Mandatory reporting by regulated entities
This section provides important documents, forms and questionnaires published by FCAC that may apply to your federally regulated financial entity.
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Banks
Guides and annexes
- Regulatory reporting guide for banks and authorized foreign banks
- FCAC Secure Portal: External user guide
- Quarterly complaints reporting: Submission schema reference (PDF) New version
- JSON Schema
Forms and templates
Trust and loan, retail association, insurance
Guides
- Regulatory reporting guide for trust and loan companies, insurance companies and retail associations
- Reportable complaints aggregate report guide for consumer provisions
- Reportable complaints report guide for codes of conduct and public commitments
Forms and templates
External complaints bodies
Guides
- Mandatory reporting guide for external complaint bodies
- Reportable complaints aggregate report guide for consumer provisions (PDF, 203 KB)
Forms and templates
Payment card network operators
Guides and reference documents
- Mandatory reporting guide for payment card network operators
- Complaint-handling procedure information for the Code of Conduct for the Credit and Debit Card Industry in Canada
- Instructions, timelines and reporting guide for aggregate reporting on the Code of Conduct for the Credit and Debit Card Industry in Canada
Forms and templates
- Common complaint-handling template for payment card network operators and acquirers (PDF, 93 KB)
- Reportable complaints aggregate report (PDF, 182 KB)
- Reportable compliance issues summary report (PDF, 827 KB)
- Acquirer Attestation of Compliance (PDF, 1.6 MB)
- Acquirer Schedule A (PDF, 186 KB)
- Acquirer Downstream Participant Attestation of Compliance (PDF, 1 MB)
- Acquirer Downstream Participant Schedule A (PDF, 182 KB)
- Issuer Attestation of Compliance (PDF, 507 KB)
- Issuer Schedule A (PDF, 188 KB)
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