Contact Canadian Government Annuities

Online

You can complete the following tasks online:

• download the Designation / Change of Beneficiary form
• download the Designation / Revocation of Beneficiary form

By phone

You can complete the following tasks by calling:

• request direct deposit or change direct deposit information
• change your mailing address
• get a missing tax slip
• report the death of an annuitant
• get guidance on power of attorney process

You will need your Annuity Contract Number or your Social Insurance Number.

If you are calling about direct deposit, you will also need:

• the name and number of your bank or financial institution
• the number of the branch where you have your account
• your bank account number

Canada and the United States toll-free: 1-800-561-7922
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside Canada and the United States: 1-506-548-7972 (Long-distance charges apply)
Hours of operation: Monday to Friday from 7 am to 7:30 pm Eastern time.
Closed statutory holidays.

By mail

You can complete the following tasks by mail:

• designate, revoke or change annuities beneficiary
• send power of attorney documents
• request direct deposit or change direct deposit information
• change your mailing address
• get a missing tax slip
• report the death of an annuitant
• upon receiving the certificate of identity you must return it dually completed, along with any other requested documents

Canadian Government Annuities Branch
Service Canada
PO Box 12000
Bathurst NB  E2A 4T6

Note: Service Canada Centres are unable to answer your questions about individual or group annuities.