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Guide 0192 – Application Guide for CBSA Refugee Claims Submitted through the IRCC Portal

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Recently updated:

This guide was revised on February 14, 2024. Changes include:

Changes to past home addresses (question 34):

  • Guidance added for people who lived in more than 1 place in a single month. Please give the address where you stayed the longest, and upload details of other addresses if needed.

Table of Contents

This is not a legal document. The explanations and definitions are not legal definitions. In case of a discrepancy between the language in this document and the relevant legislation or regulations, the legal text in the legislation and regulations prevails.

For legal information, consult the following documents:

Overview

Application guide

The application guide is a tool that provides assistance with the information you must provide in the portal.

Note: Information about the Basis of Claim Form and the refugee determination process can be found at the Immigration and Refugee Board.

Read the application guide thoroughly and then complete your refugee claim in the portal.

Symbols used in this guide

This guide uses the following symbols to indicate information of particular importance.

Required step
What you must do to have your application processed.
Important information

Important information that you need to be aware of in order to avoid delays or other problems.

Get more information

Where to get more information.

Note: Tips that will assist you with this application.

Before you apply

Who is eligible to have a claim for refugee protection referred to the Immigration and Refugee Board?

Canada offers refugee protection to some people in Canada who fear persecution or who would be in danger if they had to return to their home country. If you feel you could face one of these risks if you go back to your home country or the country where you normally live, you may be able to seek protection in Canada as a refugee.

Officers receiving your refugee claim will decide whether it is eligible for referral to the Immigration and Refugee Board of Canada (IRB), an independent administrative tribunal that makes decisions on immigration and refugee matters. The Refugee Protection Division at the IRB decides who is a Convention refugee or a person in need of protection.

Your refugee claim may not be eligible for referral to the IRB if:

People who are subject to a removal order cannot make a refugee claim.

Definitions

You may find the following definitions useful:

Convention refugee

Convention refugees are people who are outside their home country or the country where they normally live, and who are not able to return because of a well-founded fear of persecution based on:

Person in need of protection

A person in need of protection is a person in Canada whose removal to their home country or country where they normally live would subject them personally to:

Who should apply using this guide?

You should use this guide if you made a claim to the Canada Border Services Agency (CBSA) when you entered Canada, and the CBSA instructed you to complete your claim online. You will do this online through the IRCC Portal.

Representatives

If someone is helping you make your claim, they are a representative. To be someone’s representative, they must provide the right forms to show they have your permission to handle your claim for you. A representative can be paid or unpaid. When you appoint a representative, you may also authorize CBSA and IRCC to share information from your case with this person.

If an authorized representative submits your claim for you, they will need an IRCC portal account for representatives. They should use these instructions to create an IRCC portal account for representatives.

If your representative is helping you, but you’ll submit your own claim

You must

Your representative can

In this case, you must type your name and click the button to submit.

If your representative is submitting your claim for you

Your representative must

In this case, your representative must type in their name (not yours) and click the button to submit the claim on your behalf.

Step 1: Complete the refugee claim

Important information:

It is a serious offence to give false or misleading information. The information you provide on your application may be subject to verification.

Be complete and accurate

Important:

Questions followed by “(required)” are mandatory and must be answered.

Complete all sections. If a section does not apply to you, select “Unknown” where available or write “Not Applicable”.

Answering all the questions to the best of your ability will assist us in the processing of your refugee claim and avoid delays.

Helpful information

Representative

An authorized representative is someone who has a license to practice and give advice. You can check if a person is licensed to represent immigrants or to give advice:

Paralegals (Ontario only) must be members of the Law Society of Upper Canada.

Skip to Question 15 if you are an authorized representative submitting a claim on behalf of your client via the IRCC portal account for representatives.

Question 1:

Are you applying on behalf of someone else? (required)

If you’re preparing an application for someone else, you’re a representative. To be someone’s representative, you must provide the right forms to show you have their permission to handle their application for them.

From the options, select “Yes” or “No”.

  • If you choose “Yes”, continue to question 2.
  • If you choose “No”, Click “Save and continue”.

The next section will only appear if you answered “Yes” to Question 1. If you answered “No”, the New or Existing Refugee Claim page will display.

Questions 2-14 require personal information for the representative, not the applicant.

Question 2:

Are you an authorized paid representative? (required)

Only some people can charge you a fee or receive any other type of payment to be representatives. These people are called authorized representatives. We may return the application if you’re paid but not authorized.

Answer no if you’re a family member, a friend, or a third party who doesn’t charge a fee to help someone with their application.

From the options, select “Yes” or “No”.

  • If you choose “Yes”, continue to question 3.
  • If you choose “No”, continue to question 4.
Question 3:

What's your paid representative membership ID number? (required)

This question will only be displayed if you answered “Yes” to question 2.

Enter your membership ID number.

Question 4:

Who are you in relation to the person you're helping? (required)

This question will only be displayed if you answered “No” to question 2.

From the drop-down menu, select one of the following options:

  • Family member
  • Friend
  • Other
    • If you select “Other”, enter the relationship (required)

Information about the representative

Question 5:

Surname / last name (required)

Enter your surname/last name.

Question 6:

Given name / first name

Enter your given name. If none, leave this field blank.

Question 7:

Telephone type (required)

This should be the number where we can reach you during the day.

  • Select one of the following:
  • Residential
  • Cellular
  • Other
Question 8:

Telephone number country or territory (required)

Choose Canada/US if you have a telephone number within the North America Numbering Plan (NANP) and it has international calling code 1.

  • Select one of the following:
  • Canada/US
  • Other
  • If you select “Other”, enter the country code (required)
Question 9:

Telephone numbers (required)

Your telephone number should have this format: 5433434456. Don’t include spaces or dashes.

Enter your telephone number.

Question 10:

Extension number

Enter the extension number, if applicable

Mailing Address

Question 11:

Country or Territory (required)

You must live at an address in Canada. You will not be able to choose another country or territory.

Question 12:

Address lookup (required)

Enter the following:

  • Start typing your address, if your address does not appear, choose “Enter address manually” and enter your address details in the fields below.
    • Street number (required)
    • Street name (required)
    • Apartment or unit number *if applicable*
    • PO Box *if applicable*
    • City or town (required)
    • Province (required)
    • Postal code, in the following format: X9X9X9 (required)
Question 13:

Email address (required)

In the following format: name@example.com

Question 14:

Confirm your email address (required)

Re-enter the email address. Do not copy and paste.

Click “Save and continue”.

The remaining questions in this form are for the applicant to answer. If you are representing the applicant, answer all remaining questions using your client’s information. For example, if we ask for ‘Your first name,’ enter your client’s first name, not your own.

