Service Delivery Partnerships
As of March 31st, 2023, a total number of 85 partnerships were delivered with 46 unique partners. From this total, 35 partnerships agreements were signed in fiscal year 2022 to 2023.
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Partnerships where Employment and Social Development Canada delivers services for partners
As of March 31st, 2023, a total of 80 partnerships were delivered by ESDC for partners.
| Partner | SDP objective | Start date | End date |
|---|---|---|---|
| Administrative Tribunals Support Service of Canada: Social Security Tribunal | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Agriculture and Agri-Food Canada | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Canada Border Services Agency | Provide general enquiries service on the ArriveCAN app and mandatory requirements | 4/1/2022 | 12/23/2022 |
| Canada Deposit Insurance Corporation | Provide information on eligible insured deposits | 4/1/2022 | 3/31/2023 |
| Canada Revenue Agency | Distribution of tax forms and information | 10/1/2011 | No end date |
| Canada Revenue Agency | Provide accommodations to CRA officers in Service Canada Centers in the North | 2/21/2018 | No end date |
| Canada Revenue Agency | Provide general enquires and application assistance for Canada Revenue Agency jobs | 4/1/2022 | 3/31/2023 |
| Canada Revenue Agency | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Canada Revenue Agency | AB Testing and Personalization (Adobe Target) | 1/1/2019 | No end date |
| Canadian Air Transport Security Authority | Provide information on carry-on luggage at security checkpoints | 4/1/2022 | 3/31/2023 |
| Canadian Food Inspection Agency | Provide general enquiries service on Canadian Food Inspection Agency programs and services | 4/1/2022 | 3/31/2023 |
| Canadian Food Inspection Agency | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Canadian Human Rights Commission | Provide general enquiries service for Canadian Human Rights Commission programs | 4/1/2022 | 3/31/2023 |
| Canadian Space Agency | Web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Canadian Transportation Agency | Provide general enquiries service on Canadian Transportation Agency programs and services | 4/1/2022 | 3/31/2023 |
| Correctional Services Canada | Onboarding web content to Canada.ca (Migration) | 4/1/2019 | No end date |
| Crown-Indigenous Relations and Northern Affairs Canada | Provide general enquires service on eligibility for membership and status under the Qalipu Supplemental Agreement | 4/1/2022 | 3/31/2023 |
| Crown-Indigenous Relations and Northern Affairs Canada | Provide general enquiries service for Bill S-3 (Descheneaux) | 4/1/2022 | 3/31/2023 |
| Department of National Defence | Payment processing for the Support for Compensation for Employers of Reservists Program | 2/16/2016 | No end date |
| Department of National Defence | Web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Department of National Defence | AB Testing and Personalization (Adobe Target) | 4/1/2019 | No end date |
| Elections Canada | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Environment and Climate Change Canada | Provide general enquiries service on weather services | 4/1/2022 | 3/31/2023 |
| Environment and Climate Change Canada | AB Testing and Personalization (Adobe Target) | 4/1/2019 | No end date |
| Financial Transactions and Reports Analysis Centre of Canada | Provide general enquiries service on Financial Transactions and Reports Analysis Centre of Canada programs and services | 4/1/2022 | 3/31/2023 |
| Fisheries and Oceans Canada | Provide general enquiries service on Fisheries and Oceans Canada programs and services | 4/1/2022 | 3/31/2023 |
| Fisheries and Oceans Canada | Processing payments and call centre support for the Grant Program to Support Self-employed Fish Harvesters in Canada Affected by COVID-19 | 8/19/2020 | 6/30/2023 |
| Global Affairs Canada | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Global Affairs Canada | Support the Delivery of Passport – Entitling | 8/3/2022 | 3/31/2023 |
| Government of Alberta | Payment processing for the Alberta Coal Workforce Transition Program | 1/23/2018 | No end date |
| Health Canada | Provide general enquiries service for COVID | 4/1/2022 | 3/31/2023 |
| Health Canada | Provide general enquiries service on Health Canada programs and services | 4/1/2022 | 3/31/2023 |
| Immigration, Refugees and Citizenship Canada | Provide support addressing the Passport Backlog | 8/9/2022 | 2023-03-31 |
| Immigration, Refugees and Citizenship Canada | In-Canada Biometrics Collection Services | 12/3/2019 | No end date |
| Immigration, Refugees and Citizenship Canada | Canada Ukraine Transitional Assistance Initiative (CUTAI) | 6/2/2022 | 3/31/2025 |
| Immigration, Refugees and Citizenship Canada | Operation of the Passport Service Delivery Program | 7/2/2019 | No end date |
| Immigration, Refugees and Citizenship Canada | Provide Adobe Target Standard services on the Canada.ca website | 4/1/2019 | No end date |
| Immigration, Refugees and Citizenship Canada | Provide general enquiries service for International Experience Canada programs | 4/1/2022 | 3/31/2023 |
| Immigration, Refugees and Citizenship Canada | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Impact Assessment Agency of Canada | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Indigenous Services Canada | Provide general enquiries service on Secure Certificate of Indian Status programs and services | 4/1/2020 | 3/31/2023 |
| Indigenous Services Canada | Information to confirm Status Card Authentication | 11/14/2022 | 3/31/2023 |
