How we use advanced analytics, automation and other technologies: Immigration, Refugees and Citizenship Canada

We’re using new technologies, including advanced analytics and automation, to help process applications faster and reduce wait times for clients.

As more people want to come to Canada, our immigration system must adapt to better meet the needs of our country and of newcomers. Without the help of these technologies, we would see increases to our processing times and an impact on the high-quality client service we strive for. Advanced analytics and automation help streamline processing for a better client experience by

making some positive decisions on routine cases
sorting applications to be assigned to officers based on required expertise
identifying applications that could need additional checks
creating notes that summarize basic information for officers
helping us respond to client emails and enquiries

We also use simpler technologies that organize data for officers from within our databases and from our partners. This helps officers access the information they need to process applications more easily and efficiently.

Advanced analytics and automation for processing applications

How these technologies help officers process applications

Using technology responsibly

How we review and assess automated and advanced analytics technologies to ensure we use them responsibly

Processing aids

Tools our officers use to gather information and manage their workload

Tools that protect the security of our immigration system

Advanced analytics-based tools to help maintain program integrity for the security of all Canadians

Uses of technology across the department

How we use these tools across different areas of our daily work