New or Existing Refugee Claim

Question 15:

Did you already make a claim to an officer when you entered Canada (for example: land border, airport)? (required)

From the options, select “Yes” or “No”.

Note. This guide is for applicants continuing a refugee claim made to the Canada Border Services Agency (CBSA) only. If you have not made a refugee claim to the CBSA and want to start a new claim, use the Inland Application Guide.

Question 16:

Were you given a Refugee Protection Claimant Document? (required)

If your claim was referred to the Immigration and Refugee Board (IRB), you would have a Refugee Protection Claimant Document.

From the options, select “Yes” or “No”.

Question 17:

Were you given an Acknowledgement of Claim document? (required)

If you already made a refugee claim to the CBSA, you would have an Acknowledgment of Claim (AOC) document.

From the options, select “Yes” or “No”.

  • If you choose “Yes”, click “Save and continue”. You will be taken to the Continue an Existing Refugee Claim section.
  • If you choose “No”, you will not be able to continue an existing claim. You need one of these documents to continue. If you do not have your document, contact the CBSA for assistance. If you have not made a refugee claim to the CBSA and want to start a new claim, refer to the Inland Application Guide.

Continue a Refugee Claim That has Been Referred to the IRB

This section will only display if you answered “Yes” to question 16.

Question 18:

What is your application number? (required)

Enter the number exactly as it appears on the top, right-hand side of your Refugee Protection Claimant Document. It starts with the letter “L”.

Question 19:

What is your UCI (unique client identifier)? (required)

Enter the number exactly as it appears on the top, right-hand side of your Refugee Protection Claimant Document. It is an eight (8) or ten (10) digit number that looks like this: 000000000 or 00-0000-0000. Don’t use hyphens (-) or spaces.

Question 20:

Date of birth (required)

Enter your date of birth exactly as it appears on the left-hand side of your Refugee Protection Claimant Document.

Click “Save and continue”. Continue to the Confirm your Application section.

Continue an Existing Refugee Claim

This section will only display if you answered “Yes” to question 17.

Question 21:

What is your application number? (required)

Enter the number exactly as it appears on the top, left-hand side of your Acknowledgement of Claim document. It starts with the letter “L” or “XL”.

Question 22:

What is your UCI (unique client identifier)? (required)

Enter the number exactly as it appears on the top, left-hand side of your Acknowledgement of Claim document It is an eight (8) or ten (10) digit number that looks like this: 000000000 or 00-0000-0000. Don’t use hyphens (-) or spaces.

Question 23:

Date of birth (required)

Enter your date of birth exactly as it appears on the left-hand side of your Acknowledgement of Claim document.

Click “Save and continue”.

Confirm your Application

Review the name(s) listed in the claim.

Manage Group

The table shows the applications of all family members you included in your initial claim you made in person to the CBSA. If you applied with other family members and the information is missing in the table, contact the Canada Border Services Agency (CBSA) for assistance. If you have any additional family members who would like to make a claim, they will need to create their own application separately.

How to complete your group application

  1. Click “Continue” and complete the claim for your head of family first. The head of family cannot have a marital status of common-law or married if they are under 18 years old.
  2. Click “Continue” and complete the claim for all other members of your group. You can only start these claims after you complete the claim for your head of family.
  3. Once you have completed the claims of every member in your group, click the Save and continue button to move to the next step.

Note. In the table, if the status of any application is 'Not available to submit online,' this could be because:

If this is unexpected or you would like further information, please contact the Canada Border Services Agency (CBSA).

Information Submitted During Initial Claim in Person

Click on “Expand all” to review the information that you provided when you made your claim in person to the CBSA. If any corrections are required, provide details in the description box at the bottom of the page.

Click “Save and continue”.

Personal Information

In this section, you will see information that you provided to the CBSA. You cannot edit some information because it’s carried over from when it was entered before.

Question 24:

Surname/last name (as submitted to an officer when you entered Canada)

Write your full surname/last name as it appears on your passport, travel, or identity document.

Do not use initials.

Question 25:

Given name/first name (as submitted to an officer when you entered Canada)

Write all of your given names/first names (first, second or more) in full as they appear on your passport, travel or identity document.

Do not use initials.

If none, leave this field blank.

Question 26:

Date of birth (as submitted to an officer when you entered Canada)

Choose your date of birth exactly as it appears on your passport, travel or identity document.

Question 27:

Gender (as submitted to an officer when you entered Canada)

From the list, select one of the following:

  • Male
  • Female
  • Another gender
Question 28:

Height (required)

Enter your height in centimeters, or in feet and inches.

Question 29:

Eye Colour (required)

Select your eye colour from the drop-down menu.

Question 30:

UCI (unique client identifier), if known (as submitted to an officer when you entered Canada)

If you were previously issued a temporary resident visa, study permit, work permit, or other document from IRCC, you have a UCI. This is an eight or ten digit number which looks like this: 0000-0000 or 00-0000-0000. Enter this number without hyphen (-) or spaces.

Click “Save and continue”.

Other Identities

Question 31:

Have you used other names before? (required)

This could be a different name at birth, nicknames, name before marriage, an alias, etc.

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 32.
  • If you choose “Yes”, click on “Add”, and enter the following:
    • What type of name is it? (required): from the list, select one of the following:
      • Nickname/alias
      • Name before marriage/maiden name
      • Previous name
    • Surname/last name (required)
    • Given name/first name (If none, leave this blank)

Click “Save”.

Question 32:

Have you used another date of birth before? (required)

Choose “yes” if you have another date of birth that is different from the one listed on your passport, travel, or identity document.

From the options, select “Yes” or “No”.

  • If you choose “No”, click “Save and continue”.
  • If you choose “Yes”, enter the following:
    • Other date of birth (required)
    • This date of birth is connected to which name? (required): select all that apply

Click “Save and continue”.

Contact Information

In this section, you may see information that you previously provided. You cannot edit some information because it’s carried over from when it was entered before.

Question 33:

Current home address in Canada (required)

Address lookup (required)

Start typing your address, if your address does not appear, choose “Enter address manually” and enter your address details in the fields below.

  • Street number (required)
  • Street name (required)
  • Apartment or unit number *if applicable*
  • PO Box *if applicable*
  • City or town (required)
  • Province (required)
  • Postal code, in the following format: X9X9X9 (required)
  • Date you started living at this address (required)
  • Is your mailing address the same as your residential address? (required) Select “Yes” or “No”.
    • If you choose “Yes”, continue to the Past Home Address section.
    • If you choose “No”, enter the information for your mailing address using “Address lookup” or by choosing “Enter address manually”.
Question 34:

Past Home Address (required)

This section will only appear for persons 18 years of age or older.

