Office of the Taxpayers' Ombudsperson
The Office of the Taxpayers' Ombudsperson (OTO) works independently from the Canada Revenue Agency (CRA). We are here to improve the service that the CRA provides to taxpayers by reviewing service-related complaints. We also look at issues that can affect more than one person or a segment of the population.
Delays — Processing incoming complaints and examinations
We are currently experiencing delays. At this time we are processing complaints received for the week of August 12 - August 16, 2024. There is also a 90 day delay in assigning cases requiring an examination. If you feel that your situation is urgent, please contact us.
We apologize for the inconvenience and appreciate your patience.
Latest news
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1:Taxpayers' Ombudsperson releases 2023–2024 Annual Report, Fair Access to Service
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2:Taxpayers’ Ombudsperson launches systemic examination into Canada Revenue Agency’s 2023 bare trust filing requirements
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3:Taxpayers’ Ombudsperson launches systemic examination into delays in Canada child benefit payments for temporary residents
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4:Taxpayers’ Ombudsperson requests that the Canada Revenue Agency improve the information it provides to Indigenous Peoples
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5:Taxpayers' Ombudsperson publishes systemic charities report — "Charity Begins with Fairness: More to Explore"
Contact us
Services and information
The eight rights we uphold
We are responsible for ensuring the CRA respects eight of the 16 rights found in the Taxpayer Bill of Rights.
Complaints we review
We review individual complaints and systemic issues related to taxpayer service rights.
We want to meet with you
We meet with local organizations, professionals and individuals who could benefit from our services, get feedback on their CRA service experiences and solicit their ideas on possible service improvements.
Examining systemic issues
We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.
Our Complaint Process
When we receive your complaint, we will review it and determine how to process it. Find out more about the next possible steps available to you.
Complaints in numbers
Statistics about the enquiries and complaints we received, as well as the urgent requests we sent to the CRA.
Corporate information
Page details
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