Recently, allegations were made that Ticketmaster facilitated the mass scalping of tickets through the use of its software, TradeDesk. Generally, consumer protection and unfair business practices, including as they relate to ticket sales, are addressed at the provincial level. However, the Competition Bureau has examined the matter and has concluded that this conduct has not contravened the Competition Act.

“The Competition Act is the best tool to crack down on false or misleading representations, including misleading ticket price advertising. That’s why we sued Ticketmaster, and we remain committed to advancing our ongoing litigation.”

Matthew Boswell
Interim Commissioner of Competition

• The scalper bot allegations were reviewed under the deceptive marketing practices, restrictive trade practices, and conspiracy provisions of the Competition Act.

• Scalper bots or ticket bots are software designed to purchase a large amount of tickets for sporting or entertainment events when they first become available. Because tickets are purchased as they become available, there is a perceived scarcity, which may lead to increased prices for consumers.

• Ticketmaster’s TradeDesk software allegedly allows users to synchronize their Ticketmaster accounts—where they buy tickets—with their online resale operations, allowing them to list tickets on the secondary market.

Associated links

• Competition Bureau sues Ticketmaster over misleading ticket price advertising
• Case documents – Competition Tribunal

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The Competition Bureau, as an independent law enforcement agency, ensures that Canadian businesses and consumers prosper in a competitive and innovative marketplace.