You need to list all the other addresses you’ve lived at in the past 10 years or since the age of 18. Start with the last address you lived at. Don’t add your current home address in Canada. Do not leave any gaps in time.

If you stayed at multiple addresses during any given time, you need to provide the address you lived or resided at for the longest period within that month. You can include any other information on your past addresses by uploading a document.

Click “Add” and enter the following information:

  • Country or territory (required)
  • Street address (required)
  • City or town (required)
  • Other address details *if applicable*
  • Postal code *if applicable*
  • Date you started living at this address (required)
  • Date you stopped living at this address (required)
  • Status in this country or territory (required), select one from the drop-down menu:
    • Citizen
    • Foreign National
    • Permanent Resident
    • Protected Person
    • Refugee Claimant
    • Student
    • Visitor
    • Worker
      • If you answered “Student”, “Visitor”, or “Worker”, enter the date you started having this status in this country or territory (required) and the date you stopped having this status in this country or territory (required). If the validity date of your status document extends beyond today’s date, enter today’s date as the date you stopped having this status.

Click “Save” and repeat the above steps for each address you lived at for the past 10 years, or since the age of 18.

Contact information

Question 35:

Email address (required)

Your email address should have this format: name@example.com.

Question 36:

Confirm your email address (required)

You cannot copy and paste your email into this field, you must type it again.

Question 37:

Telephone numbers (required)

Click “Add” and enter the details:

  • Telephone type (required). This should be the number where we can reach you during the day. Select one of the following:
    • Residential
    • Cellular
    • Other
  • Telephone number country or territory (required). Choose Canada/US if you have a telephone number within the North America Numbering Plan (NANP) and it has international calling code 1. Select one of the following:
    • Canada/USA
    • Other
      • If you select “Other”, enter the country code.
  • Telephone numbers (required)
    • Your telephone number should have this format: 000000000. Don’t include spaces or dashes.
  • Extension number *if applicable*

Click “Save”. Repeat the above steps for all telephone numbers.

Click “Save and continue”.

Language of the applicant

In this section, you may see information that you previously provided. You cannot edit some information because it’s carried over from when it was entered before.

Question 38:

What is your native language or mother tongue? (required)

Select the language from the drop-down menu.

Question 39:

Do you speak any other languages?

Select the languages you speak from the drop-down list. You may select up to 4 other languages.

Question 40:

What language do you want us to use during your interview? (as submitted to an officer when you entered Canada)

Select a language from the drop-down menu. If you do not select English or French, an interpreter who speaks this language will be present at the interview.

Question 41:

What language do you want us to use to contact you? (required)

Any documents or correspondence given to you will be in this language.

From the options, select “English” or “French”.

Click “Save and continue”.

Travel Document of the Applicant

Question 42:

Do you have any other passport? (required)

We need to know about all the passports you currently have in your possession or for which you have the passport number and expiry date, even if they have expired. This will help us confirm your identity. Don’t include the passport you submitted in person during the initial claim.

Only include passports that are less than 20 years old. For example, if you’re submitting your application in 2023, you may only include passports issued in 2003 or later.

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 43.
  • If you choose “Yes”, click on “Add”, and enter the following:
    • What kind of passport is it? (required): from the list, select one of the following:
      • Regular (issued for casual travel, such as vacations and business trips)
      • Diplomatic (issued to diplomats and typically grants certain privileges and immunities)
      • Official (issued to government employees and does not typically grant special privileges)
      • Service (official government service, not diplomatic)
    • Choose the country code that matches the one on your passport (required)
    • Place your passport was issued
    • What’s the nationality on your passport? (required)
    • Passport number (required)
    • Issue date of your passport (required)
    • Expiry date of your passport (required)
    • Where is the original copy of this passport? (required): from the list, select one of the following:
      • You have it
      • Immigration, Refugees and Citizenship Canada (IRCC) or the Canada Border Services Agency (CBSA) has it
        • What happened to your passport? Provide details in the text box if you do not have the document with you (required)
      • It’s somewhere else (i.e. it’s lost, left back home, missing or stolen, etc.)
        • What happened to your passport? Provide details in the text box if you do not have the document with you (required)

Click “Save”.

Repeat the above steps to enter each passport you’ve had.

Question 43:

Do you have any other type of travel document? (required)

Don't include a travel document you submitted in person during the initial claim.

From the options, select “Yes” or “No”.

  • If you choose “No”, click “Save and continue”.
  • If you choose “Yes”, click on “Add” and enter the details:
    • What kind of travel document is it? (required): from the list, select one of the following:
      • Certificate of identity
      • Refugee Travel Document
      • Red Cross Travel Document
      • UN Laissez-Passer
      • Single Journey Travel Document
        • If you select Single Journey Travel Document, enter the issue date of your travel document (required)
      • Seaman’s Book
      • Organization of American States (OAS) Travel Document
      • Other travel document
        • What kind of other travel document? (required): Enter the details about this document.
    • Which country or organization issued your travel document? (required)
    • Place where your travel document was issued
    • Travel document number (required)
    • Issue date of your travel document (required)
    • Expiry date of your travel document (required)
    • Where is the original copy of this document? (required): from the list, select one of the following:
      • You have it
      • Immigration, Refugees and Citizenship Canada (IRCC) or the Canada Border Services Agency (CBSA) has it
        • What happened to your document? Provide details in the text box if you do not have the document with you (required)
      • It’s somewhere else (i.e. it’s lost, left back home, missing or stolen, etc.)
        • What happened to your document? Provide details in the text box if you do not have the document with you (required)

Click “Save”.

Repeat the above steps to enter each travel document you’ve had.

Click “Save and continue” when complete.

Nationality

In this section, you will see information that you provided to the CBSA. You cannot edit some information because it’s carried over from when it was entered before.

Question 44:

Country or territory where you were born (as submitted to an officer when you entered Canada)

Select one from the drop-down menu.

Question 45:

City or town where you were born (required)

Enter the city/town where you were born.

Question 46:

Countries or territories of citizenship (required)

Click on “Add” and enter the details:

  • Country or territory of citizenship (required): select one from the drop-down menu
    • If you don’t have citizenship anywhere, choose “Stateless”.
  • How did you become a citizen? (required): select one from the drop-down menu:
    • By birth
    • By naturalization (process by which a foreign citizen becomes a citizen of a new country)
    • By descent (passed down from parent to child)
      • If you select “by naturalization”, enter the date you became a citizen of this country or territory (required)

Click “Save”. Repeat the above steps for each country or territory of citizenship.

Question 47:

Do you have any other valid national identity document? (required)

A national identity document is an identity card, commonly with a photo, issued by a country with official authority. Not all countries issue a national identity document. If you have one, enter the document details. Don't include identity documents you submitted in person during the initial claim.

