After you apply

Request for reconsideration of a decision

There are 3 ways you can request a reconsideration:

Submit an appeal to the Social Security Tribunal of Canada

If you disagree with the new decision, you can contact the Social Security Tribunal (SST). The SST is an independent administrative tribunal. It is separate from Service Canada.

There are 2 ways to submit an appeal with the SST:

Need help communicating with the Social Security Tribunal

If you would like a representative to help you communicate with the Social Security Tribunal about your appeal, you need to

Complete section 9 of the Notice of Appeal – Income Security – General Division form

When you need to speak to your representative, call the Social Security Tribunal and provide your representative’s information

You must contact the Social Security Tribunal directly to change or cancel your representative.

Payment dates

If you are eligible for the Canada Pension Plan Disability benefit, you will receive a payment every month.

Deduct taxes from your CPP disability benefits

Taxes are not automatically deducted. You can ask to deduct federal income tax from your monthly payments through one of the following methods:

• by signing into your My Service Canada Account select ‘Change my tax deductions’ from the Canada Pension Plan section to start
• or
• by completing the Request for voluntary Federal Income tax Deductions CPP/OAS (ISP-3520) form and mailing it to us or dropping it off at a Service Canada office

If you do not ask for monthly tax deductions, you could owe income tax when you file your tax return.

T4 and NR4 tax information slips

Early each year, you will receive a T4 or NR4 tax slip showing the amount you received during the previous year. You must include this slip when filing your annual income tax return electronically or on paper.

T4 tax information slips are for residents of Canada, while NR4 tax information slips are for those living outside Canada.

How to get copies of your tax slips

With My Service Canada Account

You can view and print official copies of your tax information slips online through My Service Canada Account. Once you sign in, select ‘View tax slips’ from the Canada Pensions Plan section.

With the Canada Revenue Agency

You can access your T4 tax information slips online with the Canada Revenue Agency through the following services:

• My Account for individuals
  View and print your tax information online.
• Represent a Client
  Access tax information on behalf of someone else.
• Auto-fill my Return
  Certified software that automatically fills in parts of your electronic tax return.

If you have not registered to view them online, we will send your tax slip by mail in February of each year.

Reviewing your case

From time to time, we review cases to ensure that only eligible people receive disability benefits.

If your case is being reviewed, we may ask you to provide current medical and other information. Since everyone's medical condition and capacity to work is unique, each case is assessed individually.

Once we have assessed all the necessary information, we will decide to continue or stop paying your disability benefits. We will inform you of this decision in writing.

Volunteer and educational activities

If you are attending school or if you are volunteering, you must inform Service Canada if you:

• are doing any of these activities for a combined total of 15 hours a week or more, and
• have been doing these activities on a regular basis for 4 months or longer

School can include college, university, a trade or a technical training program, which can be attended in person or online.

The time you spend at school or in training includes all related activities like studying, researching, writing papers, and completing assignments.

You must also notify Service Canada if you complete a school, university, trade, technical training or rehabilitation program.

Service Canada recognizes the importance of volunteer work, education and training. Many of our beneficiaries can participate in volunteer work and education/training and continue to receive their CPP disability benefits. In some cases, these activities could demonstrate your capacity to work and could impact your eligibility for CPP disability benefits.

Examples

Working and earning money

You must contact Service Canada when you return to work, and once you have earned $7,100 (before tax) in 2025. Your disability benefits may be impacted by your gross (before tax) earnings.

• If you earn below $7,100 (before tax), this alone should not affect your disability benefits.
• If you earn between $7,100 and $20,153.09 (before tax), this may show that you are regularly capable of working and it may affect your disability benefits.
• If you earn $20,153.09 (before tax) or more, this demonstrates you are regularly capable of working and you will likely no longer qualify for disability benefits.

If you delay in contacting Service Canada when you earn more than the allowed amount, you may have to repay some of the CPP disability benefits.

Vocational rehabilitation program

If you are thinking of returning to work, a variety of services such as guidance, training, and job placement may be available.

Learn more about the vocational rehabilitation program.

Three-month work trial

If you return to work on a regular basis, you may be able to continue to receive your disability benefits for 3 months. This gives you and the CPP time to evaluate your ability to work regularly.

When your benefit(s) could stop

The disability benefit is meant to replace some of your employment income for as long as your disability stops you from working at any job on a regular basis.

Your disability benefit will stop if you:

• you are capable of working on a regular basis
• you are no longer disabled
• you turn 65
• you die

When a disability benefit is cancelled, any related children's benefits are also cancelled.