Informal conflict management system services
Improving the workplace, one conversation at a time.
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Services offered
ICMS services provide a systemic approach to prevent the escalation of conflict by managing and resolving conflicts in the workplace quickly and constructively.
ICMS services are available at the departmental level to help create high-performing workplaces that are respectful, healthy and inclusive by focusing on building collaborative skills that help resolve conflicts early and at the lowest possible level.
For you (individual sessions)
Conflict management coaching
One-on-one sessions that provide you with an opportunity to:
- express your concerns
- be guided in your reflections
- explore options toward managing workplace issues
Facilitated discussion
Mediator led process where you engage in a difficult conversation to foster effective communication and develop a common understanding of the situation while working toward a resolution
Mediation
Structured, interactive process lead by a mediator where you and the other parties involved in a dispute are guided toward a mutually acceptable agreement
For teams (group sessions)
Training and presentations
Increase awareness, knowledge and skills to build competencies in managing and preventing conflict
Workplace assessment
Get an assessment of your workplace to help identify:
- root causes of conflict
- potential restorative strategies for improving your team dynamics
Group intervention
Get a tailored approach that involves various ICMS processes to implement restorative strategies identified in your workplace
Support for everyone
Managing and resolving difficult situations and relationships
Empowering you to help prevent conflict from escalating
Increasing collaboration
- promoting effective communication and constructive interpersonal problem-solving strategies
- increasing self-awareness
- developing a better understanding of others
Reaching positive outcomes that are mutually satisfactory
- increasing productivity
- building new skills
- contributing to a healthy work environment
Benefits
Wellness
A safe space to express yourself, be heard, and increase your knowledge of:
- emotional intelligence
- resiliency to stress
- interpersonal relationships
- strategies to effectively deal with difficult situations
Work environment
- increased team spirit
- help individuals and teams reach mutually beneficial solutions
- contribute to a positive work environment
Skill development
Enhanced skills in:
- communication
- leadership
- conflict resolution agility
- giving and receiving feedback
Guiding principles
Confidential
ICMS sessions are confidential, and information shared by you as a client cannot be disclosed without your consent or outside the limits of the law or a confidentiality agreement
Voluntary
The process is strictly voluntary. Individuals can choose to participate in or decline the service being offered at any point without any form of reprisal
Neutral and Impartial
The practitioner is a neutral third party who is free from bias and has no preference or personal interest for any particular outcome. All services provide a safe space that is free of judgement
Self-determined
The client has the power and ability to establish the approach and actions toward their desired outcome
Contact the Federal ICMS Network
As a body of experts providing leadership in the field, the Federal ICMS Network works with management and union representatives to influence, promote and strategically integrate ICMS into the federal public service. The Network also represents the interests and needs of its community – a group of close to 200 leaders and practitioners who assist clients that are facing challenging workplace issues.
- Contact the Federal ICMS Network: ICMSNetwork-ReseauSGIC@canada.ca
- Consult the Federal ICMS Network GCPedia page (available on Government of Canada networks only)
- Contact your departmental ICMS office
Learn more about Informal Conflict Management Systems
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