Client service survey 2020

Ottawa, March 18, 2020 – If Immigration, Refugees and Citizenship Canada (IRCC) made a decision on your application in 2019, you may get an email inviting you to take a client service survey.

About the survey

To improve our services, IRCC is collecting feedback from randomly selected clients who received a decision on their application in 2019.

From March 18 to April 15, 2020, you may receive an email asking you to take part in a survey about your experience with IRCC, and to see if our services met your expectations. The email will be sent by the research firm Advanis.

Completing the survey is voluntary. Your participation will be kept confidential. What you tell us won’t affect any past, current or future application with IRCC.

Service excellence is a priority for us. That is why we are working on a number of initiatives aimed at improving your experience. This survey will help us identify emerging trends and issues in client satisfaction, and allow us to more accurately make improvements.

If you don’t get an invitation to take the survey, we welcome your input and encourage you to submit feedback.

More information about the invitation to take the survey:

• The email will be sent from survey+irccclient2020@advanis.net and the link to the survey inside the email will start with http://surveys.advanis.ca/ircc.
• The email will not have any attachments.
• The invitation email and the survey itself will not ask for any personal information, financial information or payment.

If you think the email looks suspicious, visit our website to learn more about email scams, or delete the email.