From the options, select “Yes” or “No”.

  • If you choose “No”, click “Save and continue”.
  • If you choose “Yes”, click “Add” and enter the details:
    • Country or territory that issued the document (required)
    • Document number (required)
    • Date of issue
    • Date of expiry
    • Where is the original copy of this document? (required): from the list, select one of the following:
      • You have it
      • Immigration, Refugees and Citizenship Canada (IRCC) or the Canada Border Services Agency (CBSA) has it
        • What happened to your document? Provide details in the text box if you do not have the document with you (required)
      • It’s somewhere else (i.e. it’s lost, left back home, missing or stolen, etc.)
        • What happened to your document? Provide details in the text box if you do not have the document with you (required)

Click “Save”.

Click “Save and continue”.

Family Information

Family member definitions

Your family members include your spouse or common-law partner, your dependent children and any children that are their dependent children.

Spouse

Refers to either of the two persons (any gender) in a marriage legally recognized in the country in which it took place, as well as in Canada.

Important information

Proxy, telephone, fax, internet and similar forms of marriage where one or both parties were not physically present are not considered as valid spousal relationships under the Regulations nor are polygamous marriages. For more information, consult our policy on the legality of a marriage.

Common-law partner

Refers to a person who is living in a conjugal relationship with another person (any gender), and has done so continuously for a period of at least one year. A conjugal relationship exists when there is a significant degree of commitment between two people.

This can be shown with evidence that the couple share the same home, support each other financially and emotionally, have children together, or present themselves in public as a couple.

Common-law partners who have been in a conjugal relationship for at least one year, but are unable to live together or appear in public together because of legal restrictions in their home country or who have been separated for reasons beyond their control (for example, civil war or armed conflict) may still qualify and should be included on the application.

Dependent children

We assess your child’s eligibility as a dependant based on how old they were at a specific point in time, called the "lock-in date". This is usually the date we received your application. To see if your child qualifies as a dependant, we consider the age of your child on the lock-in date, even though your child’s age may change during processing.

Your child or the child of your spouse or common-law partner can be considered a dependent child if that child meets the requirements below on the lock-in date:

  • They’re under 22 years old, and
  • They don’t have a spouse or common-law partner

Children 22 years old or older qualify as dependants if they meet both of these requirements:

  • They have depended on their parents for financial support since before the age of 22, and
  • They are unable to financially support themselves because of a mental or physical condition

With the exception of age, dependants must continue to meet these requirements until we finish processing your application.

Not sure if your child is a dependant? Check if your child qualifies by answering a few questions.

If your child’s age was locked in on or before October 23, 2017, a previous definition of dependent children may apply.

Dependent child of a dependent child

Refers to children of dependent children of the applicant and those of the spouse or common-law partner, if applicable.

Note: For applicants who started an immigration process before August 1st, 2014, consult the page Definition of Dependent Children Before August 1st, 2014

Marital Status

This section will only appear for persons 18 years of age or older.

If a family is applying as a group, the head of family cannot have a marital status of common-law or married if under 18 years old.

In this section, you may see information that you provided in a previous section. You cannot edit some information unless you go back to the screen where you entered it.

Question 48:

What is your current marital status? (required)

From the list, select one of the following:

  • Annulled marriage
  • Common-law
  • Divorced
  • Married
  • Separated
  • Single
    • If you select “Single”, continue to question 57.
  • Widowed
Question 49:

Date marriage or common-law relationship started (required)

Enter the date of marriage or start of common-law relationship.

Current Spouse or common-law partner

Question 50:

Surname/last name (required)

Write their full surname/last name as they appear on their passport, travel, or identity document.

Question 51:

Given name/first name

Write the given name. If none, leave this field blank.

Question 52:

Date of birth (required)

Enter their date of birth exactly as it appears on their passport, travel, or identity document. If you do not know their complete date of birth, select “unknown” for the month or day.

Question 53:

Country or territory of birth (required)

Select the country or territory of birth from the drop-down menu, as shown in their passport or travel document.

Question 54:

Does your spouse or partner live with you? (required)

This question will only appear if you selected “Common-law” or “Married”.

From the options, select “Yes” or “No”.

  • If you choose “Yes”, continue to question 55 or 57.
  • If you choose “No”, enter the details of their current address:
    • Country or territory (required)
    • Street address (required)
    • City or town (required)
    • Other address details
    • Postal code
Question 55:

Date they started living at this address (required)

This question will only display if you are applying in a family group and answered “yes” to question 54.

Enter the date they started living at this address.

Question 56:

When did the relationship with your spouse or common-law partner end? (required)

This question will only appear if you selected “Annulled marriage”, “Divorced”, “Separated”, or “Widowed”.

Enter the date the relationship ended.

Previous marriages or common-law relationships

Question 57:

Have you been married or in a common-law relationship before? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, click “Save and continue”.
  • If you choose “Yes”, click “Add” and enter the details:
    • Relation type (required): from the list, select one of the following:
      • Common-law
      • Married
    • Surname/last name (required)
    • Given name/first name
    • Date of birth (required)
      • If you do not know their complete date of birth, select “unknown” for the year, month, or day.
    • Date the marriage or common-law relationship started (required)
    • Date the marriage or common-law relationship ended (required)

Click “Save”. Repeat the above steps to add each previous marriage and common-law relationship.

Click “Save and continue”.

Children

If you are applying in a family group, this section will only appear for the head of family, if they are 18 years of age or older. You must list all children of the head of family and spouse, who are not already included in your group claim.

Question 58:

Do you have any children (biological, adopted or step-children) who are not already included in this claim? (required)

This means the children you are not including in your group claim. You must tell us about all your children, regardless of their age or where they live (even if you don’t know where they are). If you don’t include them, they may not be able to immigrate to Canada later on.

Note. You can only declare children that you legally adopted.

From the options, select “Yes” or “No”.

  • If you choose “No”, select that you understand that you are not declaring any biological or adopted children, or step-children, and click “Save and continue”.
  • If you choose “Yes”, click on “Add” and enter the details:
    • Surname/last name (required)
    • Given name/first name
    • Date of birth (required)
      • If you do not know their complete date of birth, select “unknown” for the month or day.
    • Relationship (required): select one from the drop-down menu
      • Daughter
      • Son
      • Step-daughter
      • Step-son
    • Country or territory of birth (required): select one from the drop-down menu
    • Does this child live with you? (required)
      • If you select “No”, enter their present address information:
        • Country or territory (required)
        • Street address (required)
        • City or town (required)
        • Other address details
        • Postal code

Click “Save”. Repeat the above steps to add each child.

