National Defence and Canadian Armed Forces Ombudsman
We work to ensure the Department of National Defence (DND) and the Canadian Armed Forces (CAF) are fair in treating serving and former CAF members, DND employees, Cadets, family members, and other constituents. We seek to protect their access to the programs, services, and resources that can contribute to their well-being. In addition, we study and recommend ways to make these programs better.
We are independent of the military chain of command and civilian management. If you are a member of the Defence community and you feel the DND or the CAF has treated you unfairly or if you have any questions, we are ready to help.
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Educational information
Information and Frequently Asked Questions.
Reports, news, letters and statistics
Investigative reports and progress updates, Ombudsman reports, annual reports and statistics, news releases, letters and statements, Ombudsman messages.
How we help
How we help, who we help, what happens when you contact us, sample cases and videos.
Information about our office
The Ombudsman, our Mandate, Ombudsman's Advisory Committee, Parliamentary Committee Appearances, upcoming and past visits, Video Gallery, access to information and privacy, transparency.
Top 5 requested topics:
New Report: Defending Wellness
A systemic investigation of the Canadian Armed Forces’ health care complaint process. It looks at how the CAF handles members’ health care complaints and identifies instances of unfairness and inequity.
Final salute: Reflections and farewell from your Ombudsman
Our national security depends on ensuring the fair treatment of our military members and their families. This can only be achieved with the ongoing and improved support from our government, regardless of which party is in power.
New Report: Getting Redress Right
A systemic investigation into the inequities CAF members face when they have limited or no grievances rights.
Contact us
We are ready to help.
- Call us toll-free at 1-888-828-3626
- Submit a question or complaint through our secure online form
- Live chat with an agent 8 am to 5 pm ET Monday to Friday
- Book a phone call with an agent
- Email an agent for information or assistance
- Email for general office inquiries
- Email media relations
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Mailing address
Office of the Ombudsman
100 Metcalfe Street 12th Floor
Ottawa, Ontario
K1P 5M1
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