Service standards and performance information for high-volume regulatory authorizations - Canadian Heritage

As part of its ongoing commitment to provide quality client service, Canadian Heritage has developed service standards. Service standards state the level of performance that citizens can reasonably expect to receive under normal circumstances.

Service standards for high-volume regulatory authorizations clarify expectations and increase predictability in the federal regulatory system. They benefit the many Canadians, particularly businesses, who must seek permission from the federal government to either conduct a regulated activity or be exempt from it.

Below is the link to our regulation subject to the categories of service standards for high-volume regulatory authorizations:

• Canadian Audio-Visual Certification Office

Canadian Audio-Visual Certification Office

Title of Regulatory Authorization

• The Canadian film or video production certificate
• The accredited film or video production certificate

Service Standard

The Canadian Audio-Visual Certification Office (CAVCO) is committed to issuing certificates for tax credit applications within 120 days from receipt of a complete application.

Performance Target

The target for achieving this standard is set at 85%.

Performance Results

Applying for a Certificate

An applicant must contact CAVCO at 1-888-433-2200 or visit the Film and video tax credits – CAVCO website to get information on how to submit a complete application, or for any other inquires.  An application for a tax credit certificate is considered complete when all of the following documentation is filed with CAVCO:

• A completed application form
• The application fee
• A signed declaration
• All supporting documentation as listed in the Guidelines

If the application is approved, the applicant will receive a tax credit certificate in their online account or by mail.

Service Feedback

All inquiries can be made to CAVCO at 1-888-433-2200 or by email at bcpac-cavco@pch.gc.ca.