How we do it - Canadian Forces Housing Agency Annual Report 2018-2019

CFHA actively engages with its strategic partners in order to achieve objectives. We ensure that communications are open and transparent. We promote a culture of trust and collaboration by sharing information, and by:

Being proactive and action oriented.
Raising awareness and building support for the housing program.
Facilitating the exchange of knowledge and experience across the Agency.

We leverage our partners’ expertise and input; their experience and knowledge contribute to our business decision process. We have a wide range of housing partners, some are within the DND and others are outside of the Department.

We engage with stakeholders. We want them to be aware of our progress and future plans, but also to obtain their feedback and input. Through engagement we gather important information that helps us to evaluate our services and realign processes when needed. Our stakeholders can provide feedback through different channels including:

Living Accommodation Board.
DND/CAF Ombudsman.
Local town halls.
Canadian Forces Morale and Welfare Services.
Military Family Resources Centres.
Stars of CFHA, a recognition program which requires the occupant to nominate a CFHA employee.

CFHA and Defence Construction Canada employees at a housing program meeting.

Our engagement allows us to contribute to and support a strong sense of family and community for CAF members.

Our employees participated in various training activities to stay engaged, knowledgeable and innovative in the delivery of housing and customer services. In the last fiscal year, many of our employees have:

Attended wellness sessions (mindfulness).
Received various recognition awards.
Received training on harassment prevention in the workplace.
Embraced a virtual work place and adopted flexible work arrangements.

By continuously investing in our people, consulting with experts and collaborating with partners, we evolved to meet the needs of CAF members and their families.

2018 Stars of CFHA recipients – HSC Borden: Angélique, Sherrall, Sandra, Kelly-Lynne, Kayla, Debbie, Kimberly, André, Darlene, Robert and Denese.

Stars of CFHA 2018 – Donna, HSC Edmonton

Tania receiving her VCDS Commendation from Colonel Gros-Jean

On November 22, 2018, in Cold Lake, Alberta, Colonel Gros-Jean, Commander Canadian Armed Forces Real Property Operations Group, presented a Commendation from the Vice Chief of Defence Staff to Tania.

On December 8, 2018, CFHA’s Yellowknife Housing Service Centre employee, Evelyn, was presented the Polar Medallion. The Polar Medallion was created with the support of the local Yellowknife Legion, Vincent Massey Branch 164, and Yellowknife Military Family Resource Centre. It recognizes the sacrifices made by families and loved ones who support military members during their unique Northern posting. The Polar Medallion is presented to supporting individuals of serving military members and veterans who embody the values of Honour, Love and Respect. A symbol of appreciation, gratitude, and respect for the ongoing support a member receives from their loved ones.

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How we do it - Canadian Forces Housing Agency Annual Report 2018-2019

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