Biographies of Senior Executives

Sony Perron – President

Sony Perron was appointed President of Shared Services Canada (SSC) on April 4, 2022. He joined SSC as Executive Vice-President in October 2020

SSC is responsible for delivering digital services to Government of Canada organizations.

At the beginning of his career, Sony worked in academia and in the private sector. His early public sector career included roles at Human Resources and Skills Development Canada, Treasury Board of Canada Secretariat, and Economic Development Canada.

Sony then worked at Health Canada for more than 15 years, where he served as Director General, Non Insured Health Benefits Directorate, from 2010–2011; Director General, Corporate Planning, from 2011–2012; and Assistant Deputy Minister, Corporate Services Branch, from 2012–2014.

Before joining SSC, Sony was Associate Deputy Minister at Indigenous Services Canada, after leading the First Nations and Inuit Health Branch at Health Canada for four years.

Sony was also the 2020 National Chair of the Government of Canada’s Workplace Charitable Campaign.

Sony holds a master’s degree in Public Administration from École nationale d’administration publique and a bachelor’s degree in Urban Planning from Université du Québec à Montréal.

He also serves as the Deputy Minister Champion for Concordia University.

Scott Jones– Executive Vice-President

Scott Jones was appointed Executive Vice-President of Shared Services Canada and, concurrently, Associate Deputy Minister of Public Services and Procurement Canada, effective April 11, 2022.

Prior to this appointment, he was Federal Lead on Proof of Vaccine Credentials and Associate Deputy Minister of Immigration, Refugees and Citizenship Canada, starting in August 2021. Scott collaborated with federal partners, provinces and territories to successfully deliver the Canadian COVID-19 proof of vaccination program that is used for travel in Canada and internationally.

Scott also led IRCC’s efforts related to digital transformation, modernization, IM/IT and data, as well as the Citizenship and Passport programs.  

From October 2018 to August 2021, Mr. Jones worked as Head of the Canadian Centre for Cyber Security, Communications Security Establishment Canada (CSE).

Since beginning his career in 1999, Mr. Jones has held various positions at the CSE. They included Assistant Deputy Minister of IT Security; acting Assistant Deputy Minister of Corporate Services; Chief Financial Officer; and Director General of Cyber Defence, providing leadership in the areas of signals intelligence and IT security. Before that, he worked at the Privy Council Office as a National Security Policy Advisor in the Security and Intelligence Secretariat.

Scott has been with the public service for over 20 years. He is a graduate of the University of Ottawa, where he earned a Master of Business Administration. Scott also holds a Bachelor of Applied Science in Electronic Systems Engineering and a Bachelor of Science in Computer Science from the University of Regina.

Greg McKay – Senior Assistant Deputy Minister

Greg McKay is the Senior Assistant Deputy Minister of the Operations Management branch at Shared Services Canada.

He joined Shared Services Canada in 2016. Greg has over 35 years of experience in information technology services, with a particular focus on client delivery management and ensuring accountability across large, complex delivery organizations.

The substantive portion of Greg’s career took place with Electronic Data Systems where he held positions of increasing responsibility across the organization culminating in the role of Vice-President, Service Delivery. His most recent roles were leading the Information Technology Outsourcing Division of ATCO I-Tek, a shared service to ATCO’s subsidiaries, and as General Manager, Service Delivery.

Greg holds a Master’s degree in Business Administration from Queen’s University.

Patrice Nadeau – Assistant Deputy Minister

Patrice Nadeau is the Assistant Deputy Minister responsible for the Networks and Security Services Branch at Shared Services Canada.

Prior to assuming his current role, he was Director General of the Data Networks directorate at Shared Services Canada. He joined Shared Services Canada when it was created in 2011.

Previous to that, he worked at Public Works and Government Services Canada from 1996 to 2011. During this time, he held various information technology management positions, including Account Manager for the Government Telecommunications and Informatics Services and the Delivery Executive of the Telecommunications and Information Technology Security Service Delivery Division.

Patrice began his career in the private sector with Matrox in Dorval, Quebec.