| Infrastructure Canada | Web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Infrastructure Canada | Support the implementation of the Reaching Home program and certain supports to the Homelessness Policy Directorate | 4/1/2022 | 3/31/2023 |
| Justice Canada | Provides information on Justice Canada programs and services | 4/1/2022 | 3/31/2023 |
| Justice Canada | Web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Justice Canada | AB Testing and Personalization (Adobe Target) | 4/1/2019 | No end date |
| Justice Canada – Federal Ombudsman of Victims of Crime | Onboarding web content to Canada.ca | 4/1/2019 | 3/31/2023 |
| Library and Archives Canada | Provide general enquiries service on LAC's genealogy and military records | 4/1/2022 | 3/31/2023 |
| Library and Archives Canada | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Natural Resources Canada | Provide general enquiries service on ePortal accounts and assistance in the creation of a GCKey or other login methods | 4/1/2022 | 3/31/2023 |
| Natural Resources Canada | Provide information on the new Retrofit Initiative | 4/1/2022 | 3/31/2023 |
| Natural Resources Canada | Provide information to eligible applicants, and the process to submit a claim | 4/1/2022 | 3/31/2023 |
| Natural Resources Canada | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Natural Resources Canada | AB Testing and Personalization (Adobe Target) | 4/1/2019 | No end date |
| Natural Resources Canada | Dedicated analytics services for the open science and data portal | 4/1/2019 | No end date |
| Office of the Correctional Investigator | Provide web analytics on Non-Canada.ca sites | 4/1/2020 | No end date |
| Office of the Secretary of the Governor General of Canada | Provide general enquiries service for the Office of the Secretary to the Governor General | 4/1/2022 | 3/31/2023 |
| Office of the Superintendent of Financial Institutions | Provide web analytics on Non-Canada.ca sites | 4/1/2020 | No end date |
| Office of the Superintendent of Financial Institutions | Information on federally regulated pension plans | 4/1/2022 | 3/31/2023 |
| Public Health Agency of Canada | COVID call centre - outbound calls to travellers to ensure compliance with the Quarantine Act | 4/1/2020 | 3/31/2023 |
| Public Health Agency of Canada | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Public Health Agency of Canada | AB Testing and Personalization (Adobe Target) | 4/1/2019 | No end date |
| Public Safety Canada | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Public Safety Canada | Support the Firearms Compensation Program through issuance of payments and contact center | 6/1/2022 | 3/31/2023 |
| Public Safety Canada - Royal Canadian Mounted Police Executive Review Committee | Onboarding web content to Canada.ca (Migration) | 4/1/2019 | No end date |
| Public Service Commission | Provide general enquires and application assistance for Government of Canada jobs. Complete password resets for clients | 4/1/2022 | 3/31/2023 |
| Public Service Commission | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Public Services and Procurement Canada | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Public Services and Procurement Canada | Support the Delivery of Passports - Scanning | 6/28/2022 | 3/31/2023 |
| Public Services and Procurement Canada: Canada Gazette | Provide Government of Canada Search services on Non-Canada.ca sites | 4/1/2020 | No end date |
| Statistics Canada | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Transport Canada | Provide general enquiries services on the new domestic travel measures, Proof of Vaccination and COVID-19 | 4/1/2022 | 12/31/2022 |
| Transport Canada | Provide general enquiries service on Office of Boating Safety programs and services | 4/1/2022 | 3/31/2023 |
| Transport Canada | Provide general enquiries service on Vessel registration, including application assistance and status | 4/1/2022 | 3/31/2023 |
| Treasury Board of Canada Secretariat | Provide web analytics on Non-Canada.ca sites | 4/1/2019 | No end date |
| Veterans Affairs Canada | Information and receiving agent services and case manager accommodation and boardroom booking services | 8/10/2012 | No end date |
| Veterans Affairs Canada | Provide general enquiries service on the Wreath for Parliamentarians | 10/11/2022 | 11/10/2022 |
| Women and Gender Equality Canada | Provide general enquiries service on Women and Gender Equality Canada programs and services | 4/1/2022 | 3/31/2023 |
| Women and Gender Equality Canada | Provide web analytics on Non-Canada.ca sites | 4/1/2020 | No end date |
Partnerships where services are delivered for Employment and Social Development Canada by partners
As of March 31st, 2023, a total number of 5 partnerships were delivered by a partner for ESDC.
| Partner | Service delivery partnership objective | Start date | End date |
|---|---|---|---|
| Canada Revenue Agency | Administer and enforce the Canada Emergency Response Benefit for Employment and Social Development Canada | 3/31/2020 | No end date |
| Canada Revenue Agency | Administer and enforce the Canada Emergency Student Benefit for Employment and Social Development Canada | 5/1/2020 | No end date |
| Canada Revenue Agency | Administer and enforce the Canada Recovery Benefits for Employment and Social Development Canada | 10/1/2020 | No end date |
| Canadian Revenue Agency | Administer and enforce the Canada Worker Lockdown Benefit Act | 10/24/2021 | No end date |
| Government of the Northwest Territories | Delivery of Services by the Government of the Northwest Territories on behalf of Service Canada | 1/9/2017 | No end date |
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