Click “Save and continue”.

Parents

Question 59:

You must enter details for 2 parents. If you were adopted, include the details about your legal parents. If you don’t have the required information for one or both of your parents, enter “unknown” in the field.

  • Only enter your parent’s date of birth if you know the complete and exact date.
  • If you don’t know it, enter “unknown” for the year, day, and month.

*You must record 2 parents*

Click on “Add” and enter the details:

  • Surname/last name (required)
  • Given name/first name
  • Relationship (required)
  • Date of birth (required)
    • If you do not know their complete date of birth, select “unknown” for the year, month, and day.
  • If your parent or legal guardian is deceased, click the check box
    • If you click the check box, enter the date of death.
    • Only enter your parent’s date of death if you know the complete and exact date.
    • If you don’t know it, enter “unknown” for the year, day and month.
  • Country or territory of birth (required)
  • Does this parent live with you? (required)
    • If you select “Yes”, click “Save”.
    • If you select “No”, enter their address information:
      • Country or territory (required)
      • Street address (required)
      • City or town (required)
      • Other address details
      • Postal code

Click “Save”.

Repeat the above steps for the second parent or legal guardian.

Click “Save and continue” when complete.

Guardian information

You will only see this section if you are making a claim for just yourself.

Question 60:

Do you have a guardian because you can’t understand the proceedings or you’re under 18 years of age? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, click “Save and continue”.
  • If you choose “Yes”, continue to question 61.
Question 61:

Guardian’s relationship to you (required)

Select the type of guardian from the list:

  • Family
  • Friend of family
  • Non-governmental organization for child services
  • Other organization
  • Provincial child welfare authority
Question 62:

What organization does your guardian represent? (required)

This question will only be displayed if you selected “Other organization”.

Enter the name of the organization that your guardian represents.

Question 63:

Choose the organization that your guardian represents (required)

This question will only displayed if you selected “Provincial child welfare authority”, or “Non-governmental organization for child services”.

Select the name of the organization that your guardian represents from the drop-down menu.

Question 64:

Surname/last name (required)

Enter your guardian’s surname/last name.

Question 65:

Given name/first name

Enter your guardian’s given name/first name. If none, leave this field blank.

Guardian’s address

Question 66:

Enter the following address information for your guardian in Canada:

  • Start typing their street number and street name in “Address lookup” to find their address in the list. If you don’t see their address, select “Enter address manually” to enter their address details (required)
    • Street number (required)
    • Street name (required)
    • Apartment or unit number *if applicable*
    • PO Box *if applicable*
    • City or town (required)
    • Province (required): select one from the drop-down menu
    • Postal code, in the following format: X9X9X9 (required)

Click “Save and continue”.

Travel to Canada

We may use this information to confirm how you entered Canada. Make sure it's accurate.

Question 67:

Route to Canada (required)

Tell us how you travelled to Canada. Start with your arrival in Canada and work all your way back to when you left your country or territory of persecution.

Click on “Add” and enter the following information:

  • How did you travel (required): from the list, select one of the following:
    • Air
    • Sea
    • land
  • Date you left (required)
  • Country or territory you left (required)
    • If you select “Canada”, enter the Province (required)
  • City/town (required)
    • If you selected “air”, enter the airport you flew out of (required)
  • Date you arrived (required)
  • Country or territory you arrived in (required)
    • If you select “Canada”, enter the Province (required)
  • City/town (required)
    • If you selected “air”, enter the airport you landed at (required)

Click “Save”.

Repeat these steps for each part of your journey to Canada.

Click “Save and continue”.

Education, work and other activities

This section will only display for persons 18 years of age or older.

In this section, you may see information that you provided in a previous section. You cannot edit some information because it’s carried over from when it was entered before.

You must click a checkbox to show what your current activity is, whether you are

If you don’t choose a current activity, you won’t be able to move to the next question.

Post-secondary education history

Question 68:

Are you currently studying or have you ever studied at a post-secondary school? (required)

This could be a university, college or vocational school. You don’t need to have completed a certificate, degree or diploma.

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 69.
  • If you choose “Yes”, click “Add” and provide the details:
    • School or institution name (required)
    • Date studies started (required)
    • Date studies ended (required)
      • Click the check box if you are still studying at this school or institution
    • Level of study (required): select one from the drop-down menu
    • Field of study (required): select one from the drop-down menu
    • Did you get a degree, diploma or certificate after completing this program? (required)
    • Country or territory (required): select one from the drop-down menu
    • City or town (required)
    • Street address

Click “Save”.

Repeat the above steps for each program you studied or are currently studying.

Military or Police Service

Question 69:

Did you serve in any military, militia, civil defence unit, security organization or police force? (required)

This includes any optional service (you weren’t required to serve) and reserve or volunteer units.

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 70.
  • If you choose “Yes”, click “Add” and enter the details:
    • Type of service (required): select one from the drop-down menu
    • Date started (required)
    • Date ended (required)
      • Click the check box if you currently work for this employer
    • Country/territory (required): select one from the drop-down menu
    • City or town (required)
    • Your rank (required)
    • Name and rank of your commanding officer (required)
    • Type of unit (required)
    • Unit name (required)
    • Number of people you supervised
    • Reason your service ended (required): select one from the drop-down menu
      • If you select “Other”, tell us why your service ended (required)
    • Was your service mandatory or did you volunteer?
      • From the options, choose either “Mandatory military service (conscript)” or “Volunteer service”
    • Your duties (required)

Click “Save”. Repeat the above steps to add each military and police position.

Government positions

Question 70:

Have you ever held any government positions? (required)

A government position could be a civil servant, judge, mayor, Member of Parliament, hospital administrator, or employee of a security organization.

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 71.
  • If you choose “Yes”, click on “Add” and enter the details:
    • Date started (required)
    • Date ended (required)
      • Click the check box if you currently work for this employer
    • Job title (required): select one from the drop-down menu
    • Company or employer name (required)
    • Level of jurisdiction (e.g. national, regional, municipal) (required)
    • Department/branch (required)
    • Activities and/or position held (required)
    • Country or territory (required): select one from the drop-down menu
    • City or town (required)
    • Street address

Click “Save”. Repeat the above steps to add each government position.

Work and activities history

You must enter every job or activity from the last 10 years or since the age of 18. Do not include time spent

Do not leave gaps in your history.

If you enter time spent unemployed, make sure the months you enter do not overlap with months when you were employed or in another activity. For example, if you were unemployed between January and March, then started a job in March, enter your time unemployed as between January and February.

