Refunds for IPRMS payments at local offices

Refunds for IPRMS payments accepted at local offices will be issued centrally by NHQ.Payments made online by credit card will be refunded to the same credit card, where possible. Payments made at Canadian financial institutions will be refunded by cheque. The following explains the refund process:

The local office triggers the refund process in GCMS. Instructions on how to record refunds in GCMS are available to GCMS users in the section:

1. The local office triggers the refund process in GCMS. Instructions on how to record refunds in GCMS are available to GCMS users in the section: IMMIGRATION SPECIFIC, Fees,To record a fee refund of the GCMS Online Help screen
2. The local office completes the standard refund form (PDF, 193.18KB) and signs section 20 of the refund form.
3. The refund form and copy of the IPRMS receipt must be sent to IPRMS Production
4. The Revenue Accounting team in NHQ will process the refund within three to four weeks and confirm to the local office that the refund was issued. It is the responsibility of the local offices to follow-up if there is no confirmation from the Revenue Accounting team beyond processing delays.

Only the office that reserves a receipt can allocate that receipt or initiate its refund. This means that if a receipt is cost recovered at a case processing centre (CPC), it must be allocated by that CPC before the file is transferred to the local office. Refunds that need to be done on a receipt that was reserved at a CPC rather than a local office will need to be sent back to the CPC for processing.