Patrice holds a Bachelor’s degree in Electrical Engineering from l'École de technologie supérieure de Montréal.

Kristin Brunner– Assistant Deputy Minister

Kristin Brunner is the Assistant Deputy Minister responsible for the Digital Services branch at Shared Services Canada. She joined Shared Services Canada in June 2017 as the Director General of Service Management Operations within the Service Delivery and Management Branch.

Prior to joining Shared Services Canada, Kristin accumulated 23 years of private sector experience working in information technology service delivery. Kristin was both a Program Manager and a Senior Managing Consultant within the Strategy and Transformation Division at IBM from 2010 to June 2017.

During this time, she supported many agencies and public sector clients such as the Bank of Canada, the City of Ottawa and Shared Services Canada. Additionally, she held various information technology (IT) executive positions at Electronic Data Systems (EDS) and Hewlett Packard (HP) from 1998 to 2010, including Canadian Service Desk Leader and Client Executive for the Government Telecommunications and Informatics Services (Canada).

Kristin holds a Bachelor of Arts Honours (BAH) degree from Queen’s University.

Jacquie Manchevsky – Assistant Deputy Minister

Jacquie Manchevsky is the Assistant Deputy Minister of the Data Centre Services Branch at Shared Services Canada.

Prior to assuming her current role, Jacquie served as Assistant Deputy Minister for the Next Generation Human Resources and Pay initiative for the Treasury Board Secretariat where she led extensive employee and stakeholder engagement building on lessons learned from the Phoenix pay system to identify three options for a modern, integrated human resources and pay solution for the Government of Canada.

Jacquie has a significant number of years’ experience in providing operational services to Canadians which have national oversight with regional delivery across Canada. She has held various Director and Director General positions at Employment and Social Development Canada across various programs including Employment Insurance Appeals, Employment Insurance, Canada Pension Plan and Old Age Security Call Centres, the Temporary Foreign Worker Program and Grants and Contributions.

Additionally, in her 25+ year career in the Government of Canada, Jacquie has worked in various roles across departments with increasing areas of responsibility, including, Environment Canada, Privy Council Office, and the Millennium Bureau of Canada. She is highly experienced in leading transformation initiatives, building strategic partnerships and team management.

Louis-Paul Normand – Senior Assistant Deputy Minister

Louis-Paul Normand is the Senior Assistant Deputy Minister of the Project Management and Delivery branch at Shared Services Canada. He joined the Department in October 2016.

From 2013 to 2016, Louis-Paul served as the Associate Vice-President of the Information, Science and Technology branch at the Canada Border Services Agency. He is a seasoned senior executive with a solid track record in transforming large and complex organizations, and has over 30 years in private and public sector organizations.

Prior to joining the Public Service in 2013, Louis- Paul was with IBM leading business development activities in strategic outsourcing for clients in Ontario, Quebec and the Maritimes.

Louis-Paul holds a Master’s degree in Science (Electrical Engineering) from the University of Ottawa and a Bachelor’s degree in Electrical Engineering from the Royal Military College of Canada.

Nutan Bahki – Assistant Deputy Minister

Nutan Behki is the Associate Assistant Deputy Minister responsible for the Project Management and Delivery (Transition) Branch at Shared Services Canada.

Nutan Behki joined Shared Services Canada’s senior leadership team in February 2022. She started her SSC journey with a 6-month assignment in Networks and Security Services Branch (NSSB) supporting Pat Nadeau, enabling her to learn and develop an understanding of our service lines and their interaction with other parts of the organization and our Partners. Key files such as network modernization, return-2-work and the network security project space are benefiting from her wealth of experience in communications technology and network transformation.

Nutan came to the Government of Canada and SSC from Nokia where she was focused on the development of secure, scalable, cloud inherent software for emerging 5G networks. Her career focus has been communications technology and she has worked in all phases of the innovation lifecycle, including product strategy, technical presales, product development and network deployment. She has held leadership positions in North America, China and France in Mobile, Optical, DSL and IP. 

