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Permanent residence portal for representatives: Sign in

Representatives can use the Permanent residence (PR) portal to complete, pay for and submit most permanent residence applications on behalf of their clients. If we approve your client’s application, they will be invited to confirm their permanent resident status.

Not a representative? Sign in to the PR portal as an individual.

Apply for these applications using the PR Portal:
  • Agri-Food Pilot
  • Adopting a child through the immigration process
  • Atlantic Immigration Program
  • Community Sponsors to privately sponsor refugees
  • Economic Mobility Pathways Pilot
  • Family-based humanitarian program for Colombians, Haitians and Venezuelans
  • Groups of Five to privately sponsor refugees
  • Home Child Care Provider Pilot
  • Home Support Worker Pilot
  • Humanitarian and compassionate considerations within Canada
  • One-year window (OYW) of opportunity
  • Permanent residence card
  • Permanent residence for in-Canada Ukrainian nationals with family members in Canada
  • Permanent residence pathways for Hong Kong residents
  • Permanent residence travel document
  • Protected persons and Convention refugees in Canada
  • Provincial nominee program (non-Express Entry)
  • Quebec entrepreneurs and investors
  • Quebec-selected skilled workers
  • Self-employed people
  • Sponsoring a spouse, partner, dependent child or other family
  • Sponsoring a parent or grandparent
  • Sponsorship Agreement Holders to privately sponsor refugees
  • Start-up visa
  • Temporary resident permit holders applying for permanent residence
Get the instruction guide for your client’s immigration program

Community Sponsors to privately sponsor refugees instruction guide (IMM 2201) (opens in a new tab) 

Economic Mobility Pathways Pilot instruction guide (IMM0139) (opens in a new tab) 

Economic Mobility Pathways Pilot (Federal EMPP) instruction guide (IMM0196) (opens in a new tab) 

Groups of Five to privately sponsor refugees instruction guide (IMM 2200) (opens in a new tab) 

Home Child Care Provider and Home Support Worker Pilot instruction guide (IMM 0104) (opens in a new tab) 

Humanitarian and compassionate grounds instruction guide (IMM 5291) (opens in a new tab) 

Permanent residence pathways for Hong Kong residents instruction guide (IMM 5067) (opens in a new tab) 

Protected persons and convention refugees instruction guide (IMM 5205) (opens in a new tab) 

Quebec-selected investors or entrepreneurs instruction guide (IMM 4000) (opens in a new tab) 

Quebec-selected self-employed instruction guide (IMM 4500) (opens in a new tab) 

Quebec-selected skilled worker instruction guide (IMM EQ7000) (opens in a new tab) 

Rural and northern immigration pilot instruction guide (IMM 0118) (opens in a new tab) 

Self-employed person (federal) instruction guide (IMM 4500) (opens in a new tab) 

Sponsor your parents or grandparents instruction guide (IMM 5772) (opens in a new tab) 

Sponsor your spouse, partner or children instruction guide (IMM 5289) (opens in a new tab) 

Sponsorship Agreement Holders to privately sponsor refugees instruction guide (IMM 5413) (opens in a new tab) 

Temporary resident permit holder instruction guide (IMM 5527) (opens in a new tab) 

Permanent residence for in-Canada Ukrainian nationals with family members in Canada Instruction Guide (IMM 0189) (opens in a new tab) 

Permanent Residence Pathway for Colombian, Haitian and Venezuelan Nationals instruction guide (IMM5991) (opens in a new tab) 

Guide to Reunite Family Members Abroad under the One-Year Window of Opportunity Provision instruction guide (IMM5578) (opens in a new tab) 

Sign in to the Permanent residence portal for representatives

Sign in

Register

Register for an account

Help with your account

If you’re having technical issues

If you’re having technical issues with the representative PR portal, contact us using the web form.