The information provided in the Travel to Canada section has been carried over and can't be edited. To make changes, go back to the Travel to Canada section

Question 71:

Work and activities (required)

Click “Add” and provide the following details:

  • Date started (required)
  • Date ended (required)
    • Click the check box of your current employer or activity. You must check this box for your current status.
  • Work or activity (required): select one from the drop-down menu
  • Job title (required): select one from the drop-down menu
  • Company or employer name (required)
  • Responsibilities (required): enter as many details as possible about your responsibilities for this position or activity.
  • Country/territory (required): select one from the drop-down menu
  • City or town (required)
  • Street address

Click “Save”.

Repeat the above steps for all employment and activities for the past 10 years or since the age of 18.

Click “Save and continue” when complete.

Criminality

This section will only display for persons 18 years of age and older.

Question 72:

Have you ever been convicted of a crime in any country or territory? (required)

This includes driving under the influence of alcohol or drugs.

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 73.
  • If you choose “Yes”, click on “Add” and enter the details. Include as many details as possible about what happened when you were convicted and why. This will help us process your application. You’ll also need to upload any documents related to this conviction.
    • Crime or offence (required): tell us about the crime you were convicted of
    • Country or territory (required): select one from the drop-down menu
    • Location (required)
    • Date of conviction (required): if you do not know the exact date, select “unknown” for the month or day.
    • Penalty for this crime (required)
      • From the drop-down menu, select all that apply:
        • Jail or prison sentence
        • Probation
        • Fine
        • Other penalty
    • Length of jail or prison sentence (required): enter the length of your sentence in months
      • This question will only display if you selected “Jail or prison sentence” as a penalty for the crime.
    • Length of probation (required): enter the length of your probation in months
      • This question will only display if you selected “Probation” as a penalty for the crime.
    • Fine amount (required): enter the total fine amount you paid in Canadian dollars, if applicable
      • This question will only display if you selected “Fine” as a penalty for the crime.
    • What penalty did you get? (required)
      • This question will only display if you selected “Other penalty” as a penalty for the crime.

Click “Save”.

Question 73:

Have you ever been arrested or detained in any country or territory? (required)

This includes driving under the influence of alcohol or drugs. Don’t include any crimes you listed above.

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 74.
  • If you choose “Yes”, click on “Add” and enter the details. Include as many details as possible about what happened, when and why. This will help us process your application. You’ll also need to upload any documents related to it (if you have them).
    • Reason for arrest or detention (required)
    • Country or territory (required): select one from the drop-down menu
    • Location (required)
    • Date detained (required): if you do not know the exact date, select “unknown” for the month or day.
    • Date released (required): if you do not know the exact date, select “unknown” for the month or day.
      • If you were detained for less than 24 hours, enter the same date in the “from” and “to” fields.

Click “Save”.

Question 74:

Have you ever been charged, sought, or wanted for a crime in any country or territory? (required)

This includes driving under the influence of alcohol or drugs. Don’t include any crimes you listed above.

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 75.
  • If you choose “Yes”, click on “Add” and enter the details. Include as many details as possible about what happened, when and why. This will help with processing your application. You’ll also need to upload any documents related to it (if you have them).
    • Crime or offence (required): tell us about the crime you were charged with or wanted for
    • Country or territory (required): select one from the drop-down menu
    • Location (required)
    • Date crime committed (required): if you do not know the exact date, select “unknown” for the month or day.
    • Date charged (required): if you do not know the exact date, select “unknown” for the month or day.

Click “Save”.

Question 75:

Have you ever committed a crime in any country or territory? (required)

This includes driving under the influence of alcohol or drugs. Don’t include any crimes you listed above.

From the options, select “Yes” or “No”.

  • If you choose “No”, click “Save and continue”.
  • If you choose “Yes”, click on “Add” and enter the details. Include as many details as possible about what happened, when and why. This will help with processing your application. You’ll also need to upload any documents related to it (if you have them).
    • Crime or offence (required): tell us about the crime you committed
    • Country or territory (required): select one from the drop-down menu
    • Location (required)
    • Date crime committed (required): if you do not know the exact date, select “unknown” for the month or day.

Click “Save”.

Click “Save and continue”.

Admissibility

This section will only display for persons 18 years of age and older.

Question 76:

Have you supported, been a member of, or been associated with any organizations? (required)

This includes trade unions, professional associations and any political, social, youth or student organizations.

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 77.
  • If you choose “Yes”, click on “Add” and enter the details. Include as many details as possible, such as when you were a member or supporter and why. This will help us process your application:
    • Date you became a member or supporter (required)
    • Date you stopped being a member or supporter
    • Organization name (required)
    • Type of organization (required): include details like the organization’s objective or mission
    • Your activities (required): include details like any positions you held and what you did as a member or supporter of this organization
    • City or town (required)
    • Country or territory (required): select one from the drop-down menu

Click “Save”.

Question 77:

Have you supported, been a member of, or been associated with any organizations that uses, used, advocated or advocates the use of armed struggle or violence to reach political, religious, or social objectives? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 78.
  • If you choose “Yes”, click on “Add” and enter the details. Include as many details as possible, such as when you were a member or supporter and why. This will help us process your application:
    • Date you became a member or supporter (required)
    • Date you stopped being a member or supporter
    • Organization name (required)
    • Type of organization (required): include details like the organization’s objective or mission
    • Your activities (required): include details like any positions you held and what you did as a member or supporter of this organization
    • City or town (required)
    • Country or territory (required): select one from the drop-down menu

Click “Save”.

Question 78:

Have you been a member of an organization that is or was engaged in criminal activity? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 79.
  • If you choose “Yes”, click on “Add” and enter the details. Include as many details as possible, such as when you were a member and why. This will help us process your application:
    • Date you became a member (required)
    • Date you stopped being a member
    • Organization name (required)
    • Type of Organization (required): include details like the organization’s objective or mission
    • Your activities (required): include details like any positions you held and what you did as a member of this organization
    • City or town (required)
    • Country or territory (required): select one from the drop-down menu

Click “Save”.

Question 79:

Have you ever witnessed or participated in the ill treatment of prisoners or civilians, looting or desecration of religious buildings? (required)

If you were not a member of the military but witnessed these actions, you may respond “No”.

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 80.
  • If you choose “Yes”, click on “Add” and enter the details. Include as many details as possible about what happened, when and why. This will help us process your application:
    • Date incident began (required)
    • Date incident ended (required)
    • Branch/Unit of Service/Perpetrator (required)
    • City or town (required)
    • Country or territory (required)
    • Details (required)
    • Your rank (if applicable)
    • Your commanding officer (if applicable)

Click “Save”.

Question 80:

Have you ever used, planned, or advocated the use of armed struggle or violence to reach political, social or religious objectives? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, click “Save and continue”.
  • If you choose “Yes”, provide your answer in the text box. Include as many details as possible about what happened, when and why. This will help us process your application.

