Appendix B: ICCRC Logic Model

ICCRC Logic Model Narrative

Appendix B illustrates the ICCRC logic model that serves as a visual description for the program. This logic model contains three main sections: activities, outputs and outcomes. Recognizing that the ICCRC was recently established, the evaluation was designed as an implementation evaluation and concentrated on on the activities, outputs and immediate outcomes described in the logic model.

The logic model is divided in two components, one related to CIC’s policies and operations, and one related to the ICCRC.

The CIC – Policy and Operations component has four main activities:

• Establish Regulatory Framework
• Conduct selection process
• Conduct communication activities
• Monitoring and evaluation

All of these activities together contribute to a group of 5 outputs:

• Revised immigration regulation
• Contribution Agreement
• Communication plan
• Monitoring reports
• Evaluation report

The ICCRC component is divided into four areas: capacity building, communications, competencies, and compliance. A set of activities, outputs and immediate outcomes relate to each of those four areas.

There is one main activity related to the area of Capacity:

• Develop and maintain management capacities in the areas of:
  • Strategic management
  • Governance
  • Structure
  • Financial management
  • Partnerships

This activity under Capacity contributes to a group of six related outputs:

• Governance structure
• By-Laws, Articles, Code of conduct
• Financial reporting system
• Board of Directors/AGM minutes
• Annual Reports
• Internal controls

In turn, these outputs contribute to one immediate outcome, which is that the ICCRC is a viable, transparent, accountable, and well-managed organization.

There are two main activities related to the area of Communication:

• Establish and deliver outreach strategy to the immigration consulting sector
• Develop and deliver public awareness campaigns

Together, these Communication activities contribute to four related outputs:

• Awareness materials
• Publications
• Website materials
• Other communication tools and products

In turn, these outputs contribute to one immediate outcome, which is that stakeholder groups have information on immigration consulting sector, including accreditation, potential of fraud, and recourse mechanisms.

There are four activities related to the area of Competency:

• Establish and maintain standards of competence, practice and ethical conduct
• Establish and deliver accreditation process
• Establish and deliver certification procedures
• Develop and deliver professional development curricula and training activities

Together, these Competency activities contribute to five related outputs:

• Standards of competence, practice and ethical conduct
• Certifications
• PD curriculum
• PD courses
• Qualifications of trainers

In turn, these outputs contribute to one immediate outcome, which is that members receive accreditation and professional development opportunities to continually develop their competencies and qualifications.

There are three activities related to the area of Compliance:

• Establish and operate complaints process
• Develop and deliver disciplinary mechanisms
• Establish and implement compensation fund

Together, these Compliance activities contribute to four related outputs:

• Complaints system & process (bilingual)
• Complaints received and decisions made
• Compensation fund payment
• Liability insurance

In turn, these outputs contribute to one immediate outcome, which is that a fair, transparent and accessible complaint and discipline mechanisms are established.

The four immediate outcomes identified in the areas of Capacity, Communication, Competency and Compliance all contribute to three intermediate outcomes:

• Applicants receive advice, consultation and representation from qualified immigration consultants in all matters related to the Immigration and Refugee Protection Act
• Applicants are protected against unethical and unprofessional conduct
• Enhanced public confidence in the immigration consultant industry

Together, these immediate outcomes contribute a final outcome: Enhanced public confidence in the integrity of the Canadian immigration system. This final outcome relates to strategic outcome 4 of the departmental Program Alignment Architecture: Managed migration that promotes Canadian interests and protects the health, safety and security of Canadians.