Financial Consumer Agency of Canada
Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada is responsible for protecting the rights and interests of consumers of financial products and services. It supervises federally regulated financial entities, such as banks, and strengthens the financial literacy of Canadians.
We are a federal agency that works to keep Canada’s financial system safe and strong.
Services and information
Bouchard (Phoenix pay system) class action:
A settlement has been reached in the Bouchard class action against the Government of Canada. Consult the first notification to class members to learn more about the settlement, who’s included in the class action, how to participate in the hearing to approve the settlement or how to opt out of the class action.
Supervise
Supervising the compliance of federally regulated financial entities with consumer protection measures set out in legislation, public commitments and codes of conduct.
Educate
Educating Canadians and strengthening their financial literacy through online information, tools and resources.
Filing a complaint about financial products and services
Steps for making a complaint to a bank or other federally regulated financial institution.
Accepting card payments
Merchants' rights, how card payments work, choosing a service provider.
Managing your money
Budgeting, banking, money transfers, insurance and planning your finances at different life stages.
Debt and borrowing
Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.
FCAC Decisions
Commissioner’s Decisions following investigations of regulated entities.
Financial literacy in Canada
National Financial Literacy Strategy, wellness in the workplace, newsletter, committees.
Corporate reports
Research and industry reviews
- FCAC Supervisory Highlight: Report on the Guideline on Existing Consumer Mortgage Loans in Exceptional Circumstances
- From Clicks to Confidence: Using Quick Online Interventions to Increase Young Women’s Financial Confidence and Behaviours – A Gender Equality Research Brief
- Empowering Futures: Boosting Girls’ Financial Confidence Through Gamified Learning – A Gender Equality Research Brief
Financial tools and calculators
Contact us
About Financial Consumer Agency of Canada
News
Features
Page details
- Date modified: