Results for fiscal year 2015–16

National Defence (DND) is committed to reporting on service standards for its transfer payment programs on a semi-annual basis. Performance results from this reporting period are as follows:

Grant program to the national offices of the Cadet Leagues of Canada

Navy League of Canada

 

Service standard 1: Acknowledging the receipt of a funding request

Performance result: 100% of all proposals were acknowledged within 7 calendar days

 

Service standard 2: Communicating a funding decision after receiving a completed application

Performance result: 100% of all funding decisions were communicated within 21 calendar days

 

Service standard 3: Issuing a payment following receipt of all required documentation

Performance result: 100% of all payments were sent within 60 calendar days

 

Army Cadet League of Canada

 

Service standard 1: Acknowledging the receipt of a funding request

Performance result: 100% of all proposals were acknowledged within 7 calendar days

 

Service standard 2: Communicating a funding decision after receiving a completed application

Performance result: 100% of all funding decisions were communicated within 21 calendar days

 

Service standard 3: Issuing a payment following receipt of all required documentation

Performance result: 100% of all payments were sent within 60 calendar days

 

Air Cadet League of Canada

 

Service standard 1: Acknowledging the receipt of a funding request

Performance result: 100% of all proposals were acknowledged within 7 calendar days

 

Service standard 2: Communicating a funding decision after receiving a completed application

Performance result: 100% of all funding decisions were communicated within 21 calendar days

 

Service standard 3: Issuing a payment following receipt of all required documentation

Performance result: 100% of all payments were sent within 60 calendar days

 

Grant in support of the Defence Engagement Program (DEP)

 

Service standard 1: Acknowledging the receipt of a funding request

Performance result: 100% of all proposals were acknowledged within 7 calendar days

 

Service standard 2: Communicating a funding decision after receiving a completed application

Performance result: 100% of all funding decisions were communicated within 90 calendar days

 

Service standard 3: Issuing a payment following receipt of all required documentation

Performance result: 100% of all payments were sent within 60 calendar days

Contribution to the Civil Air Search and Rescue Association (CASARA)

 

Service standard 1: Acknowledging the receipt of a funding request

Performance result: 100% of all proposals were acknowledged within 7 calendar days

 

Service standard 2: Communicating a funding decision after receiving a completed application

Performance result: 100% of all funding decisions were communicated within 21 calendar days

 

Service standard 3: Issuing a payment following receipt of all required documentation

Performance result: 100% of all payments were sent within 60 calendar days

Contributions in support of the Military Training and Cooperation Program (MTCP)

 

Service standard 1: Acknowledging the receipt of a funding request

Performance result: 100% of all proposals were acknowledged within 7 calendar days

 

Service standard 2: Communicating a funding decision after receiving a completed application

Performance result: 100% of all funding decisions were communicated within 21 calendar days

 

Service standard 3: Issuing a payment following receipt of all required documentation

Performance result: 100% of all payments were sent within 60 calendar days

Contributions to the Biological and Chemical Defence Review Committee (BCDRC)

 

Service standard 1: Acknowledging the receipt of a funding request

Performance result: 100% of all proposals were acknowledged within 7 calendar days

 

Service standard 2: Communicating a funding decision after receiving a completed application

Performance result: 100% of all funding decisions were communicated within 21 calendar days

 

Service standard 3: Issuing a payment following receipt of all required documentation

Performance result: 100% of all payments were sent within 60 calendar days

Contributions in support of the Capital Assistance Program (CAP)

 

Service standard 1: Acknowledging the receipt of a funding request

Performance result: 100% of all proposals were acknowledged within 7 calendar days

 

Service standard 2: Communicating a funding decision after receiving a completed application

Performance result: 100% of all funding decisions were communicated within 21 calendar days

 

Service standard 3: Issuing a payment following receipt of all required documentation

Performance result: 100% of all payments were sent within 60 calendar days

Grant in support of the Compensation for Employers of Reservists Program (CERP)

 

Service standard 1: Acknowledging the receipt of a funding request

Performance result: 100% of all proposals were acknowledged within 7 calendar days

 

Service standard 2: Communicating a funding decision after receiving a completed application

Performance result: 100% of all funding decisions were communicated within 21 calendar days

 

Service standard 3: Issuing a payment following receipt of all required documentation

Performance result: 100% of all payments were sent within 60 calendar days

North Atlantic Treaty Organization (NATO) Contribution Program

NATO military budget

 

Service standard 1: Acknowledging the receipt of a funding request

Performance result: 100% of all proposals were acknowledged within 7 calendar days

 

Service standard 2: Communicating a funding decision after receiving a completed application

Performance result: 100% of all funding decisions were communicated within 21 calendar days

 

Service standard 3: Issuing a payment following receipt of all required documentation

Performance result: 100% of all payments were sent within 60 calendar days

 

NATO Security Investment Program

 

Service standard 1: Acknowledging the receipt of a funding request

Performance result: 100% of all proposals were acknowledged within 7 calendar days

 

Service standard 2: Communicating a funding decision after receiving a completed application

Performance result: 100% of all funding decisions were communicated within 21 calendar days

 

Service standard 3: Issuing a payment following receipt of all required documentation

Performance result: 100% of all payments were sent within 60 calendar days

 

Other NATO activities

 

Service standard 1: Acknowledging the receipt of a funding request

Performance result: 100% of all proposals were acknowledged within 7 calendar days

 

Service standard 2: Communicating a funding decision after receiving a completed application

Performance result: 100% of all funding decisions were communicated within 21 calendar days

 

Service standard 3: Issuing a payment following receipt of all required documentation

Performance result: 100% of all payments were sent within 60 calendar days

*Note that the standards are not applicable to the statutory grants or contributions programs as they have their own standards inherent to the pay and benefits system.

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