Applying for Veterans Affairs Canada (VAC) Disability Benefits? What you need to know!

July 02, 2024 - Defence Stories

Applying for disability benefits can be intimidating, but understanding how the process works can help eliminate much of the stress involved. If you or someone you know is applying for compensation for illness or injury as a result of service, there are some important steps you need to take, and information to consider, before applying.

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Applying for disability benefits can be intimidating, but understanding how the process works can help eliminate much of the stress involved.

Step 1: MyVac account creation and forms completed

Still-serving CAF members should create a MyVac account online, and complete and submit the appropriate forms. Watch this video for an introduction to this online tool. The MyVac account is essential for tracking application status and speeding up communication with VAC.

Tip: prior to submitting your application, book an appointment with your medical provider to ensure your health records are up to date with all necessary information.

Step 2: Health record transfer and document review

Once VAC receives your application, they will automatically request your health records from Canadian Forces Health Services (CFHS) on your behalf through a centralized electronic process – you do not need to request this. CFHS Health Records processes these requests as quickly as possible in the order that they are received. Once VAC has all necessary documentation, your file is queued for assignment with a VAC decision maker. If a decision maker identifies missing information or documents from your file, you will be notified, and your application placed on hold until it is received.

Tip: Consult with your Chain of Command to confirm that all documentation concerning service-related incidents (i.e. CF98 or DND663) has been completed in relation to your claim.

Step 3: Your application is reviewed

Once VAC has your complete application and medical records, a decision maker will assess the application for a possible disability award or benefits. This includes when the injury took place, its severity, and the impact it has had on your life. Disability benefits are only awarded if VAC determines that the member has a diagnosed chronic medical condition or disability that is service related. Consult the VAC wait times tool for an estimate of the time it will take to process certain applications. Processing times can vary.

Tip: Track your application in My VAC Account

Step 4: VAC reaches and shares its decision

Applicants are notified regarding a decision on their file via their MyVac account and through letter mail if requested. If you have been awarded disability benefits, your decision letter will also include your entitlements and assessment. If you disagree with VAC’s decision concerning your claim for compensation, you can ask questions through your My VAC Account secure messaging function. You also have the option to seek guidance and support from a lawyer with the Bureau of Penson Advocates (BPA) who will provide free legal assistance in requesting an appeal or review of the decision as applicable.

Throughout this process it is important to note who is responsible for what. CFHS can help interpret forms and answer applications related questions, provide VAC with your health records, and ensure accurate diagnosis and relevant medical information that is in your medical records. CFHS cannot complete application forms and submit them to VAC, assess applications for a possible disability award, make recommendations regarding individual compensation claims, nor become involved in the appeal process following a VAC decision.

To begin the disability benefits process, please make an appointment with your healthcare provider at your local CFHS clinic and create your MyVac account online.

More information about VAC disability benefits can be found here: Disability benefits (veterans.gc.ca) and in these FAQs. The staff at any CAF Transition Centre can also help you.