Interim Federal Health Program – Information for health care professionals in Canada
Health care providers registered with Medavie Blue Cross provide services and products to Interim Federal Health Program (IFHP) beneficiaries.
1. Become a Medavie Blue Cross registered provider
You can register either:
Need help? Call Medavie Blue Cross at 1-888-614-1880 (6 am to 9 pm EST, Monday to Friday).
2. Determine client eligibility
You must verify that a client is eligible for IFHP coverage with Medavie Blue Cross before providing a service or product each time you see that individual, as eligibility may cease at any time.
Check if they’re covered:
- through the secure provider web portal
- by calling Medavie Blue Cross at 1-888-614-1880
Use these resources to help you navigate the portal and provide services to beneficiaries:
- Information Handbook for In Canada Health-care Professionals (PDF, 1.91 MB)
- ePay Submission Guide (2024) (PDF, 3.09 MB)
Note that it takes at least two business days for coverage to be activated in the Medavie Blue Cross system after it is issued. Beneficiaries are still eligible during this time. Providers can consult the IFHP Information Handbook for Health Care Professionals (see above) for services sought during this two-day period.
3. Submit a claim and receive payment
You must not charge beneficiaries for services or products covered under the IFHP. You must directly bill the IFHP through Medavie Blue Cross. Claims can be submitted electronically via the provider web portal, by mail or by fax to 506-867-3841.
The IFHP does not cover the cost of health-care services or products that a person may claim (even in part) under a public or private health insurance plan. The IFHP does not coordinate benefits with other insurance plans/programs so co-payments aren’t possible.
Before you provide treatment
Ask beneficiaries if they are eligible for any private or public health insurance program or plan that covers the service or product. If the beneficiary has another plan or program, you can’t be reimbursed by the IFHP. It doesn’t matter how much of the claim is covered by that insurance.
See the IFHP Benefit Grids for the description of benefits covered.
After you provide treatment
Get the beneficiary to sign the claim form. You can then:
Submit a claim to Medavie Blue Cross:
- Online
- By mail
Interim Federal Health Program
Medavie Blue Cross
644 Main St. PO Box 6000
Moncton, NB E1C 0P9 - Or fax
506-867-3841
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