Nutan holds a Bachelor’s of Science in Systems Engineering from the University of Waterloo and a Master’s of Science in Computer Engineering from Queen’s University.  She has been a champion for diverse workforces in terms of gender, culture, geography, generation, and education.

Following her time in NSSB, Nutan joined Louis-Paul Normand as Associate ADM in PMDB as part SSC’s ongoing succession planning.

Shereen Benzvy Miller – Assistant Deputy Minister

Shereen Benzvy Miller is the Assistant Deputy Minister of the Next Generation Human Resources and Pay Branch.

She has taken on the leadership of the NextGen Pilot Project Team, which has been established at Shared Services Canada to explore a future human resources and pay solution for the Government of Canada. This solution will be a digital solution that is mobile, accessible and available 24/7, and will be built on the foundation of users’ needs and modern people management processes. Shereen reports directly to Paul Glover, President of Shared Services Canada, and the team will operate as a project separate from Shared Services Canada operations.

This is Shereen’s third position as an Assistant Deputy Minister having been the Assistant Deputy Minister of Small Business, Tourism and Market Place Services at Innovation, Science and Economic Development Canada and the Deputy Chair, Refugee Protection at the Immigration and Refugee Board. Shereen is a senior executive with a strong record of leadership in delivering timely, innovative and effective business and process transformation in the Government of Canada over the past 20 years.

She has expertise in shaping strategic policy, conceptualizing, guiding and directing key programs, and overseeing operations in both service delivery and regulatory bodies. She is the creator and founder of the Build In Canada Innovation Program (Supply push procurement program) and the Innovative Solutions Canada Program (Demand pull procurement program); the Canadian Innovation Centre for Mental Health in the Workplace. She built and launched a new electronic tendering system for the Government of Canada, www.buyandsell.gc.ca. She is highly experienced in process and organizational change, digital transformation, executive team management and strategic partnership building.

Shereen has a Bachelor of Arts from McGill University, a Masters of Arts in Criminology from the University of Pennsylvania, and her Juris Doctorat from Osgoode Hall Law School. She is a long- standing advocate for human rights, diversity and inclusion and a really good baker.

Paule Labbé – Assistant Deputy Minister

Paule Labbé joined Shared Services Canada as the Assistant Deputy Minister of the Strategy and Engagement Branch.

Previously she was the Assistant Deputy Minister of Executive and Leadership Development at the Office of the Chief Human Resources Officer for the Government of Canada. In this role, she was responsible for the policy framework governing executive classification, organization and compensation as well as government-wide leadership for the performance and talent management of the 5,400+ executives in the core public administration.

Paule has enjoyed a varied career in the public service, ranging from tax policy and administration at the Department of Finance and the Canada Revenue Agency, to strategic and operational planning, reporting and results at Health Canada.

As an Executive Director at the Treasury Board Secretariat, she transformed the Management Accountability Framework from a qualitative, ratings-based process to a rigorous, data and information driven assessment of Government of Canada management.

She led the Policy Suite Reset initiative that has led to the streamlining of administrative policies governing key corporate functions (for example, financial, information management / information technology, human resources, etc.) across the federal government. In that role, Paule also provided technical assistance on public management to the governments of Kazakhstan and South Africa.

Paule has a Bachelor of Economics (McGill University) and a Master of Business Administration (University of Ottawa).

Kristina Casey – Assistant Deputy Minister

Kristina Casey joined Shared Services Canada in September 2021 as an Assistant Deputy Minister in Client Service Delivery and Management Branch.

Kristina comes to Shared Services Canada from Global Affairs Canada where she served as Chief Information Officer and Director General of the Information Management and Technology Branch since 2018. She led information and technology services to clients at Global Affairs Canada head quarters, as well as at sites across Canada and at Canada’s missions abroad.

Previous to this, at Natural Resources Canada, Kristina was known for her leadership in advancing that department’s information management and information technology transformation, including the implementation of Natural Resources Canada's Federal Science Library that earned a GTEC award. She has more than 15 years of experience in developing, managing and delivering information management and information technology.

