Claim expenses, financial losses and damages caused by Phoenix

The Government of Canada is doing everything possible to ensure that no employee remains out of pocket because of the Phoenix pay system.

If you have experienced pay problems, you can claim eligible expenses or request advances for social benefits.

Filing a claim will not impact your pay.

Claims

Claim compensation under the Bouchard settlement: If you held a short-term or part-time federal position between February 24, 2016, and March 31, 2020, you may be eligible for compensation.
Claim out-of-pocket expenses: If you incurred expenses such as interest charges or late fees because of Phoenix, you can submit a claim.
Claims for impacts on income taxes and government benefits: If you were owed salary from one year that was only paid the following year, you might pay too much income tax or receive reduced government benefits and credits, such as the Canada child benefit.
Request an advance for government benefits: If your government benefits, such as the Canada child benefit, or other credits were reduced because you were overpaid by Phoenix, you can request an advance to help you during this time.
Reimbursement for tax advice: Find out if you are eligible for reimbursement of expenses related to tax advice.
Claim compensation for severe impacts: If you experienced severe personal or financial hardships, such as financial costs, lost investment income, or impacts to your career or well-being, you can submit a claim.
Claim general compensation for damages related to Phoenix: Financial compensation payments and claims for damages for current and former public service employees.
Contact us: Who to contact for questions about Phoenix related claims and compensation.