Onboarding with a personal computer

This guide offers onboarding instructions without a mobile smartphone to login to the Defence 365 (D365) platform. A landline telephone can be used as an alternate authentication method. This guide is helpful for those who are working in a secure zone and cannot use their mobile device for authentication.

Note: on personal computers, the Microsoft Teams desktop app will not work. You must use the Microsoft Teams web application in your browser.

Onboarding with a PC and Landline Telephone

1. Sign into Defence 365. It is recommended to have Microsoft Edge or Google Chrome installed and use it for the onboarding process.
   • If the page does not automatically pop up, open up a private browsing window. You can find this by clicking the three dots "..." in the upper right corner of your browser, then selecting "New InPrivate window" (Edge) or "New Incognito Window" (Chrome).
2. Enter your ecn/jdcp/reserves.forces.gc.ca email address (eg: firstname.lastname@jdcp.forces.gc.ca) and password. The password will be the password provided from the MyInfo page (available via DWAN) or provided by your local Service Desk if you don’t have access to the Defence Wide Area Network (DWAN). Contact your manager if you need assistance.
3. The screen will read "More information is required." Click "Next".
4. The next screen will ask you to get the Microsoft Authenticator app. Instead, at the very bottom of the screen click "I want to set up a different method".
5. Select "Phone" from the drop-down menu and click "Confirm".
6. Enter your landline telephone number. Be sure to select Canada (+1). Click "Next".
7. You will receive a phone call from the number you entered. Answer and press the "#" key when prompted. When the call is complete, the authenticator page on your browser will notify you that your phone was registered successfully.
8. Click "Next" and then "Done" to finish the process.
9. You will then be asked to update your password.
10. If prompted, please read and accept the Acceptable Use Policy. Note: you will need to expand the policy by clicking on the ">" symbol.
11. The Defence 365 platform should load. You have successfully onboarded!
12. You will now be called at the phone number you registered every time you login into Defence 365 on a personal device.

For next steps and more information on using D365, visit the D365 portal.