Informal Conflict Management System

An Informal Conflict Management System, or ICMS, is a systematic approach to managing and resolving conflicts in the workplace quickly and constructively. An ICMS supports a culture of effective conflict management that emphasizes honest discussion and collaborative problem solving.

• Getting to know ICMS better
• A guide to the key elements of an ICMS
• Performance Management and the Informal Conflict Management System
• Federal Informal Conflict Management System (ICMS) Network