Commissioner's update for correctional employees: April 8, 2024

This content is a message to Correctional Service Canada (CSC) staff from CSC's Commissioner.

Our Mission: The Correctional Service of Canada, as part of the criminal justice system and respecting the rule of law, contributes to public safety by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

I would like to wish a happy, peaceful and blessed Eid al-Fitr this week to all our Muslim staff. This important holiday will mark the end of the month of Ramadan, a spiritual journey of reflection. After a month of fasting, Muslims across the country will gather with their friends and families to break fast, worship, exchange gifts and give to charity.

It is important that we recognize the many contributions that Canadian Muslims have made and continue to make every day.

Eid Mubarak to all those celebrating.

Restorative Engagement Program Reports

I am pleased to share that two reports on the Restorative Engagement Program have been published. The Report on Written Submissions and the Recommendations Report are the result of panel consultations this past fall.

These reports have outlined clear goals and principles for the program to follow to achieve its healing mission. I encourage you to read them.

World Health Day

World Health Day on April 7 raises awareness of health issues that affect people around the world. As part of our ongoing commitment to deliver high quality and safe health services, I am happy to highlight that CSC has adopted a new approach to primary care delivery that puts the individual at the center of their own health care - Person Health Care Home (PHCH).

PHCH provides the right resources at the right time to meet individual patient’s needs and to optimize the contributions of our health professionals. The PHCH model focuses on ongoing quality improvement where each service is assessed and adjusted for better outcomes.

Faces of CSC

Marilyn Sheldon
Meet Marilyn Sheldon, a correctional officer II at Collins Bay Institution in the Ontario Region. She has been working at CSC for 36 years and has some sage advice for women thinking about a career in corrections.
Read more.

Thank you to all Health Services staff for your enthusiasm towards implementing PHCH and for the quality care you provide our offender population every day.

International Day of Pink

Wednesday, April 10 is the International Day of Pink, a day to take a stand against 2SLGBTQI+ bullying and discrimination.

As part of our efforts to foster a more welcoming and inclusive work environment, we must all continue to call out hateful behaviour wherever it may occur.

Royal Canadian Air Force Centennial

On April 1, the Royal Canadian Air Force (RCAF) marked its 100th anniversary as a Canadian institution. Like CSC, the history of the RCAF is one of service to Canada and Canadians.

I invite everyone to join me in reflecting on and learning more about a century of service, sacrifice, excellence and courage.

Weekly communication to inmates

Did you know that every week, in addition to my message to CSC staff, I also send a message to institutions to print for inmates about operational and programming news pertaining to them. If your team has information for inmates that they would benefit knowing about, please send it to our Communications team for their consideration at the email address below who can review it and if appropriate, work to include it one of my upcoming messages.

FedStarter 9

Finally, I am excited to share the launch of the FedStarter 9, the newest phase of the FedStarter program. This initiative allows employees to share innovative ideas for improving the public service.

The program is currently open to employees under the Pacific, Prairies, Atlantic, and Northern federal councils. I encourage everyone to learn more and consider sharing your ideas.


Every job is a self-portrait of the person who did it. Autograph your work with excellence.

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