Wage Earner Protection Program for an employee: Apply

5. Apply

Service Canada is strongly encouraging you to apply for these benefits online. Online applications must be completed in full. Please note that you cannot save a partially completed online application. If you did not submit your completed application, you must start over and re-enter all of your information.

If you apply by mail, you could experience delays in receiving a payment.

We recommend you sign up for direct deposit to ensure seamless delivery of your payment.

If you do not wish to apply online, you can obtain a paper application form at a Service Canada Centre.

Note: there may be a delay in processing your application if Service Canada has not received the required information from the trustee/receiver. If you disagree with the amounts trustee/receiver indicated on the Trustee Information Form, please contact the trustee/receiver before applying.

• Identity protection when you apply online for the WEPP

  Service Canada has safeguards in place to prevent identity fraud. If you use the online application, you will need to provide your Social Insurance Number (SIN), name and date of birth. This information is then verified against the data contained in your SIN record.

• Technical problems while using the online application for the WEPP

  For WEPP enquiries, call the WEPP information line at 1-866-683-6516 (TTY: 1-800-926-9105) or visit a Service Canada Centre.

  The hours of operation are from 7:00 a.m. to 8:00 p.m. Eastern Time, Monday to Friday. 

• Qualifying for the WEPP if you are related to your employer

  You may still qualify for a WEPP payment if you are related to your employer. Your application will be assessed whether, despite your relationship to your employer, you were treated in the same way as other employees.

• Applying on someone else’s behalf

  A WEPP application can be submitted on behalf of someone who is medically incapacitated or is the legal representative of a deceased applicant.

  To apply on behalf of a medically incapacitated or deceased person, complete and mail the Appointment of Representative form and provide all of the necessary documentation. Further information on acceptable documentation can be found in the instructions section of the form.

  For questions about the Appointment of Representative form, call the WEPP information line at 1-866-683-6516 (TTY: 1-800-926-9105) or visit a Service Canada Centre.

• Communicating on someone else’s behalf

  An applicant can choose to authorize a person to communicate with the WEPP on their behalf.

  To appoint an authorized person on your file, complete and mail the Consent to Communicate Information to an Authorized Person form and provide the necessary documentation. Further information on acceptable documentation can be found in the instructions section of the form.

  This form does not allow the authorized person to apply for benefits on your behalf or change your address or banking information.

  For questions about the Consent for Disclosure and/or use of personal information form, call the WEPP information line at 1-866-683-6516 (TTY: 1-800-926-9105) or visit a Service Canada Centre.