PacifiCan's service standards

PacifiCan's commitment is to provide you with quality service. When you contact any of our offices, you will find knowledgeable and courteous staff who are dedicated to meeting your business information needs. You can expect our staff to adhere to the following service standards:

Transfer Payment Program

1. PacifiCan will contact a client within 12 business days (90% of the time) following a preliminary review of a written funding request.

2. PacifiCan will provide a funding decision to a client within 90 business days (90% of the time) of receiving a complete funding proposal. If the 90-day standard will not be met on a project, the client will be contacted on the delay.

3. PacifiCan will provide a payment claims instruction package to the client within 10 business days (95% of the time) of receiving an accepted Letter of Offer from the client.

4. PacifiCan will issue a claim payment cheque within 15 business days (95% of the time) of receiving a complete claim, including all required claim information, from the client.

Web inquiries

5. PacifiCan will reply to inquiries received through the departmental website within 2 business days for a routine response, and 5 business days for a more detailed response.

Our commitment

PacifiCan is committed to providing clients with quality service. If you would like to talk to us about the services you received from us, please contact us. If, for any reason, you are not satisfied with our service, we encourage you to let us know.