Brendan Dunne – Assistant Deputy Minister

Brendan is the Assistant Deputy Minister for the Client Service Delivery and Management – National Defence and Policing Branch.

He is responsible for the effective and efficient delivery of information technology services to the Department of National Defence, the Canadian Armed Forces, the Royal Canadian Mounted Police, and Veterans Affairs Canada. Brendan leads the client executive teams that support these departments in providing information technology services to digitally enable their unique operational and security requirements. Brendan is also responsible for Shared Services Canada’s only dedicated service line, Policing Infrastructure Operations, which provides data centre, network, email, and security services to the Royal Canadian Mounted Police and the wider Canadian policing community.

He has almost 35 years technology and leadership experience within the Government of Canada at the Canada Revenue Agency, Canada Border Services Agency, the Royal Canadian Mounted Police and Shared Services Canada. Since 1995, Brendan has held civilian leadership positions primarily in law enforcement, policing, and public safety domains.

As a senior executive with the Royal Canadian Mounted Police from 2003 to 2011, he was responsible for all national systems and led key horizontal technology initiatives including the 2010 Olympics and G8/G20 Summits.

Brendan graduated from the Executive Development in Policing program at the Canadian Police College in 2009.

Brendan planned and led the transition for the Royal Canadian Mounted Police into Shared Services Canada in 2011. During his first 3 years at SSC, he took on senior leadership roles in the National Security Portfolio, Enterprise Data Centres and, in 2014, became the Director General responsible simultaneously for Government Operations Portfolio and Enterprise Information Technology Service Management organizations.

Brendan became the Chief Technology Officer for the Canada Border Services Agency in 2015 and was responsible for all border operations technology as well as managing both government and industry partners. Key accomplishments include Operation Syrian Refugees in 2015-16 and leading an international Border Five senior advisory group.

Brendan returned to Shared Services Canada in 2018 to lead the Policing Service Delivery Renewal program. As the senior executive accountable for all aspects of Shared Services Canada services to the Royal Canadian Mounted Police and Canadian policing agencies, Brendan was recognized by both the Royal Canadian Mounted Police and the wider policing community as having successfully transformed the relationship.

In 2020, as an Associate Assistant Deputy Minister, Brendan co-led Shared Services Canada’s successful collaborative efforts implementing the Canada Emergency Response Benefits and other benefit programs in response to the pandemic.

Brendan has a Bachelor of Commerce, Honours, with a specialization in Management Information Systems from the University of Ottawa.

José Gendron – Assistant Deputy Minister

José Gendron is the Assistant Deputy Minister of the Client Service Delivery and Management – Digital Government and Science Branch.

He is responsible for the effective and efficient delivery of information technology services offered to 35 of Shared Services Canada’s partner departments, 40 mandatory clients and 65 optional clients. José leads the client executive teams that support these organizations in service delivery and ensures client satisfaction.

Previously, he occupied the position of Acting Associate Assistant Deputy Minister responsible for the Client Executive organization in the Service Delivery and Management branch at Shared Services Canada from 2018 to 2020.

He also served as the Director General responsible for leading service delivery management for various federal government departments under the Service Delivery and Management branch and Strategy branch from 2015 to 2018.

José joined Shared Services Canada in December 2011 serving as the Director General leading the National Security Portfolio under the Operations branch until 2015.

In 2010, José started in the Public Service as Director Defence Information Management Planning. Soon after, he was appointed Acting Director General of Information Management Strategic Planning at the Department of National Defence. Prior to this he had been a member of the Canadian Armed Forces since 1977 where he served in various command positions.

José holds a Bachelor’s of Electrical Engineering from the Royal Military College of Canada and a Master’s Degree in Defence Studies.

Robert Ianiro – Assistant Deputy Minister

Mr. Ianiro was appointed Assistant Deputy Minister of Enterprise Information Technology Procurement and Corporate Services Branch in January 2022.

Prior to this appointment he was the Vice President of Human Resources at the Canadian Food Inspection Agency (CFIA) since December 2019.  Before joining CFIA he worked at Health Canada (HC) for over 20 years assuming a wide-range of executive roles in various branches, more recently he was the Assistant Deputy Minister of the Healthy Environments and Consumer Safety Branch, as well as the Director General of Human Resources.

