Pension and retirement services in MSCA

On your dashboard, select "View my status updates" to view messages about your CPP, CPP disability benefits or OAS application status.

On your dashboard, select "View my payments " to view payment details. You can print an official proof of payment report of your CPP, CPP disability benefits and OAS benefits. You will be able to view your payment information for the current and last 2 years.

Note: OAS recipients will only be able to view their most recent payment. Contact OAS for a copy of your past payment information.

If you have contributed to the CPP, you can view your estimated monthly CPP benefits by selecting "View my benefit estimates" on your dashboard.

You can delay your OAS/GIS pension by selecting "Delay receiving my pension" on your dashboard, and follow the directions".

If you have applied or are receiving a CPP retirement pension or CPP disability benefits, you may request the child-rearing provision by selecting "View or request my child-rearing provision" on your dashboard.

To change your banking information and select the date you want the change to take effect, select "Update my profile” on your dashboard, then “Direct deposit details”.

Once you have made the change and received confirmation, you may use the link at the bottom of the page to view your changes right away.

Note: It can take up to 30 days for changes to your banking information to take effect. To ensure your next payment is sent to your new account, give us your new banking information at least 30 days before your payment date.

It is not possible to change the information for foreign direct deposit online. To change your direct deposit, contact us to speak with one of our agents over the phone.

To change your address and select the effective date, select “Update my profile” on your dashboard, then “Address”.

Once you made the change and received confirmation, you may use the link at the bottom of the page to view your changes right away.

Note: It is not possible to change the information for foreign addresses online. To change your address, contact us to speak with one of our agents over the phone.

To view, change or delete your home, work, and mobile telephone numbers, select "Update my profile " on your dashboard, then “Telephone number”.

You can’t make this type of update on MSCA. Contact us by phone to speak with one of our agents. They can tell you how to update this information.

To view, add, change and/or delete an authorized person who has your consent to communicate with Service Canada about your CPP, CPP disability or OAS account, select "Give consent to communicate on my behalf" on your dashboard.

You can upload supporting documents for recent applications of disability, death or survivor benefits.

To submit supporting documents, select the benefit you want to upload documents for under the “Documents” section of your dashboard.

This service is only available for:

• disability benefit
• post-retirement disability benefit
• request for reconsideration for disability benefit
• death benefit, and
• survivor’s pension and child(ren’s) benefits

Students aged 18 to 25 who are renewing their children’s benefit are now able to submit their proof of enrolment by signing into or registering for MSCA.

To submit your request online, select “Submit a declaration of attendance at school or university” on your dashboard.

If you disagree with a decision about your pension application, you can ask Service Canada to reconsider.

To submit your request online, select “Request a review of a decision” on your dashboard, then “Ask Service Canada to reconsider” under “Step 1”.

If you disagree with a new reconsideration decision from Service Canada, you can appeal it to the Social Security Tribunal (SST). The SST is an independent administrative tribunal. It’s separate from Service Canada.

To appeal to the SST online, select “Request a review of a decision” on your dashboard, then “Appeal to the Social Security Tribunal" under "Step 2"

The online printed version of your Statement of Contributions is considered a legal document. You may request to have your Statement of Contributions mailed to you by selecting "View my contributions" on your dashboard or by contacting CPP.

Electronic tax slips are considered official documents by the Canada Revenue Agency. They can be attached to your income tax return.

If you received pension benefits this year or in the last 6 years, you can view, save and print the following official tax slips in MSCA:

• T4A(P)
• T4A(OAS), and
• NR4

To get your T4A/NR4 slips in MSCA, select “View my tax slips” on your dashboard.

• You have a new Social Insurance Number (SIN)
  • If you recently obtained a new SIN, you will not be able to view any T4E/NR4 slips issued under your previous SIN in MSCA. Contact us to request copies by mail.
• Your tax slips will not be available in MSCA and will be mailed to you if:
  • your OAS tax slip changed
  • your benefit amount is negative (you were overpaid, with the overpayment exceeding the total benefits paid for the tax year)
  • you received the one-time payment for older seniors
  • you received OAS or CPP benefits, resulting from one of our social security agreements with another country, and meet any of these conditions:
    • your CPP payment consists of both CPP and Régime de rentes du Québec
    • your benefit amount is negative (you were overpaid, with the overpayment exceeding the total benefits paid for the tax year)
    • you live in Quebec and receive CPP benefits
    • you have an overpayment with another government program, for example the CRA or Veterans Affairs

You can choose to receive your T4A/NR4 slips online or by mail. To change your delivery option, select "Change my tax slip delivery options" on your dashboard.

Deadline for receiving your T4A/NR4 slips by mail

To receive your T4A/NR4 slips by mail, you must change your option before December 31. If your update your choice later, the change will take effect the following year.

Electronic tax slips for the current tax year are available in MSCA no earlier than February 1 of each year.

Paper tax slips are mailed by the end of February of each year. Ensure that your mailing address is correct in MSCA before January 1 of the same year.

Your T4A/NR4 tax slips may be amended after they are issued.

Canada Pension Plan (CPP): You can view, save, or print amended CPP tax slips in MSCA 7 to 10 days after the amendment is processed

Old Age Security (OAS): Amended OAS tax slips are not available in MSCA. They will be mailed to you.

You cannot access the tax slip online services in MSCA if you are:

• a registered trustee
• a guardian
• another legal representative taking care of a client's financial affairs

You can complete transactions on another person's behalf by mail, by telephone or in person only.

You can view, start, change or stop a federal voluntary tax deduction at any time in MSCA. Select "Change my tax deductions" on your dashboard.

You will view your:

• estimated gross amount
• federal voluntary tax deduction
• estimated net monthly payment after deduction