Shared Services Canada Overview

October 2019

Purpose

• Provide an overview of Shared Services Canada (SSC)
  • Mandate;
  • People;
  • Budget;
  • Modernization agenda for SSC; and
  • Senior leadership.
• Introduce key topics covered by the Briefing Binder

Department at a Glance

• SSC modernizes and consolidates the federal government information technology (IT) infrastructure, including email, data centres, network and end‐user devices; and
• SSC provides a full range of shared information management (IM) / IT services to 43 mandated partner departments/agencies (including SSC itself), and a subset of those services to all other customer Government of Canada departments/agencies.

Cyber Security

SSC supports IM/IT security in partnership with Communications Security Establishment Canada, including the Canadian Centre for Cyber Security, and other partners

Government of Canada IM/IT

	Email, Data Centres, and Networks	End-User Devices (Hardware)	Applications (Software)
Service Management and Delivery	Shared Services Canada	Partner departments/agencies	Partner departments/agencies
Procurement	Shared Services Canada	Shared Services Canada	Public Services and Procurement Canada
Policy and Standard Setting	Treasury Board of Canada Secretariat	Treasury Board of Canada Secretariat	Treasury Board of Canada Secretariat

Text version

• Shared Serviced Canada is responsible for Service Management and Delivery, and Procurement of Email, Data Centres, and Networks, as well as the Procurement of End-User Devices (Hardware).
• Partner Departments/Agencies are responsible for the Service Management and Delivery of End-User Devices (Hardware) and Applications (Software).
• Public Services and Procurement Canada is responsible for the Procurement of Applications (Software).
• Treasury Board of Canada Secretariat is responsible for the Policy and Standard Setting of Email, Data Centres, and Networks, End-User Devices (Hardware), and Applications (Software).

Legislative Framework

Shared Services Canada Act

• The Shared Services Canada Act establishes SSC's role to provide centralized administrative shared services to the Government of Canada, but does not specify which services should be offered;
• The Governor in Council may name the Minister responsible for SSC, set out the specific mandated services and identify the departments the Department may and must serve through orders‐in‐council; and
• The Shared Services Canada Act gives the Minister responsible for SSC enabling procurement authorities.

Shared Services Canada's Mandated Services through Orders-in-Council

SSC is mandated to provide shared IT services related to:

• Email;
• Data centres;
• Networks; and
• End‐user devices (e.g., laptops)

As part of these four mandate areas, SSC also plays a significant cyber security role, in close collaboration with other security departments and agencies.

Services provided to partners and customers are grouped into three categories:

• Complete email, data centre and networks services to 43 partner departments (including SSC);
• A subset of those services to 39 smaller departmental agencies; and
• End-user IT services to 84 mandatory departments and agencies.

Historical and Planned Spending

Departmental spending trend graph

Departmental spending trend graph – Text version

	2016-17	2017-18	2018-19	2019-20	2020-21	2021-22
Statutory	74,849,017	79,468,472	92,314,486	94,086,352	95,264,555	93,809,547
Voted	1,606,520,720	1,718,444,823	1,938,809,887	1,806,803,589	1,748,205,264	1,566,140,045
Total	1,681,369,737	1,797,913,295	2,031,124,374	1,900,889,941	1,843,469,819	1,659,949,592

Source: Departmental Plan 2019–2020

Our People

Regions and Branches

7,468 employees

Over 6 regions:

• West and North: 6% (421);
• Ontario: 4% (312);
• National Capital Region: 78% (5805);
• Atlantic: 6% (446); and
• Quebec: 6% (484).

Over 8 branches:

• Networks, Security, and Digital Services: 30% (2245);
• Data Centre Services: 23% (1685);
• Service Delivery Management: 16% (1155);
• Corporate Services: 13% (980);
• Project Management and Delivery: 5% (409);
• Chief Technology Officer Branch: 5% (395);
• Chief Financial Officer Branch: 4% (303); and
• Other—Strategy, Communications, Office of Audit Evaluations, etc.: 4% (296).

Source: Data from PeopleSoft as of September 30th (Workforce count) Not comparable with the FTE (Full-time Equivalent) count from Finance.

Graphs

Gender:

• Male: 66%*
• Female: 34%**

First Official Language:

• English: 61%
• French: 39%

How Old Are We?

Ages of employees	Shared Services Canada	Public Service Average
65 and over	1.7%	2.2%
55-64	19.4%	18%
45-54	31.4%	29.6%
35-44	27.8%	28%
25-34	14.2%	17.5%
Under 25	5.5%	4.8%

Average Age: 44.5***

Public Service Average:

*45%

**55%

***44.6

Where We Are Headed: Shared Services Canada 3.0

• Current IM/IT infrastructure has not kept pace with changing technology, which Canadians expect of their federal government.
  • For example, infrastructure to support employment insurance, maternity benefits, old age security, taxes, etc.
• SSC is moving toward an enterprise approach, which will:
  • Solidify network and security;
  • Equip and empower employees to collaborate; and
  • Support partner applications to better serve Canadians.
• This will require a close working relationship with the Treasury Board of Canada Secretariat, Public Services and Procurement Canada, and partner departments.

Where We Are Headed: Infographic

Shared Services Canada 3.0: An Enterprise Approach – Text Version

Current situation is overly complex, we have outdated tools and frequent outages. End state will result in an improved user Experience, Increased reliability and reduced risk. To get there we need to put users first, start small, test, learn early, standardize, scaled up and share. Our 3 priorities are Network and security, collaboration tools and application health. Our 3 building blocks to support our priorities are services, standards and the funding model. It starts with our people being engaged, enabled, empowered and accountable.

Senior Leadership

SSC has a President who serves as Deputy Head and has an Executive Vice-President.

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Our Branches

Chief Technology Officer Branch and Project Management and Delivery

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Network, Security and Digital Services

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Networks, Security and Digital Services is responsible for:

• The planning, design and operations of the Government of Canada IT network infrastructure;
• The management of cyber and IT security services to protect data and technology assets; and
• The digital services, including telecommunications services and digital communications solutions.

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Data Centre Services and Service Delivery and Management

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Chief Financial Officer Branch, Corporate Services, and the Office of Audit and Evaluation

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Strategy and Communications

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