Robert is a skilled leader with significant experience in science-based legislative and regulatory development and implementation; strategic and operational policy development and execution; leadership of national compliance and enforcement programs; enterprise-wide human resources management; stakeholder engagement and international collaboration.

Some of his prouder accomplishments include  leading the policy development and Royal Assent of the Canada Consumer Product Safety Act, renewing of Canada’s Tobacco Strategy, representing Canada internationally (UN, OECD, APEC), and ensuring a continued safe and secure food supply for Canadians during COVID-19.  Robert championed HC’s 2019 GCWCC campaign, which was awarded the most prestigious Chair’s Cup and continues to support the GCWCC as a member of the National Cabinet.

Robert was born and raised in Ottawa and obtained a Bachelor of Science (Honours, Biochemistry) from the University of Ottawa.  He is a proud husband and father of two children. In his free time he likes to travel, bike, cook, and spend quality time with his family.

Matt Davies – Chief Technology Officer

Matt Davies, Chief Technology Officer for Shared Services Canada, is a well-respected visionary leader and a corporate director who understands the importance of developing business strategies that support growth and innovation objectives while driving digital transformation and managing cybersecurity risk. Strong business acumen coupled with experience is reflected in Matt’s versatility and vision.

Matt has shared his insight and expertise to help educate board members and executives on both digital transformation and cybersecurity risk. He recently shared his perspective for an Institute of Corporate Directors webinar on “Cybersecurity Risk: What Every Director Needs to Know” following up from an earlier webinar on “Cybersecurity governance: Roadmap for directors and cybersecurity leaders”. Matt currently serves on the Hydro Ottawa and the University of Ottawa Heart Institute Foundation boards and volunteers as a Chartered Public Accountant/Certified Management Accountant panel member.

Matt is a graduate from the University of Ottawa and has completed Executive Education programs at the Tuck School of Business and the Wharton School of the University of Pennsylvania. He has also completed the National Association of Corporate Directors Cyber Risk Oversight program earning the Computer Emergency Response Team Certificate in Cybersecurity Oversight issued by the Software Engineering Institute at Carnegie Mellon University. He recently received the Certified Chief Information Security Officer Award, which recognizes an individual's outstanding work in information security, at the Chief Information Security Officer Forum Canada 2020.

Shannon Archibald - Assistant Deputy Minister and Deputy Chief Technology Officer

Shannon Archibald is the Assistant Deputy Minister and Deputy Chief Technology Officer at Shared Services Canada.

Prior to this, she was the Chief Information Officer for Shared Services Canada, where she was responsible for data management, accessibility, and enabling Shared Services Canada teams with tools, applications and services in order to support Shared Services Canada’s 43 partner departments. She and her team were focused on digital workplace that encourages innovation and the removal of service delivery barriers, like complex and cumbersome processes.

Prior to joining Shared Services Canada, Shannon was the Director General of Government of Canada-Wide Programs and Solutions within Public Services and Procurement Canada – where she was responsible for implementing and leading several large-scale programs to over 80 departments and agencies.

She spent most of her career between Environment Canada and Public Services and Procurement Canada – all within information technology. The majority of her executive experience has involved delivering large complex programs and creating diverse partnerships.

Samantha Hazen – Assistant Deputy Minister and Chief Financial Officer

Samantha Hazen was appointed Assistant Deputy Minister and Chief Financial Officer at Shared Services Canada in October 2020.

In 2000, she began her career in the public service with the Office of the Auditor General of Canada then joined Foreign Affairs, Trade and Development Canada in 2004 and Correctional Services Canada in 2014. Throughout these appointments, she gained experience in audit, corporate accounting, financial policy, internal controls and operations. From 2015 to 2017, Samantha was the Senior Director of Financial Strategies and Costing at Shared Services Canada and in 2017 was appointed Shared Services Canada’s Deputy Chief Financial Officer. Her responsibilities covered all areas of Financial Management including: Financial Management Advisory Services, Resource Management, Corporate Accounting, Financial Systems, Investment Planning and Treasury Board Submissions.

