Board Member Complaint Resolution Process

The Parole Board of Canada (PBC) has a duty to accommodate and respond to complainants who raise concerns with the Professional Standards Section (PSS).

PBC Board members are held to high standards of conduct, as specified in the Board Members’ Code of Professional Conduct (Board Members’ Code).

The PBC’s Board Member Complaint Resolution Process addresses concerns regarding alleged behaviour inconsistent with the Board Members’ Code. It also establishes procedures and timelines in addressing a complaint.

A complaint may only be submitted about a Board member in relation to:

• Professional conduct;
• Security protocols;
• Inappropriate use of PBC resources and assets; and
• Collegiality

Submitting a complaint under the Parole Board of Canada’s Board Member Complaint Resolution Process

To file a complaint, complete and submit the Board member complaint form.

Please include as much information as possible to help us assess the issues in the complaint.

A written complaint must contain the following information:

1. The complainant’s name;
2. The name of the person(s) against whom the allegation(s) is/are made;
3. A clear and detailed description of the allegation(s) being made (including where and when the event allegedly took place, the sequence of events, timeframe, etc.);
4. Any documentation which corroborates the allegation(s) made in the complaint;
5. The names of any other parties involved (i.e., witnesses to the alleged event), if applicable; and
6. The desired resolution outcome you are seeking.

Once you have completed the Board member complaint form, send it either of the following ways:

By email: Professional_Standards-Normes_professionnelles@PBC-CLCC.GC.CA

By mail:
Board Member Secretariat – Professional Standards
Parole Board of Canada
410 Laurier Avenue West
Ottawa, Ontario
K1A 0R1

Upon receipt of your complaint, the PBC will provide you with an acknowledgement within 10 business days.

If you have questions about the process, or require help completing the Board member complaint form, contact us at Professional_Standards-Normes_professionnelles@PBC-CLCC.GC.CA.