DAOD 3009-0, Quality of Materiel and Services

Table of Contents

  1. Introduction
  2. Definitions
  3. Policy Direction
  4. Consequences
  5. Authorities
  6. References

1. Introduction

Date of Issue: 2003-08-15

Date of Last Modification: 2025-01-10

Date of Last Review: 2025-01-10

Application: This DAOD is a directive that applies to employees of the Department of National Defence (DND employees) and an order that applies to officers and non-commissioned members of the Canadian Armed Forces (CAF members).

Supersession:

Approval Authority: Assistant Deputy Minister (Materiel) (ADM(Mat)).

Enquiries:

2. Definitions

materiel(matériels)

All public property, other than real property, immovables and money, provided for the Canadian Forces or for any other purpose under the National Defence Act, and includes any vessel, vehicle, aircraft, animal, missile, arms, ammunition, clothing, stores, provisions or equipment so provided. (Subsection 2(1) of the National Defence Act)

national quality assurance authority; NQAA (autorité nationale pour l’assurance de la qualité; ANAQ)

The military service, government agency or organization within a NATO member state or Partnership for Peace country identified as an authority for NATO quality assurance matters.

Note: There may be more than one designated national quality assurance authority within a NATO member state or Partnership for Peace country. (Defence Terminology Bank record number 29667)

quality (qualité)

The degree to which a set of inherent characteristics of an object fulfils requirements.

Note: The quality of an organization’s products and services is determined by the ability to satisfy customers and the intended and unintended impact on relevant interested parties. (Defence Terminology Bank record number 697003)

service (service)

An activity performed or capability provided by one entity to address an identified need of another entity. (Defence Terminology Bank record number 697009)

3. Policy Direction

Interpretation

3.1 In this DAOD:

Context

3.2 The DND and the CAF procure a wide range of materiel and services from suppliers. The complexity, costs and risks associated with such procurements require emphasis on performance, quality and reliability to ensure the resulting deliverables are safe, available, fit for service and comply with applicable statutes, regulations, policies, orders and directives.

3.3 The principles of quality management provide the framework for DND and CAF for management excellence related to projects, activities, policies, plans, and programs, as appropriate. Applying quality management principles from the establishment of the requirement to disposal from CAF inventory or during the provision of a service, establishes confidence in the integrity of such materiel and services and ensures that contractual requirements related to quality are met. The application of quality management principles by DND and CAF constitutes Government Quality Assurance (GQA).

Quality Management System

3.4 The system approach to quality management is based on the International Organization for

Standardization (ISO) 9000 series of standards and provides a means for DND and the CAF to ensure that the quality management principles are implemented.

3.5 DND and CAF organizations and units should develop QMSs, as appropriate, in accordance with the ISO 9000 series of standards, commensurate with the criticality and risks associated with the function of the organization.

Policy Statement

3.6 The DND and the CAF are committed to:

  1. ensuring that all materiel and services procured are safeguarded, available, fit for service and comply with applicable statutes, regulations, international arrangements, policies, instructions, orders and directives from conception to divestment;
  2. employing the principles of quality management throughout all procurement, project or program management phases; and
  3. encouraging the development and maintenance of QMSs for all DND and CAF organizations commensurate with the criticality and risks associated with functions of the organization.

Requirements

3.7 The DND and the CAF must:

  1. ensure that the quality management principles (ISO 9000:2015, Quality Management Systems 2.3) are considered into every aspect of:
    1. research and development;
    2. obsolescence management; and
    3. acquisition and support of materiel throughout its entire life cycle;
  2. use internationally recognized quality management standards in contracting for materiel and services;
  3. ensure suppliers have in place a QMS and if not, require suppliers to implement and maintain one commensurate to the risks involved, and validate that they are committed to continual improvement;
  4. perform GQA, incorporating risk-based analyses on materiel and services provided by internal and external DND suppliers;
  5. analyse and act upon feedback provided by users on the in-service performance of materiel and services provided by suppliers;
  6. harmonize quality management procedures and practices with North Atlantic Treaty Organization (NATO) and other military organizations; and
  7. develop QMSs for organizations where merited, by an assessment of the criticality and risks associated with functions of the organization, in accordance with the ISO 9000 series of standards.

4. Consequences

General

4.1 Should clarification of the policy statement, requirements or authorities set out in this DAOD be required, DND employees and CAF members may seek direction through their channel of communication or chain of command, as appropriate. The anticipated results set out in the policy statement may not be achieved by the DND and the CAF if the requirements specified in this DAOD are not properly implemented. Not achieving the anticipated results could affect the ability of the DND and the CAF to ensure that the CAF is prepared to undertake missions for the protection of Canada and Canadians and the maintenance of international peace and stability.

5. Authorities

Authority Table

5.1 The following table identifies the authorities associated with this DAOD:

The … has or have the authority to …
ADM(Mat)
  • approve and issue orders and directives for implementing the quality policy; and
  • issue materiel quality assurance policies, instructions, directives and guidelines.

Level one advisors with materiel responsibility

  • advise and oversee changes made to the quality policy;
  • direct the implementation of the quality policy within their respective organizations; and
  • issue instructions and directives to determine operational requirements relevant to materiel and services quality assurance.
DGMSSC
  • approve and issue instructions on implementing the quality policy;
  • advise and oversee quality management, including national-level issues, objectives and targets; and
  • fulfil the duties of:
    • Quality Assurance Authority for domestic defence goods and services in accordance with the Division of responsibilities between DND and Public Services and Procurement Canada for the quality assurance of materiel and services; and
    • National Quality Assurance Authority (NQAA) when a delegation for quality assurance services with an allied nation is involved.
ADM(Mat) directors general with equipment program management responsibilities
  • control and direct the policy on quality assurance for the material and services under their responsibility;
  • issue materiel quality assurance instructions, directives and guidelines for the material and services under their responsibility; and
  • develop and maintain a QMS for all organizations commensurate with the criticality and risks associated with the organization’s function.
DQA
  • act as the centre of expertise for quality management with a primary focus on ADM(Mat) led procurements, projects and in-service support activities throughout the materiel entire life cycle;
  • advise the whole of the DND and the CAF commensurate to the priorities at hand and the resources available with a secondary focus on quality management;
  • provide GQA services at source (i.e. at suppliers sites) on the contracts under the purview of ADM(Mat) that includes the required quality clauses;
  • act with suppliers of materiel and services to strengthen their QMSs prioritized on risk;
  • act with international quality committees to ensure that the DND and the CAF interests are considered in the development of quality standards with the aim of harmonizing international quality practices and procedures; and
  • establish mutual agreements with other nations for the conduct of GQA.
DND employees, CAF members, embedded contractors and other Government Department Employees working in a DND or CAF facility and who are users of materiel and services
  • oversee the implementation of the principles of quality management for applicable DND and CAF projects, activities, policies, plans, and programs for which they are responsible; and
  • advise DQA on feedback, through their chains of command, in respect of the performance and suitability of materiel and services used in the performance of their duties.

6. References

Acts, Regulations, Central Agency Policies and Policy DAOD

Other References

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