DAOD 6002-1, Management of Information Technology

Introduction
Definitions
Overview
Responsibilities
References

1. Introduction

Date of Issue: 2012-04-18

Application: This DAOD is a directive that applies to employees of the Department of National Defence (DND employees) and an order that applies to officers and non-commissioned members of the Canadian Armed Forces (CAF members).

Approval Authority: Assistant Deputy Minister (Information Management) (ADM(IM)) / Chief Information Officer (CIO)

Enquiries: Director Defence Information Management Planning (DDIMP)

2. Definitions

communication and information system (système de communication et d'information)

Has the same meaning as in DAOD 6002-0, Information Technology.

information management (gestion de l'information)

Has the same meaning as in the Treasury Board Policy on Information Management

information technology (technologies de l'information)

Has the same meaning as in the Treasury Board Directive on Management of Information Technology.

operational authority (autorité opérationelle)

Has the same meaning as in DAOD 6002-0, Information Technology.

security authority (autorité de sécurité)

Has the same meaning as in DAOD 6002-0, Information Technology.

technical authority (autorité technique)

Has the same meaning as in DAOD 6002-0, Information Technology.

3. Overview

Context

3.1 The Profile of GC Information Technology Services provides a common vocabulary for the discussion of information technology (IT) processes and services. Effective and efficient management of these processes and services requires that clear accountability for each be identified.

3.2 Government of Canada (GC) policy establishes the minimum standard for how IT is to be managed; however, departments are expected to provide interpretation and expansion when addressing their own unique requirements.

3.3 This DAOD is part of the DND and CF IM and IT Policy Framework and should be read in conjunction with other relevant ADM(IM) policies, instructions, directives, standards and guidance.

Objective

3.4 The objective of this DAOD is to establish the roles and responsibilities necessary for the management, delivery and support of IT.

Expected Results

3.5 The expected results of this DAOD are the following:

improved clarity, consistency and timeliness of IT direction;
accelerated decision making for IT management issues; and
increased accountability for the implementation and delivery of IT processes and services.

4. Responsibilities

Responsibility Table

4.1 The following table identifies the responsibilities associated with this DAOD:

The …	is or are responsible for …
ADM(IM) offices of primary interest (OPIs) listed in paragraph 4.2	ensuring the effective and efficient implementation and maintenance of the IT programme management areas, processes or services they are assigned; developing and recommending for ADM(IM) approval any guidance or direction that is required by the DND and the CAF; acting as subject matter experts within their area of responsibility, and acting as advisors to the DND and the CAF within that role.
level one (L1) advisors	integrating IT solutions and services into the enterprise architecture; overseeing compliance in their organizations with DND, CAF and L1 advisor policies, directives and standards relating to IT; informing the ADM(IM) on issues and requirements relating to IT, including non-standard IT requirements and any that overlap with the functional areas of other L1 advisors; and reporting any results or standards to ADM(IM) for assessment and promulgation when representing the IT interests of their organizations with other government departments, agencies and allies.
operational authority	identifying the strategic goals for a communication and information system (CIS); identifying and prioritizing operational requirements for a CIS; identifying operational restoration priorities for a CIS; and identifying priorities for the operational use of a CIS capability.
technical authority	identifying technical requirements for a CIS; delivering technology and applications to satisfy operational, technical and security requirements; providing IT advice and recommendations to the operational authority and the security authority; developing standard operating procedures for the technical administration of a CIS; managing CIS configuration and assets; maintaining predetermined service levels; and preparing disaster recovery plans and restoring operations in accordance with operational authority priorities.
security authority	assessing risk specific to a CIS that is within their area of responsibility; identifying CIS security and audit requirements; and providing IT security advice and recommendation to the operational authority and the technical authority.
DND employees and CAF members	complying with all GC, DND and CAF policies, instructions, directives and standards in respect of IT.

IT Areas of Responsibility

4.2 The following table identifies the assignment of areas of responsibility for IT:

IT Type	IT Category	IT Sub-Category	OPI
IT processes	IT programme management processes	IT governance	Director General Information Management Strategic Planning (DGIMSP)
		IT planning	DGIMSP
		IT strategy	DGIMSP
		IT project management	Director General Information Management Project Delivery
	IT service delivery and support processes	service and help desk	DGIMSP
		incident management	DGIMSP
		problem management	DGIMSP
		change management	DGIMSP
		release management	DGIMSP
		configuration management	DGIMSP
		service level management	DGIMSP
		IT financial management	DGIMSP
		availability management	DGIMSP
		capacity management	DGIMSP
		IT service continuity management	DGIMSP
		IT security management	Director General Information Management Operations (DGIMO)
IT services	distributed and production computing services	workstation service	Director General Information Management Technology (DGIMT)
		desktop and office productivity suite	DGIMT
		workgroup collaborative service	DGIMT
		email and directory service	DGIMT
		GC corporate- and programme-specific applications	Director General Enterprise Application Services (DGEAS)
		file and print service	DGIMT
		remote access	DGIMT
		utility computing services	DGIMT
		dedicated application hosting and management services	DGIMT
		facilities management services	DGIMT
	application and database development and maintenance services	application development and maintenance services	DGEAS
		database development and maintenance services	DGEAS
		deployment services	DGIMT
		integration services	DGIMT
		engineering and testing services	DGIMT
		certification and release services	DGIMT
	telecommunications (data and voice) services	data network infrastructure service	DGIMT
		data network infrastructure service (classified)	DGIMO
		inter and intra data centre network services	DGIMT
		inter and intra data centre network services (classified)	DGIMO
		voice network services	DGIMT
		voice network services (classified)	DGIMO
		call centre services	DGIMT
		communications security (COMSEC)	DGIMO

5. References

Acts, Regulations, Central Agency Policies and Policy DAOD

Policy on Information Management, Treasury Board
Policy on Management of Information Technology, Treasury Board
Directive on Management of Information Technology, Treasury Board
Profile of GC Information Technology Services, Treasury Board
DAOD 6002-0, Information Technology

Other References

DAOD 6000-0, Information Management and Information Technology
DAOD 6003-0, Information Technology Security
DAOD 6003-1, Information Technology Security Programme
DND and CF IM and IT Policy Framework
IM Policy Instruments

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Date modified:: 2017-06-05

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DAOD 6002-1, Management of Information Technology

Table of Contents

1. Introduction

2. Definitions

3. Overview

Context

Objective

Expected Results

4. Responsibilities

Responsibility Table

IT Areas of Responsibility

5. References

Acts, Regulations, Central Agency Policies and Policy DAOD

Other References

Page details