Click “Save and continue”.

Medical History

Question 81:

Have you ever had any serious disease, or physical or mental disorder? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 82.
  • If you choose “Yes”, provide your answer in the text box. Include as many details as possible (such as when you were ill and why). This will help us process your application.
Question 82:

Do you currently have any infectious diseases? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, click “Save and continue”.
  • If you choose “Yes”, provide your answer in the text box. Include as many details as possible (such as when you were infected and how). This will help us process your application.

Click “Save and continue”.

Travel History

This section will only appear for persons 18 years of age or older.

Question 83:

In the past 10 years, have you travelled to a country or territory other than where you live now or where you’re a citizen? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 84.
  • If you choose “Yes”, click on “Add” and enter the details. If you travelled to the same country several times in one month, add only one entry to the table and use the first and last dates of the month as your travel dates.
    • Date travel started (required)
    • Date travel ended (required)
    • Country or territory (required): select one from the drop-down menu
    • Location (required)
    • Purpose of travel (required): enter as many details as possible about your purpose of travel
    • Status in this country or territory (required): select one from the drop-down menu
      • If you select “Other”, enter the status you had in this country or territory (required)

Click “Save”. Repeat the above steps for each travel destination.

Question 84:

Has Canada or any other country ever refused to issue you a visa or permit, denied you entry to the country, or ordered you to leave? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, click “Save and continue”.
  • If you choose “Yes”, click on “Add” and enter the details. Include as many details as possible. This will help us process your application.
    • Date: enter the date you were denied a visa or permit, refused entry or ordered to leave
    • Country or territory (required): select one from the drop-down menu
    • Details (required)

Click “Save”.

Click “Save and continue”.

Canada and US Visas

Green Card Details

Question 85:

Are you a lawful permanent resident of the United States with a valid Green Card (alien registration card)? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 86.
  • If you choose “Yes”, answer the following questions:
    • What is the United States Citizenship and Immigration Services (USCIS) number on your permanent resident card (green card)?
    • Green card expiry date (required)

Canada and US visitor visas

Question 86:

Have you held a Canadian visitor visa in the past 10 years? (required)

From the options, select “Yes” or “No”.

Question 87:

Do you currently hold a valid U.S non-immigrant visa? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, click “Save and continue”.
  • If you choose “Yes”, enter the following information:
    • Non-immigrant visa number, found on your visa (required)
    • Non-immigrant visa expiry date (required)

Click “Save and continue”.

Refugee Background

Question 88:

Do you have any family members in Canada? (required)

This could be uncles, cousins, nieces, etc. Do not list family members who are a part of your refugee claim application or who you provided details on earlier in the claim. You only need to include those known to you or who you are in contact with.

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 89.
  • If you choose “Yes”, click on “Add” and enter the details:
    • Surname/last name (required)
    • Given name/first name
    • Relationship (required)
    • Gender (required): select one of the following:
      • Another gender
      • Female
      • Male
    • Date of birth (required)
      • If you don’t know their date of birth, select “unknown” for the year, month, or day.
    • Country or territory (required): select one from the drop-down menu.
    • Do you know their address? (required)
      • If you select “Yes”, enter the following details:
        • Address lookup (required): start typing their address, if you don’t see their address, select “Enter address manually” and enter their address details in the fields
          • Street number (required)
          • Street name (required)
          • Apartment or unit number *if applicable*
          • PO Box *if applicable*
          • City or town (required)
          • Province (required)
          • Postal code, in the following format: X9X9X9 (required)

Click “Save”.

Repeat the above steps to enter each family member or friend you have in Canada.

Question 89:

Did someone help you come to Canada? (required)

This includes people who purchased your ticket, helped you get a visa, or gave you a fraudulent passport.

From the options, select “Yes” or “No”.

  • If you choose “No”, click “Save and continue”.
  • If you choose “Yes”, click “Add” and enter the details:
    • Surname/last name (required)
    • Given name/first name
    • Relationship (required)
    • Type of help (required): select one from the drop-down menu
      • Travel agent
      • Facilitator
      • Guidance
      • Consultant
    • Did you pay this person? (required)
      • If you select “Yes”, indicate the amount you paid them in Canadian dollars (required)
    • Do you know their address? (required)
      • If you select “Yes”, enter the following details:
        • Country or territory (required): select one from the drop-down menu
        • Street address (required): enter the address, including house number or building number if applicable
        • City or town (required)
        • Other address details
        • Postal code

Click “Save”.

Repeat the above steps to enter each person that helped you come to Canada.

Click “Save and continue”.

Reason for claim

Question 90:

Are you afraid to return to your home country (or territory) or the country (or territory) where you normally live? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, continue to question 96.
  • If you choose “Yes”, click “Add” and select the country from the drop-down menu.
Question 91:

Why are you unwilling or unable to return to your home country (or territory) or country (or territory) where you normally live? (required)

Provide your answer in the text box.

Question 92:

Why did you not move to another part of your home country (or territory) or the country (or territory) where you normally live? (required)

Provide your answer in the text box.

Question 93:

Did you ask police for help in your home country (or territory) or the country (or territory) where you normally live? (required)

From the options, select “Yes” or “No”.

Question 94:

What did the police do after you asked for help? (required)

This question will only appear if you answered “Yes” to question 93.

Provide your answer in the text box.

Question 95:

Why didn’t you ask the police for help? (required)

This question will only appear if you answered “No” to question 93.

Provide your answer in the text box.

Question 96:

Why did you decide to come to Canada (instead of another country or territory)? (required)

Provide your answer in the text box.

Question 97:

Have you ever made a claim for refugee protection in any of the following places: in Canada or at a Canadian visa office abroad, in any other country or territory, or with the United Nations High Commissioner for Refugees (UNHCR)? (required)

From the options, select “Yes” or “No”.

  • If you choose “No”, click “Save and continue”.
  • If you choose “Yes”, click on “Add” and enter the details:
    • Country or territory (required)
    • Date you made this claim (required)
    • Claim outcome (required): select one from the drop-down menu
    • Claim Details (required)

Click “Save”.

Click “Save and continue”.

Other claim details

Question 98:

Do you need accommodation for any of the following?

If you need accommodation for one or more of the conditions below, select which ones. If you don’t need accommodation, leave this field blank. Note, this does not include the services of an interpreter if you need one because you don’t speak English or French. If you do need an interpreter, we’ll provide one and you should leave this field blank.

  • Blind or has a visual impairment
  • Deaf or hard of hearing
  • Mobility impairment (uses a wheelchair, cane, etc.)
  • Unable to understand the proceedings
Question 99:

Do you need any other accommodation not listed above (please specify)

If you need accommodation for another condition, write it in the text box. Note, this does not include the services of an interpreter if you need one because you don’t speak English or French. If you do need an interpreter, we’ll provide one and you should leave this field blank.

