DAOD 3009-0, Quality of Materiel and Services

Table of Contents

1. Introduction
2. Definitions
3. Policy Direction
4. Consequences
5. Authorities
6. References

1. Introduction

Date of Issue: 2003-08-15

Date of Last Modification: 2025-01-10

Date of Last Review: 2025-01-10

Application: This DAOD is a directive that applies to employees of the Department of National Defence (DND employees) and an order that applies to officers and non-commissioned members of the Canadian Armed Forces (CAF members).

Supersession:

• DAOD 3009-1, Quality Management
• DAOD 3009-2, Government Quality Assurance (GQA)
• A-QA-193-001/AG-001, DND Quality Assurance Program, Volume 1, Concepts, Principles and Relationships

Approval Authority: Assistant Deputy Minister (Materiel) (ADM(Mat)).

Enquiries:

• Director General Materiel Systems and Supply Chain (DGMSSC) (for policy)
• Director Quality Assurance (DQA) (for service and delivery)

2. Definitions

materiel(matériels)

All public property, other than real property, immovables and money, provided for the Canadian Forces or for any other purpose under the National Defence Act, and includes any vessel, vehicle, aircraft, animal, missile, arms, ammunition, clothing, stores, provisions or equipment so provided. (Subsection 2(1) of the National Defence Act)

national quality assurance authority; NQAA (autorité nationale pour l’assurance de la qualité; ANAQ)

The military service, government agency or organization within a NATO member state or Partnership for Peace country identified as an authority for NATO quality assurance matters.

Note: There may be more than one designated national quality assurance authority within a NATO member state or Partnership for Peace country. (Defence Terminology Bank record number 29667)

quality (qualité)

The degree to which a set of inherent characteristics of an object fulfils requirements.

Note: The quality of an organization’s products and services is determined by the ability to satisfy customers and the intended and unintended impact on relevant interested parties. (Defence Terminology Bank record number 697003)

service (service)

An activity performed or capability provided by one entity to address an identified need of another entity. (Defence Terminology Bank record number 697009)

3. Policy Direction

Interpretation

3.1 In this DAOD:

• “quality assurance” refers to part of quality management focused on providing confidence that quality requirements will be fulfilled.
• “quality management” can include establishing quality policies and quality objectives, and processes to achieve these quality objectives through quality planning quality assurance, quality control, and quality improvement.
• “quality management system” refers to set of interrelated or interacting elements of an organization to establish policies and objectives, and processes to achieve those objectives regarding quality. A quality management system (QMS) comprises activities by which the organization identifies its objectives and determines the processes and resources required to achieve desired results.

Context

3.2 The DND and the CAF procure a wide range of materiel and services from suppliers. The complexity, costs and risks associated with such procurements require emphasis on performance, quality and reliability to ensure the resulting deliverables are safe, available, fit for service and comply with applicable statutes, regulations, policies, orders and directives.

3.3 The principles of quality management provide the framework for DND and CAF for management excellence related to projects, activities, policies, plans, and programs, as appropriate. Applying quality management principles from the establishment of the requirement to disposal from CAF inventory or during the provision of a service, establishes confidence in the integrity of such materiel and services and ensures that contractual requirements related to quality are met. The application of quality management principles by DND and CAF constitutes Government Quality Assurance (GQA).

Quality Management System

3.4 The system approach to quality management is based on the International Organization for

Standardization (ISO) 9000 series of standards and provides a means for DND and the CAF to ensure that the quality management principles are implemented.

3.5 DND and CAF organizations and units should develop QMSs, as appropriate, in accordance with the ISO 9000 series of standards, commensurate with the criticality and risks associated with the function of the organization.

Policy Statement

3.6 The DND and the CAF are committed to:

1. ensuring that all materiel and services procured are safeguarded, available, fit for service and comply with applicable statutes, regulations, international arrangements, policies, instructions, orders and directives from conception to divestment;
2. employing the principles of quality management throughout all procurement, project or program management phases; and
3. encouraging the development and maintenance of QMSs for all DND and CAF organizations commensurate with the criticality and risks associated with functions of the organization.

Requirements

3.7 The DND and the CAF must:

1. ensure that the quality management principles (ISO 9000:2015, Quality Management Systems 2.3) are considered into every aspect of:
   1. research and development;
   2. obsolescence management; and
   3. acquisition and support of materiel throughout its entire life cycle;
2. use internationally recognized quality management standards in contracting for materiel and services;
3. ensure suppliers have in place a QMS and if not, require suppliers to implement and maintain one commensurate to the risks involved, and validate that they are committed to continual improvement;
4. perform GQA, incorporating risk-based analyses on materiel and services provided by internal and external DND suppliers;
5. analyse and act upon feedback provided by users on the in-service performance of materiel and services provided by suppliers;
6. harmonize quality management procedures and practices with North Atlantic Treaty Organization (NATO) and other military organizations; and
7. develop QMSs for organizations where merited, by an assessment of the criticality and risks associated with functions of the organization, in accordance with the ISO 9000 series of standards.

4. Consequences

General

4.1 Should clarification of the policy statement, requirements or authorities set out in this DAOD be required, DND employees and CAF members may seek direction through their channel of communication or chain of command, as appropriate. The anticipated results set out in the policy statement may not be achieved by the DND and the CAF if the requirements specified in this DAOD are not properly implemented. Not achieving the anticipated results could affect the ability of the DND and the CAF to ensure that the CAF is prepared to undertake missions for the protection of Canada and Canadians and the maintenance of international peace and stability.

5. Authorities

Authority Table

5.1 The following table identifies the authorities associated with this DAOD:

6. References

Acts, Regulations, Central Agency Policies and Policy DAOD

• Defence Production Act
• Department of Public Works and Government Services Act
• Financial Administration Act
• National Defence Act
• Policy on the Planning and Management of Investments, Treasury Board
• Directive on the Management of Materiel, Treasury Board
• Directive on the Management of Procurement, Treasury Board
• Supply Manual Annex 1.1.2 Section B 1.1.2.2: Division of Responsibilities between PWGSC and DND for the Quality Assurance of Materiel and Services, Public Service and Procurement Canada
• DAOD 1000-4, Policy Framework for Materiel and Asset Management

Other References

• DAOD 3000-0, Materiel Acquisition and Support
• DAOD 3003-0, Controlled Technology Access and Transfer
• DAOD 3003-1, Management, Security and Access Requirements Relating to Controlled Goods
• DAOD 3003-2, Management, Security and Access Requirements Relating to Dual-Use Goods
• DAOD 3005-0, Materiel Sustainment
• DAOD 3035-0, Materiel Assurance
• Canadian Defence Policy
• ISO 9000 series of standards (available in English only)
• AQAP 2070, NATO Mutual Government Quality Assurance (GQA)
• STANAG 4107, NATO Mutual Acceptance of Government Quality Assurance and Usage of the Allied Quality Assurance Publications
• Defence Resource Management Information System (DRMIS)
• A-LM-184-001/JS-001, Special Instructions – Repair and Overhaul Contractors
• A-LM_007-100/AG-001, Supply Administration Manual (SAM)
• Quality Assurance Concept of Operations, webpage
• Director Quality Assurance, intranet site
• ADM Mat Business Functions Materiel Management, intranet site
• Procurement Administration Manual 1.3, Roles and Responsibilities of DND Procurement Authorities, Project Managers, Technical Authorities, and Directorate of Quality Assurance in the Procurement Process, ADM(Mat) intranet site