In January 2020, Samantha became the Executive Director, Financial Policy and Community Development in the Treasury Board Secretariat, Office of the Comptroller General, where she was responsible for strengthening financial management oversight across the Government of Canada, by providing frameworks, policies and guidance to departments and agencies. She also supported the professional development capacity of the financial management community within the Government of Canada.

In January 2013, Samantha received the Queen Elizabeth II Diamond Jubilee Medal for her outstanding contribution to the Public Service.

Samantha received a Honours Bachelor of Commerce degree from the University of Ottawa and is a Chartered Professional Accountant and a Certified Internal Auditor.

Begonia Lojk – Chief Audit And Evaluation Executive

Begonia Lojk is the Chief Audit and Evaluation Executive at Shared Services Canada.

Prior to joining Shared Services Canada, Begonia led the Shared Services Travel Program at Public Services and Procurement Canada as its Senior Director, providing an enterprise wide travel, expense and reporting program to 92 customer departments.

Previous to that, she held various leadership roles in national and international standards, including five years as the Senior Director of Canadian General Standards Board and nine years in internal policy and programs with Standards Council of Canada, where she served as the Secretary of its two national standards policy and programs committees, and represented Canada the board of directors of the Pan American Standards Commission.

She has also worked for Engineers Canada building consensus with the provincial and territorial engineering regulatory bodies.

Begonia is a professional engineer, with a degree in Civil Engineering from McGill University and a Master’s of Business Administration from the University of Ottawa. In 2015 she obtained her Certificate in Regulatory Leadership from the University of Ottawa and Carleton University joint program. She is a member of l’Ordre des ingénieurs du Québec and Professional Engineers Ontario, and has served on the Executive of the Ottawa Chapter from 1995 to 2003 and as Chair in 2002.

Marie-Claude Renaud – Chief Information Officer

Marie-Claude Renaud is the Chief Information Officer for Shared Services Canada. In this role, Marie-Claude is focussed on Shared Services Canada’s departmental needs, empowering the people of Shared Services Canada with the corporate tools, solutions and technology required to enable enterprise service delivery to Shared Services Canada’s 43 partner departments and Canadians.

Marie-Claude is accountable for the provisioning of desktop and workplace technology services, as well as applications, accessibility, information and data management services. Her team provides individuals across the Government of Canada with Accessibility, Accommodations and Adaptive Computer Technology services.

Marie-Claude is a driven and seasoned executive with 30 years of information management and information technology experience within the Federal Public Service. She spent most of her career between the departments of Innovation, Science and Economic Development and Public Services and Procurement Canada – all in information management and information technology.

The majority of her executive experience has involved the development of departmental information management and information technology policies and strategies as well as enterprise information management. Marie-Claude holds a Master of Business Administration with a concentration on Management and Change from the Sprott School of Business, Carleton University.

Marie-Claude has two daughters and lives in Chelsea, Quebec with her husband.

Alexandre St-Jean – Ombuds

Alexandre was appointed Ombuds for Shared Services Canada in March 2021.

Alexandre joined the Public Service in 2009 after working eight years in various industries of the private sector. Since then, he has worked in the fields of wellness, conflict management, harassment prevention and values and ethics. Most notably, he was the Director of Informal Conflict Management System at the Department of Justice. He has played a leadership role in the Federal Informal Conflict Management System Network and continues to play a key role in the Interdepartmental Organizational Ombuds Community. He comes to Shared Services Canada from the Treasury Board of Canada Secretariat where he was the Ombudsman and Director of the Office of the Ombudsman, Ethics and Conflict Resolution. Throughout his career, he has played a key role in resolving complex issues through coaching, mediation and group intervention process.

He also developed an expertise in the field of emotional intelligence, resiliency and effective interpersonal communication.

Alexandre holds a Bachelor’s degree of Commerce with specialties in Finance and Marketing from McGill University.