Question 100:

Do you want to apply for a work permit? (required)

Claimants 16 years and older may request a work permit. You don’t need to submit a separate application or pay extra fees. Requesting a work permit doesn’t mean you’ll get one. You must still be eligible for a work permit.

From the options, select “Yes” or “No”.

Click “Save and continue”.

Summary of your Information

How to review and correct your answers

Select the Edit icon to change your answers

If you change your answers, you may need to answer related questions again

To return to the summary screen, you need to click on the ‘Save and continue’ button of each section.

Click “Save and continue” when complete.

Note

Step 2: Gather and upload documents

Documents to support your claim

The list of documents you need to give us depends on how you answered the questions.

You need to upload all documents:

Make sure the documents you upload are accurate and complete. Review them before you upload them.

Note: You can’t change or add documents in your application after you submit your claim in the portal. You can bring additional documents to your eligibility interview (if applicable) if you would like to include them with your claim.

You can’t delete a document once you upload it to the portal. You can only replace a document by uploading a new one in its place.

Missing documents in your application

If information is missing or an incorrect document has been uploaded with your application, CBSA will send you a message to request it. Check your email regularly, including the junk/spam folders. You can submit any information CBSA requests securely using your portal account. CBSA will need the missing information to continue processing your claim.

File size and accepted formats

A file size of 9.6MB is allowed for the Passport, Other travel documents and Basis of Claim documents. Every other document has a file size limit of 2MB.

We accept these file formats:

If your file is bigger than the size limit or you need to provide multiple files in 1 upload field, our website’s Help Centre has tips to help you.

Passport or travel documents (if in your possession)

You must provide a recent photocopy of a least one passport or travel document (for each claim). All photocopies must be clear and easy to read. Ensure that you are photocopying the page with your photo on it.

Required documents

You must upload:

Optional Documents

You can upload other documents in support of your claim, including:

Note. If you have written additional information on other sheets of paper, they should be combined with the completed Basis of Claim form into one scanned file and uploaded to the “Basis of Claim” field in the portal.

How to find out more about each document

Click on each document name to learn more about what it is, what details to include in the document, and useful tips.

Translation of documents

If your documents are not in either English or French, you must have them translated into the official language (English or French) that you have chosen for your proceeding. The translations and a translator’s declaration must be provided, along with copies of the documents. The translator’s declaration must include:

If you do not provide your documents in either English or French, they cannot be used at the IRB proceeding unless the Member (the person who hears the case and makes the decision) agrees.

For more information, please see the Claimant’s Guide on the IRB website.

Click “Save and continue” when complete.

If you are not a paid / authorized representative, skip to Step 3.

For authorized representatives only

Step 2.1: Client attestation

The application(s) is complete and now ready for the client to review and attest the accuracy of the information.

Before you can submit, you'll need to:

File size and accepted formats

Client attested document has a file size limit of 2MB.

We accept only .pdf format.

If your file is bigger than 2MB, our website has tips to help you

Step 2.2: Consent and declaration

Declaration of Representative

Read the consent and declaration before electronically signing your name in the text box. You must electronically sign your name, not the claimant’s name. Do not use initials.

Complete claim

Click “Submit Application”.

Note: Once you click this, you cannot modify or add information.

Congratulations! Your claim has been submitted

Within 24 hours, you should get a confirmation message in your account for each application you submitted. You'll also receive a PDF copy of the information you submitted in a separate message. Download a copy of this PDF for your records.

After we receive your application, it may take up to 5 days to see it in your account. If you don't see it after 5 days, report a technical problem. This won't delay your claim.

If we need to contact you

We'll email you to let you know there's a new message in your account.

We'll also contact you

What happens next

Step 3: Submit the refugee claim

Consent and declaration

The text displayed will differ depending on whether you are applying for yourself, or an authorized representative is applying on your behalf.

Read the consent and declaration before electronically signing your name in the text box. If you are an authorized representative applying on behalf of a claimant, you must electronically sign your name, not the claimant’s name. Do not use initials.

Complete your claim

Click “Submit Application”.

Note: Once you click this, you cannot modify or add information.

Success! Your application has been submitted.

Within 24 hours, you should get a confirmation message in your account for each application you submitted. You'll also receive a PDF copy of the information you submitted in a separate message. Download a copy for your records.

If CBSA needs to contact you

They'll send you an email to let you know that there's a new message in your account.

They’ll also contact you

What Happens Next

Please refer to the instructions given to you by the CBSA.

After you apply online

What happens after you submit your application

You’ll get a confirmation email from us soon.

Make sure to check the junk mail folder of the email address you gave us on your application. Some spam filters may block automated emails.

You should return to your “Account Home” page to save and print a copy of your Client Application Summary, and for updates on the status of your application. This document contains all the details you submitted in your claim and confirms your claim has been submitted. You can find this document for each claim you submitted by clicking “Check full application status” next to each claim on your home page.

We’ll confirm there are no technical problems with your application before entering it in our system. After we confirm your application, we’ll add the information you provided to our system. Once this is done, you’ll find application numbers in your list of claims.

The portal will provide the status of your application up until the point a decision on eligibility is made. You will see status updates on the following:

When these statuses are updated and documents uploaded by CBSA into the portal, you will receive an email telling you that a change has been made to your account. Go to the “Messages about your application” section to view your messages from CBSA.

Important information

Updating your contact information

During the application process, you must advise us of any change of address, telephone number(s) and email address immediately. Changes to your contact information should be made through the IRCC Webform.

Note: Once your claim has been referred to the Immigration and Refugee Board (IRB), you must also advise the IRB of any change in contact information. Instructions on how to do this are included in the IRB’s “Claimant’s Guide”.

Protecting your information

Your personal information is:

  • available to Immigration, Refugees and Citizenship Canada (IRCC) and the Canada Border Services Agency (CBSA) employees who need to see it to provide the services to you, and
  • not disclosed to other organizations except as permitted under the provisions of the Privacy Act or the Citizenship Regulations.

For more information about the protection of your data, visit the Frequently Asked Questions/Help Centre.

Online services

For more information about the programs offered by IRCC, visit Immigration and Citizenship.

Need help?

If you need help, you can find answers to common questions by visiting the Help Centre.

Some clients may not be able to submit their claim online for certain accessibility reasons. If you are unable to complete your claim online, you may submit a paper application.

For any questions or concerns throughout the application process, please contact CBSA by email at CBSA.Asylum-Asile.ASFC@CBSA-ASFC.gc.ca.

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