  1. Select your problem.
  2. Under Tell us about yourself:
    • If you don’t have a unique client identifier number, enter 1111111111.
    • If you haven’t submitted an application yet, and don’t have an application number, enter 0000000.
  3. Under Tell us about your technical issue:
    • Specify the program you’re trying to apply under.
    • Explain any problems that you’re having.
    • Upload screenshots from your account that show us both
      • the page and fields where you’re having problems, and
      • any error messages you’re getting.
If you created an account for your client

As a licensed representative, you can’t create an account in the client portal on their behalf. If you’ve done this by mistake, you won’t be able to use the email you created the account with in the representative portal. If you did this

  • contact us using the web form
  • we’ll delete the account in the client portal
  • you can then create an account in the representative portal and manage applications on behalf of your clients

Note that once the client portal account is deleted

  • you won’t have access to any applications started or pending there
  • the applications won’t be transferred to the account you created in the representative portal
Fill out and sign forms
Digital forms in the portal

You’ll fill out these digital forms for your client, the principal applicant (PA) and any family members 18 or older.

  • Generic Application Form for Canada (IMM 0008)
  • Schedule A – Background/Declaration (IMM 5669)
  • Additional Family Information (IMM 5406)
  • Supplementary Information – Your travels (IMM 5562), if it applies to you

If the principal applicant is a minor child (under 18 years old), their parent or legal guardian must sign the forms, consent and make the declaration on their behalf.

PDF forms

Your client and any family members coming with them to Canada must fill out the PDF forms according to the instruction guide for the immigration program you’re applying for.

The guide will help you fill out the forms correctly.

How to sign forms

Hand signature (also called a wet signature): Print and sign the form by hand.

E-signature (also called an electronic signature): Type your full name or check a box as indicated. These are only on digital forms inside the portal.

Digital signature: Insert on PDF forms. You can type your name or use DocuSign or secure signatures.

Check the instruction guide or document checklist if you’re not sure what signature a form needs.

The PA’s signature is needed on the overall consent and declaration to complete the online application.

If we return an application
  • Incomplete applications will be returned and flagged in the dashboard; you can re-submit the application after completing the missing information.
  • Applications returned for other reasons (for example, the number of applications accepted is limited, or the client isn’t eligible) will also be returned.
Client applications and profiles
Create your client’s application
  1. Enter your client’s name and email address.
    • When you confirm their email address, the portal will send an automatic email to your client notifying them you’ve started a permanent residence application for them.
  2. Choose the program your client is applying under
  3. Fill out the forms that apply to your client (digital and PDF formats).
  4. Upload supporting documents and a copy of the fee receipt
Create client and dependant profiles

When you start an application, we’ll ask you to fill out the Principal Applicant’s Profile with your client’s basic information. This info will then automatically be added to your client’s digital forms.

  • You can edit your client’s basic information by clicking on Principal Applicant’s Profile in the top right corner.
    • Any digital forms will automatically be updated.
  • You can’t edit basic information in the forms directly.
    • You can create as many dependant profiles as you need.
More help

Find answers to common questions in our Help Centre

How clients sign and submit applications

After you’ve created your client’s application and filled out and signed the forms, your client will need to log into the client portal to review and electronically sign their application. They won’t be able to make any changes to the application itself.

They’ll need to read and sign the consent and declaration page and the IMM 5669 web form, where their electronic (typed) signature is required. Once they’ve electronically signed their application, you’ll also provide your declaration by checking off the declaration box.

You need to include all mandatory forms and documents to submit the application.

Once you’ve completed the signatures, declarations and validations, the “submit” button will turn blue so you can submit the application.

Resend a temporary password to your client

If your client’s temporary one-time password is lost or expired (and they don’t already have a portal account), you can send them a new temporary password so they can log in to the portal for the first time.

To do this, click the “resend temporary password” button under the Client Information section of the application details page, and a new password will be sent to them by email.

Other accounts for representatives

Authorized Paid Representative portal

Authorized Paid Representatives can use the APR portal to complete, pay for and submit most online applications on behalf of their clients.

IRCC portal for representatives

Representatives can use the IRCC portal to complete, pay for and submit certain online applications on behalf of their clients.

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