tax filing, significant improving awareness, education and promotion of the tax and benefit system.
• The CRA also supported 234 tax preparation counters in 227 Aboriginal communities through the Community Volunteer Income Tax Program. Further strengthening its outreach, communication and goal of reducing any potential barriers for low income, visible minorities, people with disabilities, women and Indigenous peoples to receive the CCB.

Launching a major offensive on offshore tax cheats

The CRA targets sophisticated taxpayers and their advisors who employ abusive tax schemes and arrangements that use offshore entities to hide their income to avoid paying taxes. The result of GBA+ on this program indicated that it should not produce negative impacts that would affect particular groups of women, men or gender-diverse people. This is because individual gender and identity factors are not applied when selecting audits. However, risk research to date indicates that high net worth groups normally associated with offshore audit results skew towards men. While this program targets a small portion of the population, it seeks to support a fairer tax system by enforcing compliance among a high income population that has the resources to apply complex tax avoidance structures, and will also result in increased government revenue and potential social spending towards the most vulnerable low-income segments of the population.

Business Intelligence (BI)

• Socio-economic characteristic data is not captured by the BI program, but certain socio-economic characteristic data (age, gender, preferred language of communication, income level) are visually available to BI screeners as they are data elements found within the CRA's information systems. Income level is used by the BI program in its risk algorithms.
• No publicly released reports

Liaison Officer program – Self-generated inventory (excel spreadsheet provided by Business Intelligence section)

• Captures personal identifiers (name, address, date of birth, income level, sex and Social Insurance Number (SIN)).
• No publicly released reports

Liaison Officer program – Specific to the North

• Captures personal identifiers (name, address, date of birth, and SIN) and names of communities visited.
• No publicly released reports

• The Public Affairs Branch conducts public opinion research and collects information in which datasets may include various demographics such as gender, age, household income, education levels, employment status and mother tongue. Some surveys may also collect additional information about other socio-economic characteristics such as visible minority, member of an indigenous community or if a person has a disability
• Recent examples of reports posted to Library and Archives Canada:

1. Canada Child Benefit Program: Satisfaction Survey
2. Canada Revenue Agency Call Centre Service Expectations
3. 2017 Annual Corporate Research (ACR) – Qualitative findings and methodological report
4. Canada Revenue Agency Fairness in Tax Administration Research

Note: This list is not exhaustive but a sample of recent reports.

• Captures data on members' gender for actuarial calculations.
• No publicly released reports

Canada Child Benefit, GST/HST credit, Children's Special Allowances, Working Income Tax Benefit /Canada Workers Benefit

• Captures name, address, date of birth, sex, income levels, and SIN.
• No publicly released reports

Disability Tax Credit

• Captures name, address, date of birth, sex, income levels, and SIN.
• No publicly released reports

• Business returns collects: name, language, contact information (phone number, email address), addresses (city, province, country), SIN, and business numbers.
• No publicly released reports

Official Languages Data in Corporate Administrative Systems (CAS )

• Captures: First Official Language (participation of Official Language Minority Community in workforce) of internal employees, preferred Official Language of internal employees, bilingual proficiency of internal employees
• Publicly released reports: Participation rates of Official Language Minority Community is included in the Departmental Results Report.

Employment Equity Data in CAS captured through voluntary self-identification via Workforce Profile Questionnaire (internal employees only)

• Captures:

1.  Gender (male/female)

2.  Identification as a Persons with Disability with optional subgroups:

a.  Blind or partially sighted (unable to see or difficulty seeing)

b.  Chronic Illnesses (long-term illnesses that impact the day to day life)

c.  Co-ordination or dexterity (difficulty using hands or arms)

d.  Deaf or hard of hearing (unable to hear or difficulty hearing)

e.  Learning disabilities (interference with the acquisition or use of some abilities)

f.  Mental health (functional limitations related to mental health)

g.  Mobility (difficulty moving from one office to another or up and down stairs)

h.  Speech and language impairment (unable to speak or difficulty speaking and being understood)

i.  Other

3.  Identification as an Indigenous Person with optional subgroups:

a.  Inuk

b.  Metis

c.  North American Indian/First Nation

4.  Identification as a member of a visible minority with optional subgroups:

a.  Black

b.  Chinese

c.  Filipino

d.  Japanese

e.  Korean

f.  Latin American (Central and South America)

g.  Other Aboriginal Peoples not from Canada/United States (Mexico, New Zealand, Australia)

h.  Person of Mixed Origin (with one parent in one of the visible minority groups listed)

i.  South Asian/East Indian (Indian from India, Bangladeshi, Pakistani, East Indian from Guyana, Trinidad, and East Africa)

j.  Southeast Asian (Burmese, Cambodia, Laotian, Thai and Vietnamese)

k.  Other visible minority group

• Publicly released reports:

1.  Labour market availability provided by Employment and Social Development Canada

a.  Report on CRA's Employment Equity Diversity and Inclusion Action Plan tabled in Parliament released on CRA's Open Government site. Reports include the internal representation of women, persons with disabilities, Indigenous people and visible minorities. The report includes: representation at Executive level, at management development programs, by sex and by region of work.

2.  Representation of hiring, promotion, and separation^{Footnote *} of women, persons with disabilities, Indigenous people and visible minorities

3.  Representation of women, persons with disabilities, Indigenous people and visible minorities within Employment Equity Occupational Groups

4.  Distribution of women, persons with disabilities, Indigenous people and visible minorities at the CRA by salary range^{Footnote *}

5.  Distribution of women, persons with disabilities, Indigenous people and visible minorities at the CRA by age groups^{Footnote *}

6.  Representation of the average age of designated group members at the CRA^{Footnote *}

The Online Standardized Testing System has a voluntary demographic questionnaire prior to start of testing.

• Captures: It asks candidates (internal employees and external candidates in a supervised testing environment):

1.  Their gender

2.  Whether the candidate is visible minority

3.  Whether the candidate belongs to indigenous group

• Publicly released reports: There is no reporting. Data is used for statistical purposes only.