Status Report on Transformational and Major Crown Projects

From: Employment and Social Development Canada

Official title: Employment and Social Development Canada 2017 to 2018 Departmental Results Report

Project name: 201700017 – Benefits Delivery Modernization

Description: Benefits Delivery Modernization BDM is an investment program to put in place processes and technology that will enable ESDC to provide a seamless client experience to Canadians seeking Employment Insurance, Canada Pension Plan (CPP) and Old Age Security (OAS) benefits regardless of the program or service they wish to access.

BDM represents the longer view and value added component of the Department’s service transformation approach, focusing on improving client service through business process reengineering and implementation of a modern Commercial Off The Shelf based application technology suite.

Project outcome: Through investments in business process re-engineering, technology suite renewal and policy simplification, the BDM Program is expected to help deliver on commitments to streamline applications and reduce wait times for Canadians accessing the benefit programs delivered by Service Canada, and improve the Department’s ability to meet service standards. It would also generate operational efficiencies and increase ESDC’s agility, enabling it to be more responsive to the changing needs of Canadians.

Industrial benefits: Not available

Sponsoring department: ESDC

Contracting authority: PSPC

Participating departments: SSC, PSPC, TBS

Prime contractor: Transformation Program Office - Pricewaterhouse Coopers and ESIT Canada Enterprise Services Co. (DXC), in joint venture, Service Integrator - TBD

Major subcontractors: Not Applicable

Project phase: Program Definition Phase

Major milestones: Procurement for the design and implementation of the BDM solution; seeking authority to move to next phase

Progress report and explanation of variances: BDM is currently in the Program Definition Phase. Program Definition focuses on pre-implementation readiness; including further defining requirements, conducting further engagement of clients and employees, developing detailed strategies for managing data and for client service, identifying technical interfaces, and documenting and simplifying business rules. The Program Definition Phase will be completed with the support of a Transformation Program Office (TPO) comprised of private sector experts, allowing ESDC to benefit from industry tools, methodology, and expertise.