International Conflict Resolution Day 2021: ICCM is here to help members navigate difficult situations today, and everyday

October 18, 2021 – Defence Stories

The ability to work in a healthy, safe and respectful workplace is the right of every Defence Team member. Each year, International Conflict Resolution Day (ICRD) is observed on the third Thursday in October, offering Defence Team members a natural opportunity to take stock of the conflict resolution resources available in case they, a colleague, or a subordinate are in need.

The Integrated Conflict and Complaint Management (ICCM) team is available to help Defence Team members resolve workplace conflicts or complaints they may be facing, as well as give chains of command better awareness of the workplace climate and potential systemic issues within their fields.

Additionally, ICCM is helping to modernize the way the Department of National Defence (DND) and Canadian Armed Forces (CAF) deal with conflict and complaint resolution through ongoing updates to harassment and resolution tools and policies, online training opportunities, and initiatives to streamline the Grievance process.

ICCM services are available to all serving members of the CAF. In addition, all DND public service employees can access local Conflict and Complaint Management Services (CCMS) for Alternative Dispute Resolution, assistance with workplace conflicts where CAF members are involved, and to obtain specialized training in conflict resolution skills and strategies.

Wondering how you can use ICCM’s services?

Simply reach out to one of the sixteen different CCMS offices located across Canada! Our agents can provide local information, guidance and support in order to help resolve your conflict or complaint. The CCMS offices are designed to assist you to resolve conflicts early, locally and informally, and provide the tools necessary to create and sustain healthy and safe workplaces.

The health, wellness and safety of our Defence Team is a top priority within the DND/CAF. Harassment, grievance, or failure to uphold human rights in any form is incompatible with the values and culture of National Defence. To find out more about ICCM’s services and support to Defence Team members, visit the Integrated Conflict and Complaint Management Program web page.